11/20/25 WFH Jobs: Billing, Sales & Customer Support Roles Hiring Now

Outreach Specialist I at Transcarent

Transcarent, combined with Accolade, has created the "One Place for Health and Care," a leading personalized health and care experience. This role is focused on driving member engagement and enrollment in targeted health programs to ensure they receive the right care at the right time.

A Day in the Life (Key Responsibilities)

The specialist is expected to meet both qualitative and quantitative targets by acting as a concierge and effectively utilizing sales and communication skills to drive member health engagement.

• High-Volume Calls: Manage 100+ outbound and inbound calls to and from members in a timely manner.

• Engagement & Motivation: Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize 2nd.MD’s services and be proactive about their health.

• Triage & Coordination: Collect pertinent history from members and triage to the appropriate nurse; collaborate effectively with an integrated care team to support care coordination.

• Service & Trust: Provide concierge-level service with every member to establish successful rapport and instill trust.

• Value Communication: Proactively communicate the benefits and the value of the service with every member contact.

• Record Keeping: Collect and maintain accurate notes in the system.

• Inventory Management: Manage an active inventory of requests with timely follow-up.

• Performance: Meet personal/team qualitative and quantitative targets.

Required Qualifications

This is a sales-driven customer service role requiring strong communication skills and experience in cold calling within a fast-paced environment.

• Experience: 2 years of inside sales experience required.

• Sales Method: Experience in cold calling is required.

• Work Environment: Experience in a call center or fast-paced environment is preferred.

• Skills: Strong telephonic skills, excellent communication, teamwork, time management, organization, attention to detail, quality focus, professionalism, and productivity.

• Technical: Ability to navigate through multiple technology platforms; data entry management skills.

• Soft Skills: Critical thinking, strong customer service skills, interpersonal skills, and adaptability to different member personality types.

• Availability: Must be available to work the required schedule of Monday–Friday, 9:00 AM to 6:00 PM CST.

The listed pay for this role is $21.50 per hour.

Inside Sales Representative at Yelp

Yelp is the leading platform connecting people with great local businesses. This Account Executive role is responsible for helping small business owners (across the US and Canada) meet their growth goals by customizing and selling Yelp's various advertising programs.

Key Responsibilities

The role is 100% phone-based, requiring resilience, tenacity, and a strong focus on hitting daily metrics and monthly quotas.

• Outbound Dialing: Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners.

• Sales Cycle Ownership: Successfully navigate the initial call to qualification to close process, and master quick close techniques to exceed individual goals.

• Pipeline Management: Own and manage a pipeline of diverse clients (dentists, florists, restaurant owners) organized in the CRM (Salesforce).

• Product Expertise: Become an expert in Yelp’s advertising solutions, providing product recommendations quickly by asking probing questions and overcoming customer objections and rejection.

• Goal Achievement: Achieve and consistently exceed monthly quotas; track and manage daily goals (a "numbers game").

• Customer Relations: Ensure lasting customer satisfaction and potential upsell opportunities.

Required Qualifications

Success in this role depends on a high level of persistence, excellent communication, and the ability to thrive in a metrics-driven, remote environment.

• Experience (Option 1): GED/HS Diploma and 2+ years of customer-facing experience OR

• Experience (Option 2): Bachelor’s Degree

• Sales Mindset: No fear of the phone and prepared to make a high volume of outbound dials daily; strong work ethic and tenacity (grit) are key.

• Communication: Strong, engaging interpersonal skills; a persuasive communicator; genuinely curious about people and local businesses.

• Technical: General computer and email proficiency (Google Suite); savvy and confident in navigating between numerous tabs, multiple screens, and using video conferencing tools.

• Work Ethic: Open to feedback and willing to implement for areas of improvement; committed to a high standard of integrity and team-play; does not take rejection personally.

• Autonomy: Ability to effectively prioritize tasks and manage independently without oversight.

• Work Environment: A work environment free of distractions.

• Authorization: Must possess current US work authorization.

The listed salary for this role is $50,000 per year (OTE of base salary PLUS UNLIMITED commission)

Member Services Associate at Maven

Maven Clinic is the world's largest virtual clinic for women and families, providing clinical, emotional, and financial support across family building, maternity, parenting, and midlife. This role is a key customer-facing position focused specifically on guiding members through their fertility benefits and payments.

Key Responsibilities

The Associate is required to combine deep empathy with strong operational and claims processing knowledge, acting as a guide through the complex financial aspects of fertility care.

• Member Engagement: Engage with Maven members over messaging, live chat, and phones. May focus on outbound communication for technical issues or general questions based on volume.

• Benefits Navigation: Answer non-complex inquiries related to the fertility managed services benefit and benefits design/navigation within target response times.

• Claims & Reimbursement: Support insurance reimbursement and payments processes by guiding members on documentation, processing receipts, and resolving Maven Wallet-related issues.

• Processing: Process receipts submitted by members for reimbursement across all areas of the Maven Wallet product and follow procedures for the translation of material for international Wallet tickets.

• Escalation: Be prepared to assist with member reported issues, provide initial response, and triage according to the Maven member experience escalations framework.

• Resources: Creating and/or maintaining member-facing program overviews and other key internal resources.

Required Qualifications

This role demands specific knowledge of fertility benefits and insurance claims, combined with strong organizational and empathetic communication skills.

• Experience: 1–2 years of member-facing experience in customer support in the healthcare or insurance space.

• Subject Matter Expertise: Experience specifically with fertility benefits.

• Claims Knowledge: Strong understanding of insurance processes, including benefits structures and medical claims workflows; experience with claims processing and reimbursement, including reviewing documentation and supporting payment resolution.

• Soft Skills: Meticulous attention to detail; high degree of empathy in dealing with sensitive topics; strong customer service orientation.

• Work Style: Ability to work independently and as part of a team; strong organizational skills and demonstrated ability to multi-task and manage time effectively.

• Communication: Strong written and verbal communication skills.

• Technical: Proficient in Google Workspace tools.

• Availability: Must have availability to work a flexible schedule, including morning, evening, weekend, and holiday shifts.

Preferred Qualifications

• Prior experience managing payments.

• Bachelor's degree or equivalent experience.

• Verbal and written fluency in Spanish.

• Experience in healthcare, financial services, and/or claims.

The listed salary for this role is $55,000-$60,000 per year

Medical Bill Processor at Sedgwick

Sedgwick is a global provider of claims management and integrated business solutions. This role is essential for accurately coding, entering, and verifying provider bills, ensuring compliance with state and workers' compensation guidelines.

Essential Functions and Responsibilities

The Processor is responsible for the technical and administrative work required to move medical bills through the payment pipeline.

• Coding and Data Entry: Codes provider bills in accordance with claims management system notes and state guidelines; keys pre-coded billing data into the system.

• Compliance Review: Follows workers' compensation/auto guidelines to evaluate services. Compares the qualifications of the service provider with the service provided.

• Triage and Escalation: Identifies and forwards complex bills to claims examiners.

• Administrative Support: Assists in account batching and distribution of incoming and outgoing mail.

• System Maintenance: Involved in system/file maintenance and interfaces with the IT department.

• Customer Service: Answers customer service calls from providers, clients, and claims examiners.

Required Qualifications

The role requires foundational office experience, strong organizational skills, and proficiency in basic computer applications.

• Education: High School diploma or GED required.

• Experience: One (1) year of general office experience or equivalent combination of education and experience.

• Skills & Knowledge: PC literate, including Microsoft Office products; Strong organizational skills; Analytical and interpretive skills.

• Communication: Excellent oral and written communication; Good interpersonal skills.

• Work Style: Ability to work in a team environment; Ability to meet or exceed Performance Competencies.

Preferred Qualification

• Knowledge of medical terminology preferred.

The listed pay for this role is $21 per hour