10/30/25 WFH Leads: Nonclinical Healthcare Support up to $31/hr

Medical Records Specialist I at Equip

Equip Health is the leading virtual, evidence-based eating disorder treatment program dedicated to ensuring that everyone with an eating disorder can access effective care. The company utilizes a comprehensive model that combines evidence-based treatments with a dedicated care team—including a therapist, dietitian, physician, and peer and family mentor—all delivered virtually across all 50 states.

Key Responsibilities and Role Overview (Health Information Management & Compliance)

The Medical Records Specialist I is responsible for the compliant management, organization, and maintenance of patient health information (PHI) within the Electronic Medical Record (EMR) system.

• Records Management: Collect, organize, maintain, and update patient medical records and information within the EMR system.

• Compliance & Audit: Ensure accuracy, completeness, and security of medical records by regularly reviewing and auditing documents for errors, omissions, and compliance with HIPAA and other legal/regulatory standards.

• Information Retrieval: Handle the uploading and retrieval of records in accordance with policies and respond to requests for medical records from external parties (e.g., healthcare providers, insurance companies, legal entities).

• Patient Support: Assist patients with accessing their medical records while strictly adhering to privacy guidelines.

• Coordination: Collaborate with healthcare providers to resolve discrepancies or gather missing information in patient charts.

Required Qualifications and Key Skills (Records Management & Regulatory Knowledge)

The ideal candidate is a detail-oriented, efficient, and experienced professional with strong knowledge of health information compliance and systems.

• Experience/Certification: 1+ years of professional experience in medical records management or a related healthcare setting.

  • Required Certification: LCSW (Licensed Clinical Social Worker), CCMA (Certified Clinical Medical Assistant) or an equivalent certification.

• Knowledge: Strong knowledge of medical terminology, health information systems (EMR), and HIPAA regulations.

• Skills: Detail-oriented with excellent organizational and problem-solving skills.

• Work Environment: Ability to prioritize and handle multiple tasks in a fast-paced, remote environment.

• Demands: Work is performed 100% remotely with no travel required.

The listed salary range for this role is $48,000-$60,000 per year. ALSO, the application deadline is November 4, 2025!

Benefits Verification Specialist at CVS

CVS Health is the nation's leading health solutions company, with a mission to transform health care by building a world of health around every consumer. Through its businesses, like Coram/CVS Health, it offers connected, convenient, and compassionate services, including home infusion care, to millions of Americans.

Key Responsibilities and Role Overview (Insurance Verification & Customer Service)

The Benefits Verification Specialist is a high-energy role responsible for ensuring patients have coverage and authorization for in-home Enteral therapy services, serving as a key part of the patient intake process.

• Benefit Verification: Investigate and complete the benefit verification review to determine the type and level of insurance coverage for new and existing patients.

• Prior Authorization: Obtain all necessary prior authorization information to process patient prescription orders in a timely manner.

• Customer Service: Demonstrate excellent customer service when communicating with patients, healthcare professionals (medical professionals), and insurance carriers.

• Insurance Acumen: Maintain an understanding of various insurance concepts, including pharmacy benefits, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs.

• Data Management: Complete data entry in the ACIS system to ensure accuracy of reporting and outcomes.

• Compliance: Comply with and adhere to all regulatory compliance areas, policies, procedures, and best practices.

Required Qualifications and Key Skills (Call Center, Data Entry, and Healthcare Knowledge)

The position requires experience in a high-volume customer service setting and a foundational understanding of data handling and technology.

• Experience (Required): Minimum 1 year of experience working in a customer service or call center environment.

• Technical Skills (Required): Data entry experience and working knowledge of Microsoft Office (specifically Outlook and Word).

• Education: Verifiable High School Diploma or GED is required.

• Experience (Preferred):

  • Home infusion or durable medical equipment (DME) experience.

  • Experience working in a healthcare environment.

  • Experience verifying benefits with insurance companies.

The listed pay range for this role is $17.00-$31.30 per hour.

Live Chat Support Agent at Recora

Recora is a mission-driven organization of clinicians, engineers, and professionals dedicated to transforming cardiovascular health. They leverage evidence-based research and telemedicine to deliver specialized virtual exercise and wellness programs specifically tailored to older adults who are recovering from heart disease or chronic cardiac conditions. Their goal is to reduce the impact of heart disease and empower patients to live fuller, healthier lives.

Key Responsibilities

The Live Chat Support Agent acts as the first point of contact for individuals seeking to improve their heart health, providing clear, empathetic, and informative support.

• Live Chat Response: Respond to live chats from potential patients with professionalism, warmth, and clarity.

• Program Information: Answer basic concepts related to the company's program offerings.

• Triage and Escalation: Monitor and triage missed calls and messages, escalating urgent matters to the appropriate internal team members as needed.

• Coordination: Coordinate with internal teams (e.g., via Slack) to ensure timely patient follow-ups and callbacks.

• Data Management: Maintain accurate records of all interactions in the company's CRM (Customer Relationship Management) system.

Required Qualifications

The ideal candidate is a compassionate, tech-savvy individual with strong communication skills and a passion for healthcare.

• Core Experience: Customer service experience, especially in a healthcare, wellness, or mission-driven setting.

• Communication Skills: Excellent written communication skills and a calm, helpful demeanor.

• Empathy: Ability to clearly explain health-related topics in a simple, empathetic way.

• Self-Starter: Highly motivated and proactive, able to take initiative without constant direction.

• Growth-Oriented: Excited to grow into an integral role and contribute to the company's long-term vision.

• Compliance: Adherence to HIPAA and company confidentiality guidelines is required.

Nice-to-haves

• Prior experience as a live support/chat agent.

• Experience using CRMs, Slack, and/or chat support tools.

The listed pay range for this role is $15-$18 per hour (***remember chat roles typically pay much lower when you are not on the phone).

Claims Benefit Specialist Medical Reviewer at CVS

CVS Health is the nation's leading health solutions company, dedicated to transforming health care by building a world of health around every consumer. With a vast network of colleagues and digital channels, CVS Health cares for millions of Americans, ensuring a more connected, convenient, and compassionate experience.

The Claim Benefit Specialist-Medical Reviewer position, located in Franklin, Tennessee, is a full-time role focused on ensuring the accurate and timely handling of medical and final expense claims through comprehensive documentation and policy review. This role is essential for maintaining accuracy and compliance in the claims reimbursement process.

Key Responsibilities

The specialist performs detailed claim documentation review and communicates with various stakeholders to ensure compliance and accurate claim resolution.

• Medical Records Management: Orders, handles, and reviews medical records for contestable claims, ensuring accuracy, efficiency, and adherence to internal policies.

• Coverage Determination: Determines the eligibility and coverage of benefits for each policy based on the patient's insurance plan, health conditions, and policy guidelines.

• Claim Validation: Evaluates health conditions in relation to policy requirements and application answers to assess the overall validity of a claim.

• Documentation: Documents claim information, including medical records data, in the system, assigning appropriate codes and necessary data elements for accurate tracking and processing.

• Communication: Communicates effectively with healthcare providers, policyholders, and beneficiaries to resolve any discrepancies or issues related to claims.

• Compliance: Conducts reviews and investigations to ensure claim processing activities comply with regulatory requirements, industry standards, and company policies.

Required Qualifications

• Education: High School Diploma or equivalent.

• Skills: Knowledge of MS Word and Excel.

• Core Abilities: Strong analytical and decision-making skills.

Preferred Qualifications

• 1-2 years' experience reviewing medical records.

• Medical coding knowledge.

The listed pay range for this role is $17-$28.46 per hour.