10/9/25 Job Leads: Edtech, Software & Healthcare Support Jobs Hiring Now

Phone Support Associate at Modern Health

Modern Health is a mental health benefits platform for employers, providing a single platform for one-on-one, group, and self-serve digital mental well-being resources globally. They achieved Unicorn status quickly and are backed by top-tier investors. They operate with a fully remote workforce and emphasize an "It Takes a Village" culture of high empathy and high accountability.

What You’ll Do:

• Phone Support: Primarily support members via phone, ensuring they receive the best level of care in a timely manner.

• Member Journey: Develop a deep understanding of the Modern Health member journey and the various support touch points.

• Escalations & Solutions: Manage member escalations and find creative solutions to get members access to care, appreciating the complexity of a member's mental health journey.

• Operations Building: Assist in building out a new vertical and developing a long-term support strategy to enable large enterprise-sized launches.

• Process Improvement: Make recommendations to improve the effectiveness and efficiencies of tools through the development and adoption of best practices and standardized procedures.

• Special Projects: Complete other special projects as needed.

Required Qualifications:

• Experience: 1-2 years of phone support experience at a technology or healthcare company; early or seed stage start-up experience preferred.

• Tools: Experience and comfort utilizing a CRM like Kustomer, Talkdesk, and/or Zendesk.

• Skills: Strong verbal and written communication skills; excellent organizational skills and a keen eye for detail.

• Mindset: Empathetic and loves helping others, especially regarding mental health; enthusiastic and methodical when it comes to problem-solving and leveraging data.

• Environment: Ability to thrive in a rapidly changing environment and successfully manage projects with a sense of urgency.

• Location/Hours: Must be based and able to perform work during Pacific Time (PT) business hours (expected to work at least six hours between 8 AM and 5 PM PT each workday).

Salary Breakdown Per Zone:

• Compensation: Compensation is tiered by location zone:

  • Zone 1 (SF Bay Area, NYC Metro): $62,100 - $73,000 USD

  • Zone 2 (Other CA, Seattle): $55,890 - $65,700 USD

  • Zone 3 (Other NY, WA, DC, Austin, etc.): $49,680 - $58,400 USD

  • Zone 4 (All other locations): $46,538 - $54,750 USD

  • Full-time employees are also eligible for the equity program.=

Benefit Details:

• Location: Remote - West (must work Pacific Time hours).

• Benefits: Medical, Dental, Vision, Disability, Life Insurance, 401k, Flexible Spending/HSA options, Generous Time Off, and Company-wide Collective Pause Days.

• Stipends & Perks: Annual Wellness Stipend, New Hire Stipend for work-from-home setup, Professional Development Stipend, and Monthly Cell Phone Reimbursement.

• Family Support: Parental Leave Policy and Family Forming/Assistance Benefits (Carrot, UrbanSitter).

Support Escalations Associate (Contract role) at Outschool

Outschool is an online learning platform with a mission to inspire kids to love learning. They offer a marketplace of live online classes as a supplement and alternative to traditional education, serving over 1 million learners globally with a focus on personal, dynamic, and community-driven learning experiences.

What You’ll Do:

• Escalated Support: Handle escalated customer support tickets with sound judgment and empathy, primarily via email, providing product support to parents and teachers.

• Quality Assurance (QA): Review and score agent responses for accuracy, tone, and clarity, and support QA of customer conversations to ensure overall consistency and excellence.

• Investigation: Become an expert in Outschool’s internal workings and apply strong investigative and decision-making skills to resolve complex, ambiguous issues independently.

• Operational Flow: Take on additional Customer Experience (CX) responsibilities as needed to help the company operate smoothly.

Required Qualifications:

• Mindset: Quick learner with a passion for Outschool. Thrives in a fast-changing environment, with a track record of adapting to new products and features.

• Skills: Excellent written communication skills. Strong investigative and decision-making abilities; comfortable working independently.

• Nice to Have: Background in escalated support or QA of customer interactions. Experience in K–12 education, startup experience, and a Bachelor of Arts degree.

Perks + Why It’s a Good Fit:

• Benefits (Contract): As a contractor, benefits are not included; however, a full benefits package would be available if converted to a full-time employee.

• Location: Remote across the U.S. and Canada.

• Full-Time Benefits (for context): If converted, benefits include competitive salaries, stock options, comprehensive health/wellness coverage (including fertility/family planning and ModernHealth), generous PTO/family leave, support for expensable home office setup, and an annual budget for children to take Outschool classes.

• Mission: Opportunity to drive disruptive, positive change in education as part of an ambitious, high-growth team focused on achieving outsized results.

The listed pay range for this contract role is $25 per hour.

Customer Support Rep at AssetWatch

AssetWatch is a remote-first company that serves global manufacturers by powering manufacturing uptime through the delivery of a condition monitoring experience. Their team, composed of engineers and business leaders, is united by the goal of building the future of predictive maintenance.

What You’ll Do:

• Technical Support: Develop an understanding of AssetWatch products and services to support external customers with both hardware and network outages.

• Issue Management: Manage multiple incoming support requests via software, phone, email, and internal channels.

• Problem Solving & Escalation: Coordinate with internal and external stakeholders to address challenging cases and ensure long-term solutions; utilize numerous software tools to accurately diagnose problems.

• Proactive Service: Be willing to pick up the phone and call customers on short notice to address issues before they grow in scope. Proactively identify opportunities to address potential challenges.

• Performance: Meet case and customer response time quotas.

• Customer Experience: Build strong, trusting relationships through fluid and timely communication. Work internally to ensure a world-class customer experience, including sending customer feedback to the Product teams. Promote customer loyalty through recognition initiatives.

Required Qualifications:

• Experience: 2+ years of technical support or equivalent experience, and 2+ years of customer service interaction (in-person or virtual).

• Tools: Experience with high volume support ticketing systems and CRM platforms (Salesforce strongly preferred). Ability to use remote communication tools (e.g., Zoom, Slack).

Perks + Why It’s a Good Fit:

• Compensation: Competitive compensation package including stock options. (Base salary range is not specified in the public description).

• Location: Remote-first company across the United States and Ontario, Canada. Collaboration within core working hours is required.

• Benefits: Unlimited PTO, comprehensive benefits, flexible work schedule, and a retirement plan match.

• Culture: Opportunity to make a real impact every day, working with a dynamic and growing team dedicated to predictive maintenance.

• Remote Setup: A remote-first culture that puts people at the center, with benefits and perks designed to support well-being, growth, and work-life balance.

The listed pay range for this role is not listed. You can check out their profile on Glassdoor for some pay reference.