10/21/25 WFH Jobs: More Data Entry & Customer Support up to $117k/year

Claims Data Entry at Conduent

Conduent is a technology-led solutions provider that delivers mission-critical services and solutions, including healthcare claims management, for Fortune 100 companies and governments.

Key Responsibilities and Role Overview (Accuracy & Claims Processing)

The Claims Data Entry role is a critical remote function responsible for ensuring the accurate and timely entry of healthcare claims information. This role typically does not involve phone work, allowing for a complete focus on data processing and accuracy.

• Data Entry and Digitization: Accurately inputting, updating, and maintaining claims data from various source documents (physical or digital) into Conduent's internal claims processing systems.

• Claims Processing: Processing all incoming healthcare claim forms sent by clients, ensuring all required details are accurately digitized.

• Quality Assurance: Reviewing documents for completeness, identifying and flagging incomplete or incorrect information for follow-up, and verifying data from automated extraction tools.

• Productivity: Maintaining high productivity standards and meeting established performance metrics (e.g., expected keystrokes per hour or words per minute).

• Compliance: Following established procedures and guidelines for claim submissions and strictly adhering to data integrity and security policies, including the handling of confidential information.

Required Qualifications and Key Skills (Data Entry, Computer Proficiency & Healthcare)

Candidates are expected to be detail-oriented, highly proficient with computers, and capable of working independently in a structured environment.

• Education: High School Diploma or General Education Degree (GED).

• Experience: Prior Data Entry experience is required.

• Essential Skills:

  • Fast and accurate typing skills (e.g., 6000 ksph numeric).

  • Exceptional attention to detail to ensure data integrity.

  • Proficiency in computer skills, including MS Office and internet research.

• Technical/Industry Knowledge (Preferred):

  • Insurance or claims processing experience.

  • Experience with claims management systems or Electronic Health Record (EHR) platforms.

  • Basic knowledge of healthcare or insurance terminology.

• Remote Work Requirements: Must have a quiet workstation and a stable, high-speed internet connection, typically requiring a wired Ethernet connection to the router/modem (Wi-Fi is generally not acceptable for this role) and passing a speed test (e.g., 25 Download/5 Upload Mbps minimum).

The listed pay for this role is $17-$18 per hour.

Customer Support Associate at Perplexity AI

Perplexity AI is a rapidly growing AI-powered answer engine, focused on building accurate and trustworthy AI. They are seeking a Customer Support Associate - Consumer Billing (US, Contract, Remote) to specialize in API and Enterprise billing operations. This remote contract role is crucial for supporting their rapidly growing user base and enterprise customers.

Key Responsibilities and Role Overview (Billing Operations & Stripe Expertise)

This role serves as a key bridge between enterprise clients, internal teams, and billing systems, ensuring the seamless resolution of complex billing and payment issues.

• Billing Operations & Support:

  • Process billing adjustments, refunds, and account modifications in accordance with company policies.

  • Investigate and resolve billing discrepancies across multiple payment systems and subscription models.

• Stripe Platform Expertise:

  • Serve as the primary point of contact for enterprise-grade customers experiencing billing issues.

  • Leverage extensive Stripe experience to troubleshoot payment processing issues.

  • Navigate the Stripe Dashboard, APIs, and webhooks to investigate transaction failures and manage subscription lifecycle events (upgrades, downgrades, cancellations).

• Chargeback & Dispute Management:

  • Monitor, investigate, and manage chargeback cases from initiation through resolution.

  • Prepare comprehensive dispute documentation and coordinate with payment processors to minimize chargeback ratios.

• Cross-Team Collaboration:

  • Partner with billing engineers to diagnose technical customer issues and collaborate with operations, product, engineering, and finance teams to streamline billing processes.

  • Identify systematic issues and opportunities for automation to improve the customer experience.

• Enterprise Relationship Management: Build and maintain strong relationships with enterprise clients, providing consultative support on billing optimization and usage patterns.

  Required Qualifications and Key Skills (3+ Years Billing, Stripe, and Analytical)

  Required experience:

  • 3+ years of experience in billing support, payment operations, or enterprise customer support.

  • Strong background in chargeback management and dispute resolution processes.

  • Proven experience communicating with enterprise-grade customers and key stakeholders.

  • Hands-on experience with the Stripe platform, including Dashboard navigation and reporting.

  • Knowledge of subscription billing, invoicing, and payment method management.

  • Proficiency in Excel/Google Sheets for data analysis.

  • Familiarity with CRM systems and ticketing platforms (Intercom).

  Soft Skills & Attributes:

  • Exceptional problem-solving abilities with attention to detail and analytical thinking.

  • Outstanding communication skills to explain complex billing concepts clearly.

  • Customer-obsessed mindset, empathy, patience, and a strong sense of ownership to drive issues to completion independently.

  • Adaptability to work in a fast-paced, evolving startup environment.

The listed pay for this contract role is $40 per hour.

Member Service Guide at Devoted Health

The Member Service Guide is the primary point of contact for members, embodying Devoted Health's mission to "treat every member like family." The role focuses on building trust, providing guidance in the complex world of healthcare, and proactively supporting members across all channels.

Key Responsibilities and Role Overview

• Member Engagement: Serve as the primary support via inbound calls, outbound outreach, and digital platforms (chat, secure messaging, email, video).

• Healthcare Guidance: Translate complex benefits and healthcare information (particularly Medicare Advantage) into simple, clear terms, and empower members to navigate their care with confidence.

• Proactive Support: Actively listen to members, anticipate their needs, and go above and beyond the initial inquiry. Assist members in optimizing their benefit usage and finding appropriate physicians or specialists.

• Cross-Functional Collaboration: Work closely with a team that includes doctors and nurses (Clinical Guides) to seamlessly handle both service and clinical questions.

• Compliance: Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service.

• Flexibility: Comfortably flex between inbound service, proactive outbound engagement, and digital outreach as business priorities evolve.

Required Qualifications and Key Skills (Call Center, Empathy, and Adaptability)

Candidates must possess strong soft skills and the ability to multitask in a fast-paced, highly regulated remote environment.

• Experience: A minimum of 1 year of experience in a call center environment is required (some postings suggest 3+ years in a customer-serving atmosphere).

• Communication & Service:

  • Passion for serving others and improving the healthcare experience.

  • Proven ability to build rapport, trust, and strong relationships.

  • Exceptional ability to adjust tone and approach to different people and handle intense emotional situations with professionalism.

• Technical & Workplace:

  • Ability to multi-task effectively (listening to members, talking, and typing all at the same time).

  • Must be able to work variable shifts and weekends to support the call center hours (typically 8 am-9 pm EST, 6-7 days/week, depending on volume).

  • Required Home Office Setup: Must be hard-wired via an Ethernet cable into the internet router.

• Attributes: Adaptability, resilience, and a willingness to learn and apply new skills and processes quickly in a dynamic startup environment.

• Preferred: Health insurance experience (especially Medicare Advantage) is a plus; bilingual in English and either Creole or Spanish is also a plus.

The listed pay range for this role is $19-$24 per hour.

Associate Manager, Customer Care at GoFundMe

GoFundMe is the world's largest online social fundraising platform, dedicated to helping people raise money for events ranging from personal life changes and medical needs to large-scale disaster relief. Its core mission is to empower individuals and nonprofits by providing an easy, safe platform to ask for help and turn compassion into action.The Associate Manager leads a team of Care Specialists and contributes to the overall success of the global Care organization by ensuring exceptional customer support experiences.

Key Responsibilities and Role Overview

• People Management & Development:

  • Coach and mentor Care Specialists to help them improve metric performance, grow their skills, and advance their careers.

  • Provide targeted feedback, honest communication, and align Specialists with challenging impact opportunities.

  • Foster the GoFundMe culture and Care operating principles within the direct team.

  • Assist with Care staffing and internal promotions through application reviews and interviews.

• Customer Support & Escalations:

  • Contribute at least 4 hours/week to customer interaction-related work (e.g., chat & email).

  • Advise on or directly handle escalations and high-dollar appeasement requests.

  • Oversee and manage daily Care live support and ticket queue activity, proactively making adjustments.

  • Complete assigned Peer Feedback Audits and assist with rating overturn requests.

• Project Management & Process Improvement:

  • Progress team objectives by overseeing a Care Operational Function (as a DACI Driver or Approver).

  • Proactively find and propose solutions to improve Care processes, workflows, and the overall customer experience.

  • Collaborate closely with Global Operations peers and other stakeholders to drive decisions.

Required Qualifications and Key Skills (Experience, Leadership, and Mission-Driven)

The ideal candidate is an empathetic, data-driven leader with proven experience in customer support and people management.

• Experience Level (Preferred):

  • 3+ years in customer support or customer operations.

  • 1+ years directly managing people in customer-facing roles.

• Core Attributes:

  • Mission-driven: Deep empathy for customers and a passion for helping people.

  • Leadership: Demonstrated ability to manage, empower, and develop team members.

  • High Emotional Intelligence: An empathetic leader who builds trust and leads by example.

  • Extreme Ownership: Ability to identify issues and take initiative to solve or improve processes.

  • Resilient & Adaptable: Comfortable navigating ambiguity, rapid change, and high-growth environments.

• Communication: Skilled communicator with the ability to motivate, influence, and adapt communication style to the audience, including having difficult conversations.

• Analytical: Comfortable utilizing data insights to drive metric results and inform process improvements.

The listed salary range for this role is $78,000-$117,000 per year.