11/16/25 WFH Jobs: Customer Support Roles up to $90k/year!

Sr. Representative, Customer Service Ops at Cardnial Health

Cardinal Health is a major player in the healthcare industry, focused on providing outsourced services to customers related to medical billing, reimbursement, and problem resolution. This role is crucial for establishing, maintaining, and enhancing customer business relationships through operational excellence and sales support.

Key Responsibilities

The Senior Representative works independently to apply in-depth knowledge of job and company policies, resolving complex problems and collaborating cross-functionally to optimize operational performance for customers.

• Account Management: Manages customer account activity, including order fulfillment, backorders/substitutes, product change requests, and new/lost business submissions.

• Customer Service: Provides outstanding customer service and acts as a liaison for customers regarding invoicing, reimbursement, problem-solving, research, and dispute resolution.

• Sales Support: Provides sales support to field sales representatives by analyzing account histories and coordinating internal resources to resolve customer needs.

• Case Management: Manages cases regarding reporting, backorders, customer complaints, and pricing; processes product complaint and incident reports.

• Relationship Building: Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing, Commercial) to ensure customer needs are met.

• Data Analysis: Investigates and reports on anomalies and discrepancies in point of sales systems and website ordering.

• Process Improvement: Identifies customer trends and opportunities to develop potential alternatives; supports process improvement initiatives to optimize operational efficiency and customer service.

Required Qualifications

The role requires demonstrated experience in customer service and the ability to manage multiple priorities effectively in a healthcare environment.

• Experience: 3–6 years of customer service experience (preferred).

  • A High School Diploma, GED, or equivalent work experience is preferred.

  • Experience within healthcare customer service is a plus.

• Skills: Ability to provide strong customer service while multi-tasking between phone calls and e-mail support.

• Independence: Effectively applies knowledge and works independently within established procedures to resolve complex problems.

• Leadership: May provide general guidance or technical assistance to less experienced team members.

The listed pay range for this role is $18.70-$26.80 per hour.

Customer Experience Associate at Peerspace

Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events, connecting users with inspiring spaces globally (lofts, mansions, studios, etc.). They are backed by investors like GV (Google Ventures) and focus on building an inclusive, supportive culture.

Key Responsibilities

The specialist manages high-volume, multi-channel customer interactions while actively contributing to process and product improvement across the marketplace.

• First Point of Contact: Serve as the first point of contact for users, assisting with everything from onboarding hosts to recommending locations and services to guests.

• Multichannel Service: Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.).

• Process Improvement: Independently work through a queue of tasks with an eye for process improvements; identify trends and deliver suggestions for process & product enhancements.

• Proactive Engagement: Identify and execute on opportunities to surprise and delight hosts and guests.

• Autonomy: Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.

Required Qualifications

The role is suited for an experienced professional with strong interpersonal skills, a passion for problem-solving, and the ability to work effectively in a high-paced, remote environment.

• Experience: 1–6 years Corporate CX Experience.

• Technical: Experience with Intercom or similar CRM.

• Soft Skills: Passion for problem solving and interacting with customers; excellent written and verbal communicator with attention to detail and grammar; strong interpersonal skills.

• Work Style: Comfortable prioritizing across potentially competing opportunities/demands; comfortable asking for additional support when working through difficult cases; able to pick up new technology quickly.

• Mindset: Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies; have a sense of humor and enjoy working with others.

Nice to Have

• Previous experience with crafting online help resources.

• Analytical skills.

• Familiarity with third-party marketplaces (e.g., Airbnb, VRBO).

The listed pay for this role is $25 per hour.

Customer Advocacy Specialist at Affirm

Affirm is a financial technology company reinventing credit to be more honest and friendly, offering buy now, pay later solutions without hidden fees. The Customer Advocacy and Retention (CAR) team sits within Customer Operations and focuses on resolving highly complex customer complaints to improve products, processes, and policies.

Key Responsibilities

This role combines expert customer support with crucial compliance, risk, and cross-functional project work to resolve systemic issues and drive organizational learning.

• Customer Experience: Review, respond to, and investigate complaints submitted directly by customers. Solve issues efficiently, effectively, and empathetically with emphasis on custom crafting written responses that do not rely heavily on templates.

• Communication: Communicate with customers using email, and when appropriate, phone.

• Documentation: Categorize and record all complaints with extreme attention to detail.

• Continuous Improvement: Engage with cross-functional partners (Compliance, Legal, Risk, Product, Communications, etc.) to spearhead remediation of thematic problems.

• Process Leadership: Identify areas of opportunity to improve procedures, processes, or tooling and lead project workstreams.

• Expertise: Become a subject matter expert on current and emerging products, consumer finance policies, servicing processes, and regulatory requirements.

Required Qualifications

The specialist must have exceptional communication skills, a strong sense of empathy, and an eager, proactive approach to problem-solving and improvement.

• Experience: Bachelor's Degree with 1+ years of experience in operations, customer support, social media management, communications, or related fields.

• Communication: Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice.

• Mindset: An eagerness to think outside the box for complex complaint solutions and process improvement.

• Resilience: Ability to bounce back from challenging interactions and manage through complexity and uncertainty.

• Focus: Strong customer empathy and service level focus; a proactive thinker constantly seeking improvement opportunities.

• Teamwork: Team player with the ability to collaborate and be sensitive of others.

• Authorization: Visa sponsorship is not available for this position.

The listed salary range for this role is $62,000-$90,000 per year.