10/3/25 Job Leads: Well Paying Customer Service Roles & a High Paying Sales Job

Referral Management & Data Entry: Accurately and timely enter referrals into the appropriate system, meeting established productivity and quality standards.

Documentation Compliance: Serve as an expert on payer guidelines and read clinical documentation to determine a patient's qualification status for all equipment and services.

Communication: Work with community referral sources, physicians, and associated staff to obtain necessary compliant documentation in a timely manner.

Patient Financials: For non-Medicaid patients, communicate financial responsibility, collect payments, and document the transaction in the patient's record.

Cross-Functional Support: Work with local branch leadership to coordinate appropriate inventory and services, and support the sales and verification teams.

High School Diploma is required.

One (1) year of work-related experience in health care administrative, financial, or insurance customer service, claims, billing, call center, or management (regardless of industry).

Exact job experience (in a Medicare certified HME, IV, or HH environment that routinely bills insurance) is beneficial but not strictly required.

Proficient computer skills and knowledge of Microsoft Office.

Strong verbal and written communication, analytical, problem-solving, and attention to detail skills.

Excellent customer service and telephone service skills.

Location: Fully Remote

Impact: An opportunity to make a profound impact on the quality of patients’ lives by enabling them to receive necessary care in their homes.

Culture: The company is actively recruiting passionate individuals who align with its mission of service excellence.

Provider Support: Deliver best-in-class customer service to healthcare provider partners through calls, emails, and chat.

Engagement & Upselling: Proactively upsell features and offer tailored solutions, demonstrating the value of Zocdoc's platform to inspire continued engagement.

Issue Resolution: Resolve issues promptly and effectively, acting as the voice of Zocdoc to create lasting positive impressions.

Record Keeping: Maintain accurate records of all interactions to ensure service consistency.

Advocacy: Streamline provider interactions and ensure they can easily access the benefits of the platform.

Customer service experience, preferably in a healthcare or technology-related field.

Excellent communication and interpersonal skills (both verbal and written).

Strong problem-solving abilities and adaptability in a fast-paced environment.

Exceptional organizational skills and attention to detail.

A passion for bringing solutions to providers and dedication to delivering best-in-class customer service.

Location & Flexibility: The role is listed as USA Remote (or possibly Hybrid for the NYC-specific designation, but the specialist role is broadly listed as Remote).

Benefits: Comprehensive package includes 100% paid employee health benefit options (medical, dental, vision), competitive PTO, a 401(k) with employer-funded match, corporate wellness programs, competitive paid parental leave, and a sabbatical leave for long-tenured employees.

Culture: A highly collaborative, supportive, transparent, and mission-driven culture focused on "giving power to the patient."

Provider & Patient Support: Effectively and empathetically guide providers and patients through any issues encountered on their Headway user journey, delivering on the Headway promise.

Multichannel Resolution: Solve approximately 40 provider/patient inquiries daily via email, live chat, and phone, consulting available resources and the team.

Continuous Learning: Proactively learn and stay up-to-speed on Headway's evolving product/service and complex insurance practices.

Advocacy & Improvement: Proactively surface customer experience frictions and propose process and product improvements, guided by the principle of "Act Like a Headway Owner."

Outstanding verbal and written communication skills: Must be succinct, clear, friendly, empathetic, and always solution-oriented.

Passion for problem-solving: Enjoys challenging scenarios and seeks to get to the root cause to find elegant solutions.

Tackles challenging conversations head-on: Ability to navigate sensitive and high-pressure client-facing situations and de-escalations with calm, poise, and optimism.

Driven by tactical goals: Competitive and motivated to meet and exceed targets while upholding high quality standards.

Strong interest or prior experience in healthcare and thriving in a high-paced tech environment.

Location: Remote position across the U.S., with optional access to offices in New York City, San Francisco, and Seattle.

Benefits: Comprehensive package includes Equity Compensation, Medical, Dental, and Vision coverage, HSA/FSA, 401K, 16-week parental leave, Carrot Fertility reimbursement, Therapy Reimbursement, 13 paid holidays, Flexible PTO, and a Work-from-Home Stipend.

Culture: A diverse and mission-driven company aiming to make mental healthcare accessible to everyone.

Strategic Leadership: Define the vision, strategy, and roadmap for the member experience (Patient Experience) across the Hinge Health product and service delivery spectrum.

Process Excellence & Optimization: Implement operational rigor and process improvements (like Lean Six Sigma) across care delivery teams (such as Coaching and Clinical Engagement) to scale the organization and ensure high-quality member outcomes.

Cross-Functional Collaboration: Partner closely with Product, Clinical, Engineering, and Operations teams to ensure the member experience is seamlessly integrated into new product launches and market expansions.

Culture and Team Building: Provide leadership to large, possibly remote, care delivery teams, focusing on building high-performing teams, fostering a culture of excellence, and ensuring psychological safety.

Data-Driven Improvement: Analyze member feedback, satisfaction surveys, and operational KPIs to identify friction points and drive continuous improvement in the member journey.

Extensive Experience: Typically requires 10+ years of experience in employee/patient engagement, patient satisfaction, or guest services, preferably in a healthcare or service-related industry.

Leadership Experience: Minimum of 5 years of experience in a managerial or senior leadership capacity, ideally managing remote and diverse teams.

Education: Bachelor's degree preferred but not required

Skills: Proven creative, strategic thinking, strong process improvement and project management experience, and excellent written and public speaking skills.

Owner Mindset: Must align with Hinge Health's principles, including "Put Members First," "Create Trust," and "Act Like Owners."

Benefits: Robust benefits package includes a 401(k) Plan with a 100% match (on 3% to 9% of pay), Employee Stock Purchase Plan, Family support (fertility/family building benefits with Progyny, adoption assistance), and free counseling services.

Mission: An opportunity to make a tangible impact on reducing pain and improving the quality of life for countless individuals through a technology and clinical approach.