10/14/25 Job Leads: Claims & Orders Processing + Customer Support up to $75k/yr

Claims Management: Review electronic claims, process them, and match claims data with the appropriate authorizations.

Payment Determination: Investigate claims and resolve computer-generated edits to determine the correct payment or denial amounts, ensuring accuracy and proper documentation.

Quality & Compliance: Achieve strict production and quality targets set by the department and adhere to all corporate policies, including HIPAA privacy and Business Ethics and Compliance.

Issue Identification: Identify questionable claims, authorizations, or system issues for appropriate escalation and resolution.

Experience: Minimum of one year of related work experience and a High School Diploma or equivalent.

Specialized Knowledge: Experience with claims processing, medical services, or medical terminology knowledge is necessary for this role.

Skills: Ability to clearly communicate with internal and external customers. Must be comfortable in a fast-paced environment with multiple tasks and possess strong organizational skills.

Mindset: Must exercise good judgment, approach problems with questions not answers, and be fun to work with while taking their commitment to patients seriously.

Compensation: The Pay Range is $16.35 - $20.00 per hour, plus a corporate bonus incentive.

Benefits: Comprehensive benefits package including Medical, Dental, Vision, 401(k) with company match, HSA employer contributions, Dependent Care FSA, Paid Time Off (PTO), Personal/Sick Time, and Paid Parental Leave.

Culture: An award-winning culture centered on strong values: We Care; We Do the Right Thing; We Strive for Excellence; We Think BIG; We Take our Work Seriously, Not Ourselves.

Mission: Opportunity to make an impact on people’s lives by supporting home-based patient care.

Order Processing: Process and efficiently manage high-value orders, ensuring accurate and timely completion.

Compliance & Audit Support: Play a critical role in supporting internal controls compliance and serving as a key resource for audits and reporting.

Cross-Functional Collaboration: Collaborate effectively with internal teams across the organization to ensure order accuracy and compliance throughout the process.

Issue Resolution: Engage in complex troubleshooting and root cause analysis of transactions and issues, recommending corrective and preventative actions for continuous improvement.

Project Management: Support project management and order throughput management to drive organizational efficiency.

Core Skills: Strong verbal and written communication skills (able to communicate clearly and concisely to minimize email iterations).

Analytical Aptitude: Strong analytical skills are required, with comfort in troubleshooting, investigating issues, and conducting root cause analysis.

Professional Experience: Must demonstrate strong organizational and multitasking abilities, a drive for continuous improvement, and the ability to collaborate cross-functionally.

Preferred Tools: Solid experience with Salesforce CPQ (Configure, Price, Quote) and exposure to Service Cloud are highly valued skills.

Location: The position is Remote (USA), offering flexibility.

Impact: This is a high-impact role recognized throughout the organization, designed for talent eager to contribute and grow within the restaurant technology sector.

Culture: Join a company that emphasizes a "Better Together" ethos and is a recognized leader in restaurant technology for over four decades.

Compensation: The pay range and specific benefits (such as salary and comprehensive benefits) were not included in the provided job description text.

First-Line Resolution: Accept and resolve client communication and inquiries, using established methods and basic discretion/decision-making authority to address customer issues.

Case Management & Documentation: Respond to all incoming client communications and maintain meticulous documentation of interactions in case management systems.

Coordination & Follow-up: Coordinate with internal departments to resolve issues and follow through with the client until completion, ensuring all inquiries are resolved and clients are kept informed.

Product Information: Provide information about MeridianLink products and/or services, answer questions, and resolve problems.

Process Improvement: Assist in the development of support delivery strategy, related processes, escalation procedures, and training. Complete tasks supporting the implementation of procedures.

Experience & Skills: Prior education or career experience is required. The role involves using a basic skill set and proficiency in the subject area, applying acquired job skills, company policies, and procedures to complete tasks with little supervision.

Problem-Solving: Ability to determine a course of action based on guidelines and modify processes as needed, exercising judgment within defined procedures.

Collaboration: Strong relationship-building skills to collaborate on procedures or transactions and build productive internal and external relationships to resolve mutual problems.

Preferred: A Bachelor's degree and 0–2 years of related experience or equivalent work experience are preferred.

Impact: A vital role for individuals who enjoy problem-solving and are passionate about providing excellent customer support within the FinTech industry.

Growth: Opportunity to apply and grow basic professional skills with little supervision, working within defined procedures.

Compensation: The pay range and specific benefits (such as salary and comprehensive benefits) were not included in the provided job description text.

High-Volume Outreach: Make a high volume of outbound phone calls each day to connect with eligible users and introduce them to Empathy’s services.

Onboarding & Trust Building: Serve as the first point of contact, building immediate trust through thoughtful, compassionate communication, and guiding users through their onboarding experience.

Metrics & Goal Achievement: This is a metrics-driven role requiring persistence to meet daily and monthly call volume and quality-based performance goals.

Inbound Support: During designated shifts, answer inbound calls and respond to inquiries with care and accuracy.

Collaboration & Feedback: Collaborate with teammates and share user feedback to continuously improve the overall user experience.

Experience: At least 2 years of work experience, preferably in a customer-facing role.

Communication & Empathy: Strong verbal and written communication skills and a high level of empathy when speaking with clients over the phone.

Mindset: Must be a self-motivated people person who takes a high level of ownership and accountability, enjoys problem-solving, and thrives in an ambiguous, high-growth startup environment.

Mission-Driven: A genuine passion for helping families dealing with loss and other challenging life events.

Preferred Experience: Experience in high-volume outbound dialer-based sales or customer service, knowledge of lead generation, and familiarity with tools like Slack, Zoom, Google Suite, Zendesk, and Aircall.

Compensation: The base compensation is $21.50 per hour.

Bonus Potential: There is a monthly bonus target of $1,000 for meeting call volume, quality, and performance goals, paid out quarterly. Exceptional performers can earn above this target.

Location & Flexibility: This is a fully remote position, working Monday through Friday (8.5 consecutive hours, starting between 9:00 and 10:00 AM ET).

Financial & Wellness: Includes Company Equity, a retirement savings plan with employer matching, Annual Remote Work and Wellness Stipends, Generous Paid Time Off, and Paid Bereavement Leave.

Purpose: Join an award-winning company dedicated to supporting families through life's most challenging moments.