11/7/25 WFH Job Leads: $65k-$100k+ Customer Support Roles Hiring Now!
Includes options for those in the US, Canada & London!
DAILY LEADS
11/7/20254 min read
Creative Support Specialist at Runway
RunwayML is a global AI research and technology company focused on building Universal Simulation systems to eliminate barriers to content creation. Their tools are rapidly maturing to become the foundation for creating images, videos, games, documentaries, and interactive media, empowering everyone to "make anything."
Key Responsibilities
The specialist manages high-volume, ticket-based support and actively works to optimize the AI automation layer while serving a community of passionate creative users.
Direct Support: Provide ticket-based creative and technical support for customers across all plans (Free, Standard, Pro, and Unlimited).
Speed and Accuracy: Resolve customer inquiries with speed and accuracy, and handle escalations from the AI layer with expert problem-solving.
AI Optimization: Analyze trends in AI support escalations to optimize deflection and improve automated responses.
Community & Advocacy: Engage with the Reddit community and user forums and review and process API upgrade requests.
Content & Documentation: Create and maintain self-service content (help docs, videos, FAQs).
Process Improvement: Identify trends in support volume, proactively address root causes, and contribute to support process improvements and automation opportunities.
Triage: Triage complex technical issues for escalation to the Enterprise Enablement team.
Required Qualifications
This role is ideal for a quick learner with technical skills, excellent communication, and a strong interest in the intersection of AI and creative fields.
Experience: 1–3 years in a customer support, operations, or related role.
Communication: Strong written communication skills (clear, empathetic, efficient).
Technical Aptitude: Quick learner with the ability to master complex creative software.
Mindset: Data-driven mindset for identifying patterns and opportunities; creative problem-solving abilities.
Work Environment: Comfortable with high-volume ticket environments and able to thrive in an autonomous, fast-paced environment with minimal supervision.
Interest: Strong interest in AI/automation and process optimization, and/or expertise in the creative space (or both).
The listed pay range for this role is $65,000-$80,000 per year.
Customer Support Associate at Spoiler Alert
Spoiler Alert is a fast-growing Series A SaaS startup transforming how enterprise and mid-market CPG brands (like Unilever, Kraft Heinz) manage and liquidate excess inventory. Their mission is to eliminate waste through technology that optimizes B2B commerce for opportunistic CPG inventory, focusing on reducing food waste and increasing food access.
Key Responsibilities
This role requires a proactive approach to support, leveraging both technical expertise and data analysis to resolve issues rapidly and ensure platform adoption.
Support Management: Respond to, triage, and drive resolution of all inbound support requests from customers and their buyers.
Escalation Ownership: Own escalated support issues to ensure that production-blocking issues are rapidly resolved internally and with customers.
Proactive Monitoring: Proactively monitor customer platform usage during sales cycles via system alerts, email workflows, and support tickets to swiftly address issues.
Reporting & Analytics: Leverage the BI tool/platform to provide scheduled and ad-hoc customer analytics and reporting to ensure all customer deliverables are accurate and timely.
Onboarding & Configuration: Work with Customer Team Managers to complete technical configuration, implementation, and testing tasks/tickets during new customer onboarding and software upgrades.
Documentation & Expertise: Create and/or update internal support and external customer documentation, and serve as a subject matter expert in the platform's features and capabilities.
Strategic Improvement: Play a key role in initiatives designed to improve customer outcomes, platform adoption, and internal productivity.
Required Qualifications
The ideal candidate is an early- to mid-career professional who is passionate about the mission, highly detailed, and adept at navigating a fast-paced technology environment.
Experience: 2+ years experience in a customer support, customer success, or professional services role at an enterprise B2B/SaaS technology company.
Metrics: Proven track record of meeting and exceeding KPIs leading to exceptional customer outcomes and internal productivity.
Software Proficiency: Previous experience as a user of CRM and/or ticketing software (e.g., Salesforce, Zendesk, Kustomer, etc.).
Data Skills: Mastery of PowerPoint and Excel.
Communication: Excellent verbal and written communication skills with the ability to explain complex and technical concepts to various stakeholders.
Work Style: Diligent, consistent attention to detail; demonstrated eagerness to learn, adapt, and experiment; and the ability to thrive in a fast-paced environment.
Mission Alignment: Passion towards the company’s mission and interest in sustainability, food waste reduction, and innovative technology/analytic solutions.
The listed pay range for this role is $65,000-$70,000 per year.
Seasonal Customer Support Contractor at Cointracker
CoinTracker is a leading cryptocurrency tax software and portfolio assistant, enabling consumers and businesses to seamlessly track their crypto portfolio, performance, and taxes. As a globally distributed team, their mission is to enable everyone to use crypto with peace of mind.
Key Responsibilities
The contractor will work directly with users on complex tasks, leveraging customer interactions to drive product and process improvements while maintaining a high standard of service quality.
High-Volume Resolution: Work directly with users, resolving an average of 40 support tickets each week with exceptional quality, utilizing chat, email, and/or phone channels.
Customer Advocacy: Seek solutions for complex crypto problems, demonstrating a Customer First Mindset by positioning all communications to help and enable customers.
Empathy & Communication: Connect deeply with customers, understand their needs, and communicate with empathy.
Proactive Engagement: Identify opportunities to communicate proactively to engage with customers.
System Navigation: Effortlessly navigate common customer service tools and systems (e.g., Zendesk, Pipedrive, Slack, Linear, etc.).
Process Improvement: Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues.
Problem Solving: Enjoy unraveling hard problems and look at finding solutions for complex crypto issues as an exciting opportunity.
Required Qualifications
The ideal candidate has strong customer service experience, a deep interest in cryptocurrency, and a proven ability to solve complex, technical problems in a fast-paced environment.
Experience: 3+ years of demonstrated excellence in providing customer service in chat, email, and/or phone channels.
Tools: Effortless navigation of common customer service tools and systems (e.g., Zendesk, Pipedrive, Slack, Linear).
Mindset: Strong Growth Mindset & Problem Solving abilities, seeking clear outcomes for complex problems.
Prioritization: Able to independently prioritize work to get back to customers efficiently.
Communication: Able to clearly talk about the details and also zoom out to the bigger picture.
Mission Alignment: Hungry and motivated about making progress towards the mission of enabling everyone in the world to use crypto with peace of mind.
The listed pay range for this role is $55-$69 per hour.
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