10/31/25 WFH Jobs: Insurance Eligibility, Tech & Customer Support Hiring up to $31.44/hr

Technical Support Rep at Peek

Peek is a "remote-first" technology company that operates a powerful platform and award-winning marketplace connecting consumers with fun experiences like tours, classes, and adventures. Their Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools to help activity partners (operators) grow their businesses.

Key Responsibilities

This role acts as the first line of defense, providing technical troubleshooting and product guidance to Peek's activity partners (customers) using the PeekPro SaaS platform.

• Customer Resolution: Follow up and see through resolutions for customer inquiries across all channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating.

• Communication: Craft informative, timely, and instructional messages in response to product- and tech-related queries.

• Performance Metrics: Meet monthly minimums for metrics such as Items per month, CSat (Customer Satisfaction), and QA (Quality Assurance).

• Customer Advocacy: Represent the voice of the customers internally by sharing feedback using Zendesk processes to help improve PeekPro.

• Knowledge Management: Learn Peek's evolving products and contribute suggestions for updating the Helpdesk and internal templates.

• Teamwork: Actively participate in team meetings and assist colleagues across the company.

Required Qualifications

The ideal candidate is friendly, passionate, self-motivated, and adept at technical troubleshooting in a fast-paced, remote environment.

• Experience: 2+ years of experience in customer service and/or technical support.

• Availability: Full-time availability; ability to work 5 consecutive days (schedule may include a weekend day).

• Communication: Excellent English written, oral, and interpersonal communication skills (with a minimum of 50 WPM on a typing exam required).

• Technical Aptitude: Natural enthusiasm for helping people solve technical problems and the ability to troubleshoot and teach new software to non-tech-savvy operator partners.

• Reasoning: Strong deductive reasoning skills with the ability to determine the root cause of reported issues.

• Work Environment: Consistent and dependable WiFi in a personal workspace that allows for a distraction-free environment.

• Professionalism: Discretion in handling potentially sensitive information and a necessity to be punctual and reliable.

Nice-to-Haves

• Spanish language fluency.

• Interest in the travel/tourism industry.

• Experience working within Zendesk or other support tooling.

• Experience working with Salesforce, JIRA, Slack, and/or G-Suite.

The listed pay for this role is $19 per hour.

Eligibility and Prior Auth Specialist at Natera

Natera is a global leader in cell-free DNA (cfDNA) testing, specializing in diagnostics for oncology, women’s health, and organ health. The company aims to make personalized genetic testing and diagnostics part of the standard of care to enable earlier and more targeted health interventions.

Key Responsibilities

This role is critical for operational efficiency and cash collections by ensuring accurate insurance verification and timely authorization for Natera's testing services.

• Eligibility & Authorization Processing:

  • Verify insurance eligibility and benefits through payer portals and internal systems.

  • Gather and review clinical documentation to establish medical necessity for test authorization.

  • Submit prior authorization (PA) requests through payer-specific platforms (e.g., Glidian, Carelon, Evicore).

  • Conduct timely follow-ups with payors, track authorization status, and document all updates.

• Workflow & Documentation:

  • Follow established PA case management workflows, aiming for adherence to quality and productivity metrics (target $\ge$90% accuracy).

  • Maintain centralized tracking for submissions and denials, escalating complex cases as needed.

  • Ensure strict compliance with all HIPAA and PHI regulations.

• Collaboration & Improvement:

  • Build effective relationships with internal teams across Billing, Order Entry, Claims, and Appeals.

  • Research and interpret changes in payer utilization management policies and communicate updates to the team.

  • Track performance outcomes (approvals, payment resolutions) and contribute to continuous process improvement initiatives, including identifying opportunities for automation and technology enhancements.

Required Qualifications

• Experience: 3+ years of experience in medical billing, insurance collections, or revenue cycle operations.

• Direct PA Experience: 3+ years of direct experience in eligibility verification, prior authorization, and payer policy management.

• Education: Bachelor’s degree in a healthcare-related field, or equivalent combination of education and professional experience.

• Technical Knowledge: Strong proficiency with medical billing systems, insurance portals, and Microsoft Excel.

• Coding Knowledge: Understanding of medical terminology, CPT/HCPCS, ICD-10, modifiers, and UB revenue codes.

• Skills: Proven ability to analyze data, strong critical-thinking, organization, and problem-solving skills, with excellent written and verbal communication.

• Compliance: Demonstrated commitment to maintaining confidentiality and knowledge of payer utilization management policies and appeals/denials workflows.

Preferred Qualifications

• Experience using Glidian, payer portals, or comparable prior authorization submission tools.

This is the listed pay range for this role is $25.15-$31.44 per hour.

Member Services Associate at Maven

Maven Clinic is the world's largest virtual clinic for women and families, offering an award-winning digital platform that provides clinical, emotional, and financial support across key areas: fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. Their mission is to make healthcare work for everyone.

Key Responsibilities

The Member Services Associate is the first point of contact, delivering empathetic and precise support across multiple communication channels, with a focus on financial and benefits navigation.

• Member Communication: Engage with Maven members across multiple channels: messaging, live chat, and phones.

• Benefits Inquiry: Answer non-complex inquiries related to the fertility managed services benefit and general benefits design/navigation, meeting target response times.

• Reimbursement & Payments:

  • Support insurance reimbursement and payments processes (known as the Maven Wallet product).

  • Guide members on required documentation and assist with processing receipts.

  • Resolve Maven Wallet-related issues and ensure relevant documentation is submitted for reimbursement requests.

  • Follow procedures for translation of material for international Wallet tickets, if necessary.

• Operational Support: Triage tickets in the Wallet queue for fast response times and assist with basic operational work related to payments and benefits.

• Escalation: Be prepared to provide initial response to member-reported issues and triage according to the internal escalation framework.

Required Qualifications

The role requires a high degree of empathy and specific experience navigating complex insurance and claims processes, particularly in fertility.

• Experience: 1–2 years of member-facing experience in customer support in the healthcare or insurance space.

• Specific Domain Expertise: Experience specifically with fertility benefits.

• Claims Knowledge: Strong understanding of insurance processes, including benefits structures and medical claims workflows.

• Payment Support: Experience with claims processing and reimbursement, including reviewing documentation and supporting payment resolution.

• Soft Skills: Meticulous attention to detail, a strong customer service orientation, and a high degree of empathy when dealing with sensitive topics.

• Technical Skills: Proficient in Google Workspace tools.

• General Skills: Strong organizational skills, ability to manage time effectively, and strong written and verbal communication skills.

Preferred Qualifications

• Experience in healthcare, financial services, and/or claims.

• Prior experience managing payments.

• Bachelor's degree or equivalent experience.

• Verbal and written fluency in Spanish (preferred, not required).

The listed salary range for this role is $55,000-$65,000 per year.

Seasonal Customer Care Associate at BaubleBar

BaubleBar is a direct-to-consumer accessories company, founded in 2010, known for designing statement-making and fun styles across multiple accessory categories. Their products are sold both direct-to-consumer and in over 8,500 retail stores globally.

Key Responsibilities

This role involves quickly and efficiently resolving customer issues across multiple channels while maintaining brand standards and accurate documentation.

• Customer Interaction: Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat, while navigating multiple systems simultaneously.

• Issue Resolution: Resolve customer issues related to orders, returns, shipping, and product details.

• Collaboration: Collaborate with internal teams to ensure complete customer satisfaction.

• Documentation: Maintain accurate, detailed records of all customer interactions in the CRM (Customer Relationship Management).

• Branding & Compliance: Follow company procedures and maintain communication aligned with the BaubleBar brand voice and values.

• Performance Metrics: Meet and maintain individual KPIs related to customer service (e.g., response time, resolution count, customer satisfaction, etc.).

Required Qualifications

The company is looking for compassionate, customer-focused individuals who can thrive in a fast-paced environment and handle multiple tasks efficiently.

• Experience: Experience in a customer-facing role (e-commerce or retail preferred).

• Technical Skills: Strong computer skills; able to navigate multiple systems and type at least 40 WPM.

• Work Setup: Reliable, high-speed internet, a personal computer, and a quiet, distraction-free workspace.

• Soft Skills: Strong attention to detail, excellent written and verbal communication skills, and the ability to manage multiple tasks independently and efficiently.

• Mindset: A positive “no task is too small” mindset and genuine team spirit are essential, alongside a love for accessories.

• Proficiency: Proficiency with G Suite (Docs, Sheets, etc.).

Preferred Qualifications

• Working knowledge of Kustomer (or another CRM).

• Experience with Shopify or Netsuite.

The listed pay for this role is $17-$19 per hour.