11/3/25 WFH Jobs in Healthcare, Edtech & Fintech up to $28/hr

Member Service Associate at BroadPath

BroadPath is hiring seasonal, remote Member Service Associates to join their team. This role is crucial for assisting members, providers, agents, and brokers with inquiries related to health insurance, focusing on providing accurate information, resolving issues efficiently, and achieving first-call resolution.

Key Responsibilities

The associate will serve as a knowledgeable and empathetic advocate, supporting various stakeholders and ensuring high-quality, comprehensive service.

• Customer Service: Deliver exceptional customer service by accurately responding to inquiries and resolving issues promptly via phone, mail, and email.

• Advocacy & Support: Serve as an empathetic advocate, providing navigational support for health insurance processes and online systems to members.

• External Stakeholder Support: Support healthcare providers, insurance agents, and brokers with the same customer-focused approach.

• Resolution Focus: Ensure first call resolution through a thorough understanding of products and effective partnership with internal business partners.

• Client Relationships: Foster and maintain close working relationships with all clients, adopting a proactive, problem-solving mindset.

Required Qualifications

The role requires recent customer service experience, strong technical skills, and the ability to operate effectively in a fast-paced, high-volume environment.

• Education: High school diploma or equivalent.

• Experience: Minimum of 1 year of recent call center or clerical customer service experience.

• Technical Skills: Proficient in Microsoft Windows with strong computer and keyboarding skills, and advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

• Data Entry: Advanced data entry accuracy and speed.

• Communication: Excellent verbal and written communication skills.

• Multitasking: Strong ability to multitask and prioritize in a fast-paced environment.

Preferred Qualifications

• Previous experience working with health insurance or in a healthcare environment.

The listed pay for this role is $18-$20 per hour.

Part-time Care Advocate at Tomorrow Health

Tomorrow Health is reimagining the future of healthcare at home. They enable exceptional home-based care for patients by partnering with physicians, insurers, and home care providers. Their data-driven platform matches patients with high-quality suppliers and simplifies complex ordering and insurance processes.

Key Responsibilities

As a member of the Customer Experience Team, this role is crucial for managing the patient journey, ensuring all patient needs are met in a timely and empathetic manner.

• Patient Engagement: Remotely engage with patients and caregivers through incoming and outgoing communications via phone, email, and text.

• Case Management: Manage multiple patient cases simultaneously, ensuring timely fulfillment of all patient requirements and leveraging internal tools to manage outreach effectively.

• Proactive Advocacy: Employ a strong sense of advocacy and urgency to proactively guide a patient’s journey rather than react to issues, ensuring patients feel cared for.

• Core Interactions: Handle patient onboarding, resolve patient questions and issues, and conduct ongoing check-ins to ensure successful care at home.

• Provider Coordination: Check in with healthcare Providers to ensure timely documentation retrieval.

• Professional Conduct: Communicate with all internal and external stakeholders tactfully and professionally.

Required Qualifications

• Availability: Must be comfortable working in a part-time capacity and be available during the required office hours (2:00 PM – 8:00 PM PST, Monday – Friday).

• Experience: 1+ years of experience in a customer success or service role, preferably in a startup environment.

• Industry Knowledge: Healthcare experience or knowledge is a strong plus.

• Customer Focus: Deep interest in improving customer experience and a proven ability to work in fast-paced, high-growth environments.

• Communication: Excellent verbal, written, and interpersonal skills with professional phone etiquette and competency to speak with multiple clients daily.

• Technical Proficiency: Proficient computer skills including Google Suite, HubSpot (or other CRM systems), cloud-based phone systems, and Slack.

• Home Office Setup: Required to have HIPAA-compliant private workspace and internet service with a minimum speed of 15 Mbps download and 3 Mbps upload.

• Soft Skills: Strong organizational skills, attention to detail, and the ability to multitask and manage time effectively.

The listed pay range for this role is $18-$20 per hour.

Customer Support Agent at Parent Square

ParentSquare is a rapidly growing Santa Barbara-based EdTech company focused on enhancing family engagement for all students. Their flagship products, ParentSquare and RemindHub, provide unified communication tools—including forms, sign-ups, payments, direct messaging, and language translation—to over 22 million students.

Key Responsibilities

The agent is the first line of communication, expected to know the product thoroughly, resolve issues quickly, and maintain the company's reputation for personalized service.

• Multichannel Support: Answer incoming communications via email, live chats, and phone calls.

• Issue Resolution: Resolve product or service problems by clarifying customer needs, determining the cause, explaining the solution, expediting correction, and following up to ensure complete resolution.

• Customer Advocacy: Work on behalf of customers (parents, teachers, district/school administrators) with a passion for helping and going the extra mile.

• Documentation & Escalation: Take detailed notes of the contact in the ticketing system and act as the intermediary during the escalation process for unresolved issues.

• Knowledge Management: Maintain updated knowledge of all company products and services to provide adequate education to customers.

• Feedback & Improvement: Collect and record customer feedback to share with appropriate departments and contribute to developing support materials and improving help articles.

Required Qualifications

The ideal candidate has a self-motivated, empathetic, and tech-savvy attitude with prior customer support experience, preferably in the EdTech space.

• Experience: Prior experience in a customer support or customer success role and experience using ticketing systems (Zendesk is a strong plus).

• Industry Knowledge (Preferred): Previous EdTech experience, Student Information Systems (SIS), or experience with technical integrations (SFTP, API, etc.).

• Soft Skills: Customer service and empathy in their DNA; strong attention to detail; excellent communication skills; proactive, self-motivated, and positive attitude.

• Technical Aptitude: Quick learner, tech savvy, and a desire to learn in a dynamic startup environment.

• Flexibility: Be able to work a flexible schedule, including early mornings or evenings and weekends.

The listed pay range for this role is $25-$28 per hour.

Customer Service Representative at Insurify

Insurify is an MIT FinTech startup that uses artificial intelligence and technology to simplify how millions of people compare, buy, and manage insurance. The company's vision is to be the most trusted digital agent for insurance comparison and management, with a focus on property and casualty insurance products.

Key Responsibilities

The representative is responsible for providing effective solutions to customers, coordinating documentation, and actively working to retain clients by educating them on their policies.

• Issue Resolution: Expertly assess and evaluate the best path of resolution for customer issues, including coverage challenges, complaints, and payment issues, during incoming calls.

• Complex Navigation: Apply problem-solving skills and an understanding of insurance industry workflows to navigate complex situations, ensuring the best possible customer outcomes.

• Onboarding & Finalization: Coordinate onboarding documents (insurance policies, supporting documentation) required for sale finalization, ensuring all information is accurate.

• Retention & Education: Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them maintain stable and affordable coverage.

• Complaint Management: Play a crucial role in resolving carrier and customer complaints by presenting solutions within set timeframes and following up to ensure full resolution.

• Administrative Tasks: Verify customer coverage, deliver proof of insurance paperwork, resolve billing issues, and initiate timely follow-ups by pulling client lists from carrier portals.

• Process Improvement: Assist in the development of new processes for customer onboarding and retention, and provide feedback for improving existing procedures.

Required Qualifications

The ideal candidate has strong customer support experience, excellent communication skills, and preferably holds an insurance license.

• Experience: Experience in Customer Support via phone, email, and chat.

• Communication: Excellent communication skills, particularly phenomenal phone skills.

• Professional Skills: Well-organized and self-driven.

• License (Preferred): Licensed in Property & Casualty Insurance is strongly preferred.

• Language (Preferred): Bilingual is a plus.

• Location: Must be located in one of the following states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, VT.

The listed salary range for this role is $40,000-$53,000 per year.