11/10/25 Job Leads: Entry Level Friendly Customer Support Roles Hiring Now

Participant Support Advisor at Prolific

Prolific is a leading AI research and technology company focused on building the human data infrastructure that is reshaping AI development. They connect researchers and companies with a global pool of participants to collect high-quality, ethically sourced human behavioral data, positioning themselves at the forefront of the next wave of AI innovation.

Key Responsibilities

This role is highly collaborative and involves both daily support tasks and leading strategic projects to enhance the participant experience, supply, quality, and trust.

• Frontline Support: Deliver outstanding support to Prolific's participant community, resolving queries quickly, accurately, and with empathy.

• Complex Resolution: Investigate and resolve account and payment-related issues, review account holds, and escalate complex technical or systemic problems.

• System Maintenance: Maintain expertise across Prolific's systems, policies, and features to provide up-to-date and accurate support.

• Cross-Functional Collaboration: Collaborate with the wider Support function, Legal, Human Data Operations, and Product teams to enhance the participant experience.

• Process Improvement: Contribute to projects and initiatives that strengthen the quality of the participant pool; collaborate with the Support team to optimize internal processes and champion faster, smarter support.

• Participant Advocacy: Advocate for participants across the business by translating customer feedback into actionable recommendations.

Required Qualifications

The ideal candidate is proactive, empathetic, and impact-driven with experience in technical support within a high-volume SaaS environment.

• Experience: Experience providing user or technical support in a SaaS or tech company, handling high volumes of customer queries (1+ years experience likely inferred from the role level).

• Communication: Excellent written communication skills, with the ability to explain complex issues clearly, accurately, and empathetically.

• Troubleshooting: Strong troubleshooting skills, adept at investigating issues, escalating them to the right teams, and communicating technical issues effectively.

• System Acumen: Comfortable working across multiple systems, such as CRMs, ticketing platforms (uses Intercom), and internal admin tools.

• Work Style: Resilient and adaptable; ability to manage shifting priorities and maintain focus under pressure; capable of working and collaborating confidently and autonomously.

• Project Experience: Experience working on or supporting cross-functional projects or initiatives that improve user experience.

There was no pay listed for this role in the job description.

Claims Customer Experience Associate at Garner

Garner Health has developed a revolutionary approach to evaluating doctor performance and reshaping the healthcare economy to ensure access to high-quality, affordable care. The company is a rapidly growing, mission-driven startup focused on reducing healthcare costs for American families and businesses.

Key Responsibilities

The Associate is on the front line of the Claims team, combining operations management with direct customer support to resolve complex healthcare payment issues.

• Claims Evaluation: Evaluate claims to determine whether they qualify for reimbursement according to Garner’s processes.

• Member Support: Deliver exceptional service to members via phone, chat, and email, offering education and guidance to help them navigate the claims process.

• Process Management: Follow documented best practices for claims handling and member communication, and suggest process improvements when identified.

• Workflow Management: Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite.

• Performance: Achieve pre-defined goals for efficiency, responsiveness, and quality.

• Knowledge & Triage: Retain detail-oriented working knowledge of Garner processes and healthcare billing practices; triage and escalate complex and urgent member situations.

• Feedback Loop: Relay member feedback to leadership teams to improve Garner’s solution.

Required Qualifications

The role requires an empathetic, highly organized, and process-oriented individual who is passionate about improving the healthcare system.

• Mindset: A passion for helping people solve their problems with an ability to think creatively and empathetically.

• Experience: Experience working in a customer-facing or operations environment, with demonstrated experience staying calm under pressure.

• Skills: Excellent written and verbal communication skills.

• Detail Orientation: A high level of detail- and process-orientation, digital organization, and resourcefulness.

• Environment: A desire to work in a rapidly evolving startup environment and comfortable with some ambiguity.

• Mission Alignment: A desire to be a part of Garner's mission to improve the healthcare system.

• Work Setup: A quiet and distraction-free work environment with a reliable internet connection (ability to hard wire is strongly preferred).

Preferred Qualifications

• A bachelor’s degree is preferred but not required.

The listed pay for this role is $18-$22 per hour with an additional $0.50 per hour for those that are bilingual (English/Spanish).

Customer Service & Rebate Processing Specialist at Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact, specializing in clean energy solutions like energy efficiency, electrification, and carbon reduction. This role is part of the Business Processing team, supporting clients throughout the nation in their efforts to mitigate climate change.

Key Responsibilities

The specialist handles both customer-facing interactions and crucial administrative tasks related to rebate processing and data management.

• Data Entry & Processing: Enter data into various database applications; receive, compile, sort, interpret, and verify data from sourcing documents.

• Customer Service: Provide exceptional customer service and call handling; respond to emails and phone calls, and provide basic troubleshooting and recommended solutions.

• Filing & Confidentiality: Maintain electronic and hard-copy filing system of applications, rebates, and supporting documents; safeguard confidential customer information.

• Teamwork: Communicate effectively as part of a team approach with other departments; be willing to support any program within the department as assigned.

• Training (Potential): May provide peer training to co-workers job shadowing support as assigned.

Required Qualifications

The ideal candidate has experience in a call center environment, strong data entry skills, and meticulous attention to detail.

• Education: Minimum of a High School Diploma or equivalent.

• Experience: Minimum 6+ months of related work experience in a call center environment.

• Data Skills: Proficiency in 10-key data entry from a computer keyboard; Experience with various Microsoft programs (Word, Excel, Access).

• Attention to Detail: Strong attention to detail and the ability to follow directions as given.

• Work Style: Strong organizational and prioritization skills and ability to multi-task; A positive and customer-friendly outlook.

• Communication: Excellent written and verbal communication skills.

Preferred Qualifications

• Experience in a data entry processing and customer-centric call center environment.

• Experience working in energy efficiency or utility fields.

• English and Spanish speaking (Bilingual).

The listed pay for this role is $17 per hour.

Global Client Representative at Newfront

Newfront is a technology-driven company redefining the insurance industry by integrating technology with the expertise of insurance professionals. Their mission is to define the future of the insurance industry by providing a client-centric experience and instilling a high-performance culture with a strong focus on work-life balance and wellness.

Key Responsibilities

The Global Client Representative manages day-to-day account activities and administrative tasks critical to supporting global benefits programs and in-country broker partnerships.

• Broker Partnership: Partner with in-country brokers through Newfront's network to collect client data (policy financials, benefit summaries, renewal dates, etc.).

• Data Management: Review plan documents and benefit details for accuracy and manage them within Newfront's internal systems.

• System Administration: Communicate and process carrier and client contact changes in internal systems; general administration and data entry as directed by leadership.

• Client Portals: Build and maintain client benefit portals as requested.

• Compliance & Communication: Stay abreast of regulatory changes and trends worldwide and ensure client notices are sent in a timely manner. Prepare client communications using available tools and templates.

Required Qualifications

The role requires strong organizational and communication skills, attention to detail, and a commitment to obtaining a professional insurance license.

• Experience: Minimum 1–2 years of work experience in a customer service or Human Resources oriented role.

• License: Department of Insurance Life & Health License (required or must be completed within 3 months of start date) in your home state.

• Skills: Strong communication skills (written, public speaking, presentation prep); skilled in time management, organization, and handling multiple priorities.

• Accuracy: Attention to detail with the ability to identify discrepancies and support quality assurance.

• Technical: Proficient in Microsoft Office, Google Suite, and quick to learn new technologies and systems.

• Work Style: Works well independently and collaboratively in fast-paced environments.

Preferred Knowledge, Skills, and Abilities

• Benefits experience at a Brokerage.

• Exposure to basic project management concepts and systems.

• Takes initiative, asks questions, and uses available tools to solve problems.

• Builds positive working relationships with clients, teammates, and partners.

• Curious and motivated to grow industry knowledge and stay current on trends.

The listed pay for this role is $17 per hour.