11/14/25 WFH Job Leads: User & Customer Support Roles up to $98k/year!

User Operations Specialist at Harvey

Harvey is a fast-scaling, generational company transforming legal and professional services by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. With a mission to redefine how critical knowledge work gets done, Harvey is defining a new category in a trillion-dollar market.

Key Responsibilities

This role is ideal for an early-career professional seeking to build a foundation in customer operations with opportunities to expand into technical support within the AI sector.

• Frontline Support: Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses.

• Issue Resolution: Own and resolve high-volume, non-technical requests from internal teams and customers.

• Documentation & Trends: Accurately document and categorize support issues to identify trends and opportunities for improvement.

• Escalation: Partner with teammates to escalate complex or technical issues effectively.

• Product Knowledge: Maintain a strong working knowledge of Harvey's core product features to provide clear and effective guidance.

• Knowledge Base: Contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions.

• On-Call: Participate in an occasional weekend on-call rotation during regular business hours to support critical customer and internal needs.

Required Qualifications

The specialist must be empathetic, highly organized, and thrive in a fast-paced, high-growth environment, eager to learn complex technical concepts over time.

• Experience: 1–2 years of professional experience in customer support at a SaaS company in the technology industry.

• Soft Skills: Strong empathy and communication skills with a genuine desire to help others.

• Work Style: Comfort working in a fast-paced, high-growth environment with competing priorities; adaptable and proactive.

• Detail: Excellent organizational skills and attention to detail.

• Mindset: Growth mindset and eagerness to learn technical concepts over time.

Preferred Experience

• Experience with customer support tools (e.g., Freshdesk, Salesforce) is a plus, but not required.

The listed salary range for this role is $72,000-$98,000 per year.

Customer Success Specialist at Cala

Cala Health is a health technology company working to free people from the burden of chronic disease. They pioneered a non-invasive prescription therapy for hand tremor (Cala kIQ) and are expanding their technology across neurology, cardiology, and more.

Key Responsibilities

The specialist acts as the "voice of the customer," maintaining strong relationships and deep product knowledge while ensuring accurate documentation and cross-functional communication.

• Patient Relationships: Establish and maintain superior relationships with patients (users of Cala Health products and services).

• Product Support & Training: Provide product support and training to patients, study participants, clinicians, and staff.

• Expertise: Develop and maintain superior knowledge of company products and their use; act as a subject matter expert and training resource for internal customers and the Customer Care team.

• Documentation & Escalation: Responsible for accurate and timely documentation of required interactions; maintains knowledge of product developments in association with case handling and escalation.

• Advocacy & Feedback: Act as a patient advocate, voice of the customer, and resource for internal teams (Marketing, Product Development, Sales) requiring patient feedback.

• Internal Collaboration: Maintain awareness of internal activities (clinical studies, product development) and support new and emerging business models.

Required Qualifications

The role requires a dedicated professional with direct medical device or healthcare customer interaction experience and excellent interpersonal skills.

• Education: Bachelor's degree or higher required.

• Experience: 3+ years medical device experience or healthcare experience including direct customer interaction.

• Skills: Demonstrated track record of outstanding customer focus; excellent communication and interpersonal skills, with the ability to build strong relationships.

• Technical: Proficiency with customer relationship management (CRM) software and other relevant tools.

• Problem Solving: Proven problem-solving skills.

• Authorization: Must be currently authorized to work in the United States on a full-time basis (Cala will not sponsor work visas).

The listed salary range for this role is $68,000-$93,000 per year.

Patient Collections Specialist at Family Care Center

Family Care Center is a behavioral health provider with a mission to transform lives, founded by U.S. Army Veterans. They operate nearly 30 outpatient clinics across Arizona, Colorado, Florida, Tennessee, and Texas, caring for people of all ages. They emphasize a supportive culture, professional growth, and work-life balance (no weekend or evening hours).

Essential Responsibilities

This role is centered on managing the collection of patient payments while maintaining clear and professional communication with patients.

• Collections Ownership: Responsible for all functions related to the collection of payment on patient accounts.

• Patient Communication: Communicates directly with patients regarding their financial responsibility for services.

• Call Handling: Handles inbound and outbound phone calls from internal and external customers, answering questions, taking payments, and resolving issues.

• Account Management: Reviews and mails patient statements, sets up payment plans, and proposes accounts for bad debt.

Required Qualifications

The position requires basic clerical experience in a healthcare setting, with strong organizational and software skills.

• Education: High school diploma or equivalent required.

• Experience: Experience with Microsoft Office Suite required.

  • Preferred: One year of clerical experience in a health care setting.

  • Preferred: Experience in a call center-like environment.

• Supervisory: None.

Preferred Qualifications

• Associate's degree.

• One year of clerical experience in a healthcare setting.

• Experience in a call center-like environment.

The listed pay range for this role is $18-$20 per hour.