11/19/25 WFH Jobs: Earn up to 6 Figures Helping Customers Online

Documentation Specialist at Adapt Health

AdaptHealth is a full-service home medical equipment (HME) provider that empowers patients to live their best lives at home. This role is crucial to the company's revenue cycle management, focusing on collecting and managing the medical documentation required for billing goods and services.

Key Responsibilities

The specialist acts as a central hub for medical documentation, working closely with physician offices, insurance companies, and internal staff to ensure that every patient interaction is properly supported for billing.

• Document Collection: Create and generate electronic forms requesting patient documents from physicians.

• Eligibility Management: Collect and manage patient eligibility documents, such as prescriptions, Certificates of Medical Necessity (CMN), Letters of Medical Necessity (LMN), and prior authorizations.

• External Contact: Contact doctor offices as necessary to collect documentation and contact insurance companies to collect approved prior-authorization requests.

• Billing Compliance: Analyze documentation required for billing services and ensure compliance with Medicare, Medicaid, HIPAA, and Private Insurance regulations.

• Revenue Resolution: Resolve pending revenue by reconciling received documentation and pending charges.

• Collaboration & Education: Identify trends and provide feedback and education to internal and external customers on compliant documentation requirements; collaborate with physician offices, sales, and support staff for timely receipt of documentation.

• Escalation & Database: Escalate recurring problem accounts or trends to management and maintain/update physician databases.

• Customer Service Backup: Serve as backup to the Customer Service department for concerns, issues, complaints, or questions.

Required Qualifications

The role requires a strong foundation in healthcare administration, excellent attention to detail, and proficiency in standard office software.

• Education: High School Diploma or equivalent.

• Experience (Minimum): One (1) year of work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management.

• Experience (Senior Level): Requires two (2) years of work-related experience and one (1) year of exact job experience (in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance).

• Skills: Proficient computer skills and knowledge of Microsoft Office; Strong verbal and written communication; Analytical and problem-solving skills with attention to detail.

• Work Style: Ability to prioritize and manage multiple tasks.

• Technical Aptitude: Solid ability to learn new technologies and understand the flow of data through systems.

The listed pay range for this role is $21-$24 per hour.

Customer Service Rep at Ross

Ross Stores is a leading off-price retail chain with over 2,200 stores. This role is responsible for maintaining store policies and procedures and primarily focuses on resolving customer inquiries and complaints related to store operations, financial issues, and merchandise refunds.

The Representative provides an excellent level of customer service, resolving complex issues and maintaining detailed records while adhering to company procedures.

• Customer Interaction: Responds to customer inquiries and resolves complaints through phone, letter, e-mail, and fax regarding store operations, financial issues, and merchandise refunds.

• Communication Style: Utilizes strong phone skills with the ability to listen, sympathize, and respond in a friendly manner.

• Policy Implementation: Understands and consistently implements Ross policies and procedures.

• Documentation: Records all inquiries in the Customer Call database.

• Cross-Functional Collaboration: Interacts and follows up with District Managers, Stores, and other Corporate Departments.

• System Knowledge: Must develop and maintain advanced knowledge of Ross systems, including Refund Control, Electronic Journal, Valuelink, Client Line, Solutran, and the Customer Service Call database.

• Issue Processing: Processes resulting paperwork from customer inquiries (e.g., check requests, responses to lost gift cards, credit issues).

Required Qualifications

The position requires strong communication and computer skills, with a preference for prior customer service experience.

• Education: High school diploma.

• Experience: 2 years customer service experience preferred.

• Communication: Very strong written and verbal communication skills.

• Technical: Intermediate MS Office skills (Word, Excel, and Access).

• Language: Second language desirable.

• Work Style: Ability to work well within a team environment as well as independently; demonstrates the ability to use good judgment when evaluating obstacles.

• Physical: Primarily works on a computer in an office environment. Consistent timeliness and regular attendance are required.

The listed pay range for this role is $19.52-$28.17 per hour.

Customer Support Incident Responder at Mercury

Mercury is a fintech company building a complete finance stack for startups and small businesses, serving over 200,000 customers. This role is central to managing the customer experience during critical moments and system failures.

Key Responsibilities

This role acts as the Customer Support DRI (Directly Responsible Individual) during outages, bridging the gap between technical teams and affected customers.

• Incident Leadership: Act as the Customer Support DRI during high-severity incidents. Lead real-time coordination of the support response, facilitating alignment across teams (Engineering, Legal, Marketing).

• Detection & Triage: Monitor and assess alerts and support channels to identify emerging issues quickly.

• Crisis Communication: Draft, review, and publish internal and external communications (updates, agent guidance) that are clear, accurate, and empathetic.

• Customer Advocacy: Represent the voice of the customer in incident command meetings. Communicate directly with impacted customers, supporting their cases and taking end-to-end ownership of the resolution.

• Continuous Improvement: Partner with the Incident Response Manager to document customer impact. Attend retrospectives and analyze incident patterns to recommend process, tooling, or communication improvements.

• Product Expertise: Maintain deep product knowledge to quickly recognize when issues arise and translate complex technical problems into clear, human terms.

Required Qualifications

The ideal candidate is calm under pressure, highly empathetic, and possesses a strong analytical, data-informed approach to problem-solving.

• Experience: 4+ years in a Customer Support or comparable customer-facing role.

• Technical: Experience with CRM systems (Salesforce or comparable platforms).

• Soft Skills: Calm Under Pressure (composed and decisive in ambiguous situations), Passionate About Customer Experience, and a Phenomenal Written & Verbal Communicator.

• Work Style: Solutions-Oriented Owner (takes end-to-end ownership), Collaborative Cross-Functional Partner, and Data-Informed & Operationally Minded (uses data to identify root causes and drive process improvement).

• Advocacy: Comfortable being a trusted voice who confidently advocates for customers and teammates.

Preferred Qualifications

• Familiarity with Zendesk.

• SQL experience is a plus.

The listed salary range for this role is $87,700-$109,600 per year.