10/2/25 Job Leads: Customer Support Roles Hiring w/little Experience
One of these is a specialist role paying up to $98k/yr!
DAILY LEADS
10/2/20255 min read
Customer Support Specialist at Natera
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The company's mission is to make personalized genetic testing and diagnostics part of the standard of care to enable earlier and more targeted interventions. This role, known internally as a Territory Manager I, is a 100% remote position within the Oncology division. It is an opportunity to provide world-class customer service to medical professionals and patients while gaining in-depth knowledge of complex genetic testing processes.
What You’ll Do:
Respond promptly to internal and external customer inquiries via telephone and electronic channels.
Serve as the lead contact for accounts and Sales, diligently documenting all interactions, communications, actions taken, and follow-ups.
Build rapport with accounts, patients, and the Sales team to quickly resolve missing information and ensure that Turnaround Time (TAT) goals are met.
De-escalate highly sensitive customer situations and communicate clear, logical root causes and resolutions for complex, escalated issues.
Communicate delays and cancellations to customers and help facilitate the redraw of samples as needed.
Maintain familiarity with all Natera oncology tests, including required samples, TAT to results, and proper completion of patient request forms and waivers.
Work with Protected Health Information (PHI) on a regular basis and strictly adhere to all company policies and required HIPAA/PHI privacy training.
Required Qualifications
Two-year degree and/or 2–5 years of related experience in customer support (undergraduate degree preferred).
Experience in both phone and written customer support.
Must complete training relating to HIPAA/PHI privacy and compliance within the first 30 days of hire.
Excellence in attention to detail, critical thinking, and problem analysis.
Excellent organizational skills and ability to balance the needs of multiple clients and internal stakeholders.
Intermediate knowledge of GSuite applications (or equivalent) with strong typing, spelling, and grammar skills.
Perks + Why It’s a Good Fit:
Career Growth: Join a team consisting of highly dedicated professionals from world-class institutions, offering opportunities to work hard and grow quickly in a rapidly changing field.
Comprehensive Benefits: Employee benefits include comprehensive medical, dental, vision, life, and disability plans.
Family Health Focus: Natera employees and their immediate families receive free testing in addition to fertility care benefits.
Additional Benefits: Includes pregnancy and baby bonding leave, 401k benefits, and a generous employee referral program.
Impact: Take pride in being part of a company that is changing the landscape of genetic disease management worldwide.
The listed pay range for this US Remote role is $22 – $25 USD per hour.
Admissions Inquiry Rep at Equip
Equip is the leading virtual, evidence-based eating disorder treatment program, on a mission to ensure that everyone with an eating disorder can access treatment that works. Founded in 2019, Equip is a fully virtual company operating in all 50 states, partnered with most major health insurance plans. The company has been recognized by Time as one of the most influential companies of 2023. This role is a full-time, 100% remote position within the Commercial Department and is a critical first point of contact for families seeking treatment.
What You’ll Do:
Answer inquiry calls, emails, web forms, and other forms of communication, providing live information to patients, families, and referring healthcare providers.
Respond to inquiries quickly and efficiently while routing complex issues to appropriate departments for follow-up.
Discuss program information, insurance coverage, and financial details with interested parties.
Successfully manage prolonged or complex patient requests, with a high focus on maintaining a positive customer experience and managing emotion, often resolving issues in a single contact.
Collect patient information and accurately input data points into various platforms and CRM systems.
Schedule patient screening appointments, conduct reminder calls, and encourage interested families/patients to move forward with the admissions process.
Required Qualifications:
2+ years of experience as a call center representative, customer service representative, and/or patient scheduling specialist.
Experience with fast-paced, high-volume inbound call management.
Strong skills in communication, collaboration with diverse teams, and independent problem-solving.
Highly organized, results-driven, and comfortable working in a fast-paced startup environment subject to rapid change and innovation.
Must be able to operate standard office equipment and keyboards in a remote, stationary position.
Perks + Why It’s a Good Fit
Time Off: Equip offers Flexible PTO (3–5 weeks per year recommended) plus 11 paid company holidays.
Family Support: Generous parental leave and a company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources.
Core Benefits: Competitive Medical, Dental, and Vision plans with generous employer contributions for individuals and families.
Security: Company-paid Short-Term Disability, Long-Term Disability, Life, and AD&D insurance.
Wellness: Access to an Employee Assistance Program (EAP) for mental health, legal, and financial support.
Culture: Join a highly engaged, passionate, and diverse team dedicated to Diversity, Equity, Inclusion, and Belonging (DEIB).
The listed payfor this role is $21.00 – $24.00 per hour.
User Operations Specialist at Harvey
At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. Harvey is defining a new category in real-time, scaling fast with 500+ customers in 50+ countries. This full-time, 100% remote role is the first line of support for customers and internal teams, designed for early-career professionals eager to build a career in technical support while establishing a strong foundation in customer operations.
What You’ll Do:
Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses to users.
Own and resolve high-volume, non-technical support requests from internal teams and external customers.
Accurately document and categorize all support issues to identify trends and opportunities for product and process improvement.
Partner with teammates to efficiently escalate complex or technical issues to the appropriate internal department.
Maintain a strong working knowledge of Harvey's core product features to provide clear and effective guidance to users.
Contribute to the creation of FAQs, internal guides, and knowledge base articles that streamline support for recurring questions.
Stay adaptable, proactive, and committed to high performance in a rapidly evolving, high-growth startup environment.
Required Qualifications:
1–2 years of professional experience in customer support, preferably at a SaaS company in the technology industry.
Strong empathy and excellent communication skills with a genuine desire to help others and foster positive user experiences.
Comfort working in a fast-paced, high-growth environment with constantly competing priorities.
Excellent organizational skills and meticulous attention to detail.
Possesses a strong growth mindset and an eagerness to learn technical concepts and complex support workflows over time.
Perks + Why It’s a Good Fit:
Professional Growth: Receive a professional development stipend to support your continued learning, and be part of a team committed to a high bar for excellence.
Impact: Work on cross-functional projects and initiatives that directly impact user operations company-wide.
Onboarding: Participate in a comprehensive 4-week onboarding and training program designed to set you up for success from day one.
Equity: The role offers equity ownership, providing an opportunity for financial growth as the company scales.
Culture: Join a team that is sharp, motivated, and deeply committed to defining the future of legal and professional services.
The expected salary range for this role is between $72,000 and $98,000 per year plus equity.
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