10/8/25 Job Leads: High Paying WFH Customer Support & Sales Jobs

Deliver Support: Provide world-class customer support in a multi-channel environment, primarily through chat and email.

Expertise: Become an expert in the PandaDoc platform to provide effective solutions and help customers maximize product usage.

Troubleshooting: Resolve customer issues, working closely and collaborating effectively with Tier 2 and Tier 3 support teams for complex cases.

Performance: Meet and exceed key performance indicators (KPIs), including CSAT (Customer Satisfaction) and Quality Assurance.

Operations: Manage multiple customer cases simultaneously, demonstrating strong multitasking and organizational skills while remaining calm under pressure.

Collaboration: Ensure smooth cross-team communication with teams in the US, EU, and the Philippines.

Experience: 1-2 years of experience in a customer support, customer service, or similar position.

Skills: Strong multitasking skills and the ability to handle a high volume of inquiries.

Communication: Excellent written and verbal communication skills in English.

Mindset: A passion for delivering excellent customer service, a collaborative mindset, and proven ability to achieve and exceed performance metrics.

Schedule: Must be willing to work in Eastern or Central time zones (9:00 AM - 6:00 PM ET).

Location: Remote (USA).

Benefits: Competitive salary, 20+ PTO days, health and commuter benefits, company-paid life & disability, 401K and FSA plans, and tremendous career growth opportunities.

Culture: Known for work-life balance, kind co-workers, and creative virtual team-bonding events, with a product that "changes the lives of our customers."

Patient Advocacy & Support: Be the key contact and advocate for patient needs within Natera, maintaining a service-oriented relationship with patients.

Sales & Logistics: Collaborate with the Inside Sales and Patient Experience Teams to increase revenue and drive market development through direct patient sales efforts (identifying, nurturing, and influencing patients to schedule ongoing testing).

Coordination & Problem Solving: Assess patient needs, focusing on customer support, coordination of logistics, and problem-solving to ensure the timely management of testing.

Data Management: Help manage business system tools (e.g., QlikView, Salesforce) and address all data and analysis requests promptly.

Compliance: Regularly work with PHI (Protected Health Information) and maintain current status on all Natera training requirements, including HIPAA/PHI privacy and security.

Call Center Experience: Minimum of 2 years of Call Center experience in an inbound and outbound capacity.

Sales Experience: Minimum of 2 years of sales experience.

Skills: Outgoing personality with excellent oral & presentation skills. Strong quantitative and MS Excel skills. Excellent organizational and communication skills (written and verbal).

Mindset: Ability to think strategically and execute tactically, self-motivated, and must act with a sense of urgency.

Mission: Opportunity to work for a company that is "changing the landscape of genetic disease management" and aims to make personalized genetic testing part of the standard of care.

Benefits: Competitive benefits package including comprehensive medical, dental, vision, life, and disability plans. Other perks include free testing for employees and immediate family, fertility care benefits, 401k benefits, and a generous employee referral program.

Culture: Work in a highly dedicated environment alongside professionals from world-class institutions, with an inclusive and diverse workplace commitment.

Account Ownership: Serve as the account owner, product expert, and mental health advocate for an assigned book of Mid-market and SMB customers.

Customer Lifecycle Management: Own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewal.

Drive Value & Adoption: Build rapport with decision-makers to influence change, drive the adoption of best practices, and increase member utilization of the product.

Data Presentation: Create and present insightful, data-based business reviews to senior HR executives and business leaders.

Revenue Goals: Meet or exceed goals for key performance indicators (KPIs), specifically achieving 100% Net CACV Retention (Net Revenue Retention) for your book of business by executing on renewals and upsells.

Collaboration: Deliver essential customer feedback across departments to enhance processes and elevate the patient experience.

Sales Support: Assist the sales team with finalist calls and provide customer references as needed.

Experience: 3+ years of experience in account management, customer success, implementation, or healthcare management.

Revenue/Renewal Skills: Experience in upselling and retaining customers to drive additional revenue, and experience owning the lifecycle of contract renewals.

Technical/Data Skills: Experience using SaaS-based solutions and platforms. Experience using data visualization and reconciliation techniques to present findings. Experience maintaining accurate records in a CRM.

Travel: Willingness and ability to travel as needed (approximately 15%).

Mindset: Deep passion to transform the U.S. healthcare system, especially mental health.

Education: A Bachelor's degree or higher is preferred.

Health & Wellness: Comprehensive medical, dental, and vision benefits starting on day one. Employer-sponsored 401(k) match of up to 2%. HSA/FSA plans with up to a $1,000 Spring contribution for HSAs.

Mental Health Benefits: A yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

Family Support: Parental leave (18 weeks for birthing, 16 weeks for non-birthing parents after 6 months tenure), $4,000 reimbursement for fertility expenses, and access to sponsored child care/back-up care through BrightHorizons.

Development: Up to $1,000 Professional Development Reimbursement a year.

Mission: Opportunity to work for a company valued at $3.3 billion, focused on a mission to revolutionize mental healthcare and provide a net positive ROI for customers.