10/27/25 WFH Job Leads: Healthtech Roles You Can Apply to with Customer Support Experience
These roles are a great way to step into healthtech with little experience
DAILY LEADS
10/27/20254 min read
Member Navigation Associate at Omada Health
Omada Health is dedicated to inspiring and engaging people in lifelong health by delivering integrated, virtual care across chronic conditions like diabetes, hypertension, and musculoskeletal issues. The company combines clinical best practices with the science of behavior change, working with employers and health plans to improve member health and reduce the cost of care.
Key Responsibilities and Role Overview
Member Navigation Associates are responsible for delivering a concierge-like member experience, primarily interacting with members via phone to answer questions and resolve complex issues related to their health program.
Primary Contact & Communication: Predominantly interact with members via phone, as well as email, about program-related questions including GLP-1 coverage status, mobile/web app usage, linked devices, insurance coverage, billing, and application status.
Concierge Service: Create exceptional member experiences by anticipating needs at the first call in a high-volume, fast-paced environment and working to inspire member enrollment and engagement.
Technical Troubleshooting: Troubleshoot and resolve complex issues, serving as an expert in Omada's GLP-1 products, processes, and systems for both B2C (members) and B2B (customers/buyers).
Operational Adherence: Adhere strictly to an assigned schedule, efficiently switch between email and phone assignments based on demand, and meet or exceed all key performance indicators (KPIs), such as phone SLA and schedule adherence.
Compliance: Protect Personal Health Information (PHI) by strictly adhering to company confidentiality policies.
Required Qualifications (Phone Support, Troubleshooting, and Empathy)
Candidates must be self-directed, comfortable in a measured environment, and possess strong verbal communication and technical troubleshooting skills.
Experience: Minimum 1 year of front-line customer service or minimum 1 year in remote customer service related work (preferably in a health or tech industry).
Communication & Service: Outstanding and confident verbal communication skills for heavy phone support, clear and empathetic communication, and exceptional email writing skills.
Technical Skills: Experience with CRM systems such as Zendesk, HelpScout, ServiceNow, or Salesforce Service Cloud is required.
Work Style & Accountability: Proven track record of exceeding performance metric targets (CSAT, Quality, Efficiency). Must thrive in a structured, process-driven, and rigorously measured environment and be highly adaptable.
Availability: Must be available for a rotating shift schedule within the hours of 5 am-6 pm PST / 8 am-9 pm EST / 7 am-8 pm CST, including mandatory availability for weekends and holidays if needed.
Home Office Setup: Must maintain a private workspace where member confidentiality (PHI) can be strictly maintained (nobody else can view or hear interactions).
The listed pay for this role is $20.27-$25.34 per hour.
Specialist I, New Client Booking at GrowTherapy
Grow Therapy is a tech-powered, three-sided marketplace focused on expanding access to mental healthcare by serving as a trusted partner for therapists, augmenting insurance payors, and connecting them with patients. The company empowers providers to grow their private practices and guides clients to book high-quality, in-network mental health services quickly and seamlessly.
Key Responsibilities and Role Overview (Client Matching & Booking Conversion)
This role focuses on handling inbound leads from prospective clients, matching them with an appropriate mental health provider, and ensuring a seamless booking experience to meet conversion targets.
Client Consultation & Matching: Handle warm, inbound phone leads from prospective clients, assess their mental health needs, and match them with the most suitable Grow provider.
Booking Conversion: Guide clients through the booking process, provide clear information, address questions, and follow up as needed to secure appointments.
Performance & Autonomy: Proactively manage daily tasks and optimize call strategies to meet or exceed individual booking and conversion targets.
Data Management: Maintain detailed and accurate records of client interactions and booking outcomes in systems like Intercom and Zoom.
Collaboration: Collaborate with the team to share insights, refine workflows, and support continuous improvement in the client booking experience.
Required Qualifications and Key Skills (Sales, Empathy, and Autonomy)
The ideal candidate is an empathetic, self-motivated sales professional who excels in a remote, target-driven environment and is passionate about mental healthcare accessibility.
Experience: 2+ years of experience in sales or call center client support (healthcare experience preferred).
Sales Focus: Proven ability to manage and convert a high volume of inbound leads and comfortable with overcoming objections to help clients find alternative solutions.
Service Philosophy: Must lead with empathy and prioritize customer value over everything else.
Work Style: A self-motivated individual who is successful working independently and remotely, and who adapts well to changing priorities and customer needs in a dynamic startup environment.
Communication: Comfortable with both verbal communication and ambiguity/asynchronous communication.
Schedule: Must be available and able to work the required shift of 9 am-6 pm PST / 12 pm-9 pm EST.
This listed pay range for this role is $21.63-$24.04 per hour.
Patient/Care Scheduling Specialist
Charlie Health is the leading provider of virtual Intensive Outpatient Programs (IOP), focused on connecting teens, young adults (ages 11-33), and their families to life-saving, accessible mental health treatment. The company provides a higher level of structured, evidence-based care than once-weekly therapy for complex conditions like depression, anxiety, trauma, and substance use/eating disorders, all delivered virtually from home.
Key Responsibilities and Role Overview (Scheduling and Patient Logistics)
The Patient/Care Scheduling Specialist is likely responsible for the logistical coordination of the patient's care journey within Charlie Health's Intensive Outpatient Program (IOP).
Scheduling: Coordinate and manage the scheduling of patient care, which involves arranging weekly group sessions, individual therapy, and family therapy sessions.
Patient Onboarding/Logistics: Ensure that new clients are smoothly onboarded into their personalized treatment plans, which often need to be set up quickly (e.g., within 24 hours of intake).
System Management: Utilize internal systems (likely an Electronic Health Record/EHR and scheduling software) to accurately track, adjust, and communicate treatment times to patients, therapists, and facilitators.
Coordination: Work closely with the Clinical Intake Team, Care Coaches, Primary Therapists, and Group Facilitators to ensure continuity of care and appropriate placement based on clinical and logistical needs.
Accessibility & Flexibility: Support the company's mission to provide flexible and accessible care by handling the complexities of virtual scheduling for clients across different time zones.
Required Qualifications and Key Skills (Organization, Customer Service, and Healthcare Acumen)
Based on similar roles in healthcare operations, required qualifications likely center on organizational and communication skills within a fast-paced environment.
Experience: Previous experience in healthcare scheduling, patient coordination, or a medical/call center setting is highly probable.
Organizational Skills: Exceptional attention to detail, strong organizational abilities, and a talent for managing complex schedules and logistics.
Technical Proficiency: Comfort with multiple software systems, including electronic health records (EHRs) and scheduling tools.
Interpersonal Skills: Strong verbal and written communication skills for professional interaction with patients, clinicians, and families.
Adaptability: Ability to thrive in a high-growth, mission-driven startup environment and adapt quickly to process changes.
There was no listed pay range for this role.
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