10/20/25 WFH Jobs: Data Entry & Customer Service Roles up to $34/hr

Customer Experience Specialist at Cava

CAVA is a fast-casual restaurant brand driven by its Mediterranean heritage and a culture of hospitality. We are seeking a Customer Experience Specialist to play a vital role in crafting a world-class experience for every guest. This fully remote position is centered on delivering swift, accurate, and empathetic service across all guest channels to build brand fanaticism and drive our commitment to excellence.

Key Responsibilities and Role Overview

• Guest Communication: Delivering swift, accurate, and empathetic responses to all guest inquiries across various digital channels, including email and third-party sites.

• Problem Resolution & Ownership: Taking charge of problem-solving common complaints while identifying and resolving issues effectively to "ignite fanaticism" in the guest base.

• Trend Identification: Leveraging strong analytical skills to swiftly identify anomalies and emerging trends in customer contacts, facilitating prompt action.

• Cross-Functional Feedback: Providing real-time feedback to regional leadership and collaborating with partners in Operations, Food and Beverage, and other departments to develop immediate solutions.

• Escalation Management: Adhering to established protocols for escalated incidents and navigating complex inquiries to relevant personnel for specialized attention.

• Product Expertise: Cultivating a deep passion for the CAVA experience and products, staying well-informed of changes in the seasonal menu and ingredients.

• System Utilization: Utilizing our customer service platform (like Zendesk) and internal communication tools (Outlook, Slack, Zoom) to effectively manage customer contacts and accounts.

Required Qualifications and Key Skills (Service, Adaptability & Communication)

• Required Experience: 1+ year experience in a customer service or support role.

• Core Competencies: Exhibit a genuine passion for delivering extraordinary customer service, with impeccable spelling, grammar, and both verbal and written communication skills.

• Mindset & Aptitude: Must be a Quick Learner capable of showcasing adaptability and confidence, able to work both independently and collaboratively. A Proactive mindset is essential for fearlessly identifying issues and presenting fresh approaches.

• Analytical Skills: Ability to leverage analytical skills to identify anomalies and trends in guest contacts for swift problem resolution.

• Systems Proficiency (Plus): Previous experience with customer service platforms like Zendesk and collaborative tools such as Slack and Outlook is a plus.

The listed pay for this role is $18-$20 per hour.

Patient Access Specialist (talent pool-early apply) at Hummingbird

Hummingbird is dedicated to transforming how patients access care, partnering with healthcare systems to improve the patient experience through technology-enabled services. We are seeking a Patient Access Specialist to join our Talent Pool. This fully remote position is central to enhancing service delivery by expertly managing front-line patient interactions, ensuring smooth scheduling, and providing critical digital support for self-service tools like MyChart.

Key Responsibilities and Role Overview

• Call Handling & Support: Answering inbound telephone calls promptly and directing callers efficiently while adhering to defined service level agreements (SLAs) and quality metrics.

• Appointment Scheduling: Using the Epic electronic medical record (EMR) system to accurately schedule, cancel, and reschedule various appointment types and communicating necessary instructions to patients.

• Patient Registration: Pre-registering new patients and validating demographic and insurance information for established patients, ensuring all data is captured per standard workflows.

• Digital Patient Engagement: Promoting and encouraging patient enrollment in self-service and digital patient access tools, such as the MyChart patient portal.

• Technical Support: Assisting patients with MyChart account setup, password resets, login troubleshooting, and providing guidance on secure messaging and virtual visit setup.

• Clinical Coordination: Documenting requests for prescription refills, lab orders, and test results, and processing them in accordance with established protocols, as well as assisting with initiating necessary referrals.

• Service & Compliance: Maintaining high standards of customer service excellence, resolving issues promptly, and ensuring patient confidentiality by adhering to HIPAA regulations.

Required Qualifications and Key Skills (Service, Digital Access & EMR)

• Required Experience: 1+ years of experience as a contact center agent or phone-based customer service representative, preferably in a healthcare or related service environment.

• Technical Proficiency: Basic computer literacy and troubleshooting skills, ability to type 50 WPM with accuracy, and familiarity with contact center software and technology.

• Core Competencies: A genuine passion for helping others, the ability to communicate with empathy, accuracy, and professionalism, and strong organizational skills to multitask in a fast-paced environment.

• System Knowledge (Preferred): Familiarity with using an electronic medical record (EMR) system (ideally Epic) and the patient portal platform, MyChart.

• Compliance: Ability to handle sensitive information and adhere to strict patient confidentiality and HIPAA guidelines.

The listed pay for this role is $20.43-$25.03 per hour.

Data Entry Specialist- Medical Records at Sharecare

Sharecare is a leading digital health company focused on helping people unify and manage all their health in one place. We are seeking a Data Entry Specialist - Medical Records to join our team. This fully remote healthcare job is essential for maintaining the integrity and compliance of our patient data, requiring meticulous attention to detail and a commitment to protecting sensitive information within the Release of Information (ROI) process.

Key Responsibilities and Role Overview

This role is centered on accurate data management and security, supporting the foundation of Sharecare's virtual health platform. Core responsibilities include:

• Data Input and Updates: Accurately entering and updating patient data in both Sharecare's internal systems and various client Electronic Medical Record (EMR) platforms.

• Medical Records Management: Accessing and navigating multiple EMR systems to efficiently retrieve, validate, and process patient health information (PHI).

• Productivity and Quality: Ensuring high data accuracy and consistency while consistently meeting established productivity and quality performance benchmarks.

• Confidentiality & Compliance: Maintaining strict confidentiality and adhering rigorously to HIPAA standards, company privacy policies, and information governance protocols.

• Communication & Collaboration: Providing courteous, timely, and professional communication with internal and external stakeholders, and collaborating with team members on process improvements.

• Documentation: Performing strong documentation tasks and maintaining current HIPAA certification annually.

Required Qualifications and Key Skills (Accuracy, EMR & HIPAA)

• Core Competencies: Demonstrated ability to maintain productivity, utilization, and quality performance standards, with keen attention to detail.

• Technical Proficiency: Proficiency in Microsoft Office applications and a willingness to quickly learn new programs and processes.

• Organizational Skills: Strong organizational and multitasking skills are essential, along with a proven ability to manage time effectively and meet task deadlines.

• Communication: Strong documentation, communication, and customer service skills.

• Work Style: Must be self-motivated, dependable, and able to work independently or as part of a team in a collaborative remote environment.

The listed salary for this role according to Glassdoor is $35k-$45k per year.

Associate Specialist, Integrations at ServiceTitan

ServiceTitan is a leading software platform for the trades industry, providing solutions for scheduling, dispatching, marketing, and more. We are seeking an Associate Specialist, Integrations to join our Global Support team. This fully remote, technical support role is crucial for ensuring the seamless operation of ServiceTitan's many integrations, requiring a blend of advanced troubleshooting skills, product expertise, and a customer-centric mindset.

Key Responsibilities and Role Overview

This position acts as a subject matter expert and advanced technical resource for ServiceTitan's product integrations, ensuring swift and high-quality resolution of complex issues. Core responsibilities include:

• Advanced Troubleshooting: Providing Level 3 troubleshooting and advanced workflow solutioning to resolve complex technical issues quickly and confidently for both customers and internal Client Success (CS) employees.

• Technical Solutioning: Delivering comprehensive technical solutions directly to ServiceTitan's premium customers, leveraging in-depth product knowledge to ensure high quality and speed of resolution.

• Product Expertise: Functioning as a subject matter expert on all ServiceTitan products and services, continuously remaining current with product knowledge, especially concerning integrations with third-party software (e.g., accounting, marketing, inventory).

• Escalation Management: Preventing escalations and de-escalating customers by leveraging support tools (Salesforce Support Console, universal search, Slack) and in-depth testing.

• Bug Identification & Resolution: Recognizing unintended behaviors and bugs, and recommending appropriate escalation paths for specialists to create JIRA tickets for developer triage.

• Support Guidance: Identifying advanced troubleshooting workarounds and support recommendations for issues not covered by existing knowledge base articles.

• Process Improvement: Assisting in managing emergency protocol and incidents that impact user experience and providing guidance to level up Support agent technical knowledge and solutioning skills.

Required Qualifications and Key Skills (Tech Support, SQL & Troubleshooting)

• Required Experience: 2–3 years of customer service or technical support experience, ideally in a high-paced, customer-facing environment.

• Required Education: Bachelor's degree preferred; a Computer Science background is beneficial.

• Core Competencies: A customer-centric mindset, strong critical thinking and troubleshooting abilities, and excellent people skills (empathetic, patient, confident).

• Technical Skills:

  • Demonstrated proficiency in Excel.

  • Basic knowledge of SQL is preferred.

  • Familiarity with Atlassian products (JIRA) is preferred.

  • Knowledge of Kibana and Postman is preferred.

• Work Environment: Ability to work in a high-paced environment with varied/extended hours of operation that may include weekends and holidays as needed.

• Communication: Strong communication skills, both written and verbal, with the ability to translate complex technical issues into tangible solutions.

• Soft Skills: Creative, out-of-the-box solutioning skills, and the ability to prioritize and multi-task effectively under pressure.

The listed pay range for this role is $25.67-$34.33 per hour.