11/6/25 WFH Jobs: Customer Support & Customer Success Roles Hiring Now!

Customer Service Support Rep at Labcorp

Labcorp is a global leader in innovative laboratory services, helping doctors, hospitals, and patients make clear and confident decisions through diagnostic and drug development capabilities. This role is focused on working with physician offices, hospital laboratories, and patients to provide accurate information and ensure client needs are addressed efficiently.

Key Responsibilities

The Customer Service Support Representative acts as a liaison between Labcorp, its customer base, and patients, managing a wide variety of inquiries and complex issues.

• Customer Liaison: Act as a liaison between Labcorp, the customer base (physician offices, hospital labs), and patients.

• Inquiry Resolution: Resolve routine customer requests regarding products or services via inbound and outbound calls, or the Internet.

• Customer Education: Provide product education, inquire, clarify, and confirm customer requirements and understanding of the solution, and offer additional information as needed.

• Data Management & Compliance: Work in multiple databases to research complex issues, maintain CRM data, and perform administrative support for medical record management to ensure HIPAA compliance.

• New Customer Onboarding: Qualify and establish inbound new customers requesting Labcorp's products and services.

• Laboratory Support: Notify clients of test results in a timely and accurate manner and review test forms for accuracy, reporting any discrepancies.

• Service Standards: Communicate in a courteous, friendly, and professional manner, using protocol procedures and focusing on customer satisfaction and business performance improvement.

Required Qualifications

• Education: High School Diploma or GED equivalent is required.

• Experience: Previous experience in a customer service role.

• Technical Skills: Knowledge of Microsoft Office suite is required.

• Soft Skills: Strong verbal and written communication skills and an excellent ability to listen and respond. Must be courteous with a strong customer service orientation.

• Adaptability: Excellent multitasking abilities required, along with strong flexibility and the ability to manage and adapt to changing priorities quickly.

Preferred Qualifications

• Experience working in a contact center/call center environment.

• Current or previous Labcorp experience.

• Prior healthcare industry experience (such as a physician's office or a hospital) is a strong plus.

• Experience with Salesforce.com and/or Laboratory Information Systems.

The listed pay range for this role is $16-$25 per hour.

Customer Success Associate at Spring Health

Spring Health is a rapidly growing mental healthcare technology company on a mission to eliminate every barrier to mental health. They use clinically validated technology (Precision Mental Healthcare) to deliver tailored care—including therapy, coaching, and medication—to over 10 million people globally through partnerships with over 450 companies (including Microsoft, Target, and Delta Airlines).

Key Responsibilities

The CSA acts as a vital support resource and secondary point of contact, ensuring seamless service delivery and upholding customer Key Performance Indicators (KPIs).

• Customer Support & Coordination: Act as a secondary point of contact for assigned customers, actively participating in customer meetings, and coordinating with cross-functional teams to resolve customer/member issues.

• Documentation & System Management: Assist in creating and maintaining project management documentation (e.g., Gainsight, Asana Dashboards), ensuring adherence to client deadlines and internal SLAs.

• Data Accuracy: Maintain accurate customer information in the Spring Health Admin system, including detailed notes and auditing to ensure precise setup (target 100% accuracy).

• Reporting & Analysis: Compile Quarterly Business Review (QBR) slide decks by extracting data from Looker and other sources, contributing performance insights to the SCSM’s report narrative (target 100% on-time delivery).

• Cross-Functional Tracking: Meticulously track and maintain all requests from cross-functional departments (e.g., marketing, invoicing, product, clinical support) to ensure timely delivery to the SCSM.

• Member Marketing: Coordinate the preparation and distribution of member marketing materials, organize customer events, and attend Spring Virtual Events.

• Account Continuity: Manage open tickets efficiently and act as key support for account continuity, managing incoming client requests when the account owner is absent.

Required Qualifications

The role requires strong organizational skills, technical proficiency, and a proven ability to work in a B2B, fast-paced environment.

• Experience: 2+ years of experience in customer-facing roles, preferably in a B2B environment.

• Education: Bachelor's degree or equivalent work experience.

• Presentation & Feedback: Proven experience presenting information to customers and adeptness at receiving and implementing feedback.

• Soft Skills: Exceptional organizational, presentation, and communication skills (both verbal and written).

• Adaptability: Ability to adapt quickly to change, respond promptly to issues, and devise creative solutions in a dynamic startup environment.

• Technical Proficiency: Technical proficiency with tools and responsibilities such as SFTP, ticketing systems, project management, and data entry.

• Software: Proficient use of Google Suite with a keen interest in adopting and leveraging other software platforms.

The listed salary range for this role is $66,500-$82,100 per year.

Case Entry Specialist at CorroHealth

CorroHealth is a healthcare revenue cycle management company dedicated to helping clients exceed their financial health goals. They utilize scalable solutions, clinical expertise, and leading technology to solve programmatic needs across the reimbursement cycle. This role supports core healthcare operations by ensuring accurate data transcription and documentation.

Key Responsibilities

This remote specialist is responsible for ensuring the accuracy and timely entry of sensitive client data and managing documentation within the company’s systems.

• Data Transcription & Accuracy: Transcribe information precisely from clients’ Electronic Medical Records (EMRs) into the required electronic format and diligently check completed work for accuracy.

• Communication Management: Monitor shared inboxes and internal request dashboards.

• Document Handling: Receive and document incoming communication (emails, calls, tickets, or voicemails) and follow up with the client or internal staff via email or phone for additional required information.

• System Operations: Export and upload documents within the proprietary Versalus Health system.

• Team Support: Be cross-trained on various functions within the department to support other teams as needed.

Required Qualifications

The ideal candidate is highly organized, detail-oriented, and proficient in data entry and computer systems, with a strong focus on compliance.

• Education: High School Diploma or GED equivalent is required.

• Compliance: Demonstrates strict adherence to HIPAA/HITECH compliance.

• Computer Skills: Proficient in relevant computer applications such as MS Office, with accurate keyboard skills.

• Work Style: Detailed oriented, proactive, self-directed, extremely organized and action-oriented.

• Problem Solving: Shows initiative and responsibility in taking the necessary steps towards problem resolution and possesses excellent critical thinking skills.

• Efficiency: Ability to maneuver between multiple screens and work independently while being a team player.

• Performance: Meets or exceeds both quality expectations.

Preferred Qualifications

• Education: Bachelor’s degree.

• Industry Knowledge: Prior knowledge of accessing hospital EMRs.

• System Experience: Experience working with Salesforce, a plus.

The listed pay for this role is $18.25 per hour.

Customer Success Onboarding Specialist at Housecall Pro

Housecall Pro is dedicated to supporting home service professionals by providing solutions that streamline their operations, help them scale their businesses, and ultimately save them time. This role is crucial to the Customer Success team, focusing on ensuring the successful integration and long-term satisfaction of their key enterprise customers.

Key Responsibilities

The Onboarding Specialist manages complex projects for key accounts, serving as a consultant and primary relationship owner during the initial integration phase and providing ongoing strategic support.

• Customer Ownership: Own customer relationships during the initial onboarding phase for new key accounts, including activation, adoption, product utilization, and relationship building.

• Long-Term Support: Handle long-term support requests for training and coaching for all key accounts post-onboarding.

• Consulting & Expansion: Use experience to be a true consultant for small businesses, identify opportunities for expansion, and proactively look for ways to improve the Pros' experience.

• Cross-Functional Communication: Effectively communicate client information, trends, and feedback across internal teams (Sales, Marketing, Engineering, and Tech Support).

• Data-Driven Improvement: Improve customer opportunities by leveraging qualitative and quantitative analysis.

• Troubleshooting: Troubleshoot technical issues, maintain deep product knowledge, and utilize creative problem-solving skills.

• Project Management: Organize details, timelines, and actions to drive project efficiency.

Required Qualifications

The role requires experience in a customer-facing role, an analytical mind, and strong organizational skills to manage complex client projects.

• Experience: 1–3+ years experience in a full-time customer success, implementation, or sales role.

• Education: Bachelor's degree or equivalent experience in a related field.

• Success Metrics: Proven success in developing relationships with new customers and exceeding success metrics.

• Work Style: Self-starter with motivation, drive, and the ability to work in a fast-paced environment.

• Skills: Strong problem-solving skills, excellent written and verbal communication skills, prompt attention to detail, and strong time management and organizational skills.

Preferred Qualifications

• Language: Bilingual preferred (English/Spanish).

• Collaboration: Proven success in working with cross-functional teams and building strong internal and external relationships.

• Industry Credibility: Established credibility with service professionals in specialties like HVAC, plumbing, electrical, carpet cleaning, and/or maid services.

The listed pay range for this role is $23.99-$28.21 per hour.