12/12/25 WFH Jobs: 4 Member Support Roles Paying up to $95k/yr!

Member Experience Associate at Function & Ezra

Function Health and its newly acquired subsidiary, Ezra, form the most comprehensive platform for proactive and preventive health. The unified company is venture-backed by Andreessen Horowitz (a16z) and was recognized as one of Fast Company’s Most Innovative Companies of 2024.

• Ezra's Mission: To detect cancer early for everyone in the world using accessible, AI-enhanced MRI screening (covering 13 organs).

• Product: Offers a direct-to-consumer MRI-based cancer screening service where members receive a comprehensive report within 7-10 days.

• Overall Goal: To empower people to be proactive with their health decisions and live 100 healthy years.

• Culture & Location: A fully remote organization with a mission-driven, fast-paced team that thrives on empathy, accountability, and curiosity.

• Location: Remote, United States (Full-Time).

📝 Key Responsibilities

The Operations Member Experience Associate delivers concierge-level service, manages the resolution of complex issues, and supports key partners, all while championing the member's voice.

• Concierge Service: Deliver white-glove, concierge-level service to high-value VIP and influencer members, anticipating needs and ensuring every touchpoint exceeds expectations to drive loyalty and referrals.

• Complex Resolution: Lead the resolution of complex member concerns and complaints, using emotional intelligence and persuasion to turn potentially negative experiences into positive outcomes.

• Frontline Support: Serve as the first point of contact for inbound member inquiries via phone, email, chat, or text, guiding members through their journey.

• Partner Support: Assist employer and physician partners with onboarding, operational questions, and day-to-day support on an as-needed basis to ensure a seamless experience.

• Process Improvement: Identify and suggest process improvements to streamline operations and enhance the member experience, using direct member feedback to influence operational changes.

• Internal Collaboration: Serve as the voice of the member in internal discussions, collaborating with Care, Marketing, and Engineering teams to ensure a consistent, "wow" experience.

• Documentation: Track and document all member and partner interactions in Intercom or other relevant systems.

🎯Qualifications to Apply

Ezra seeks a highly empathetic, organized, and resilient professional ready to represent the brand and influence positive outcomes in challenging, high-touch scenarios.

• Experience & Education:

  • 1–3 years of customer-facing experience in operations, member experience, customer support, or high-touch support roles.

  • Possesses a Bachelor’s degree or above.

• Interpersonal Skills:

  • Natural empathy and emotional intelligence with a demonstrated ability to de-escalate conflicts and create positive experiences.

  • Exceptional communication and interpersonal skills with the ability to connect with diverse personalities and backgrounds.

  • Comfort with being the "face" of the brand and representing Ezra's values in every member interaction.

• Operational & Problem-Solving Skills:

  • Strong organizational skills and ability to manage multiple priorities.

  • Strong problem-solving skills, detail-oriented, and resourceful.

  • Proven track record of building relationships and influencing positive outcomes in challenging situations.

• Mindset:

  • Proactive, self-motivated, and thrives in ambiguous, fast-paced environments.

  • Proven track record of grit (resilience, passion, and self-motivated).

  • Familiarity with a medical or health-related environment is a bonus.

🎁Employee Benefits & Perks

(Benefits for this role are inferred from the company's nature as a venture-backed, remote-first health tech startup, consistent with the previous Function Health response.)

• Health & Wellness: Comprehensive Medical, Dental, and Vision coverage.

  • Includes complimentary access to the Function Health platform and discounted testing services for employees.

• Financial & Equity: Competitive salary plus a grant of stock options/equity in the company.

  • Access to a 401(k) retirement plan (standard for U.S. employers).

• Time Off & Flexibility: Flexible/Unlimited Paid Time Off (PTO) policy.

• Remote Support: Stipends for home office setup and ongoing support for remote work expenses.

• Development: Support for professional development and continuous learning within the rapidly evolving health tech and AI space.

The expected pay range for this role is $41,000-$61,000 per year according to Glassdoor.

Care Advisor at Function & Ezra

Function Health and its newly acquired subsidiary, Ezra, form the most comprehensive platform for proactive and preventive health. The unified company is venture-backed by Andreessen Horowitz (a16z) and was recognized as one of Fast Company’s Most Innovative Companies of 2024.

• Ezra's Mission: To detect cancer early for everyone in the world using accessible, AI-enhanced MRI screening (covering 13 organs).

• Product: Offers a direct-to-consumer MRI-based cancer screening service where members receive a comprehensive report within 7-10 days.

• Overall Goal: To empower people to be proactive with their health decisions and live 100 healthy years.

• Culture & Location: A fully remote organization with a mission-driven, fast-paced team that thrives on empathy, accountability, and curiosity.

• Location: Remote, United States (Full-Time).

📝 Key Responsibilities

The Ezra Care Advisor is the operational backbone, ensuring a seamless member experience through efficient execution of complex, multi-step workflows. This is primarily a backend operations role with customer-facing components.

• Operational Execution: Execute and manage all backend operational tasks required to move members efficiently through the Ezra process.

• Site and Data Coordination: Partner with imaging sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly.

• Process Management: Thoroughly understand and apply Ezra's standard operating procedures and document best practices for consistent execution across the team.

• Member Support & Liaison: Serve as the main point of contact for members facing difficulties and proactively contact members to secure any missing medical information.

• Issue Resolution: Act as the liaison for any site issues that arise, facilitating quick and effective resolution.

• Collaboration: Work closely with the Clinical team to ensure seamless handoffs and information flow.

• Improvement & Product Input: Continuously seek ways to eliminate manual tasks and improve operational efficiency. Contribute to product development by reporting issues and identifying opportunities for improvements encountered during daily operations.

🎯 Qualifications to Apply

Ezra seeks a detail-oriented, analytical troubleshooter with strong organizational and process management skills.

• Experience & Education:

  • 1–5 years in a customer service and operations role.

  • Possesses a Bachelor’s or Higher degree.

• Operational Excellence: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately.

• Service & Interpersonal Skills:

  • Exceptional Interpersonal Skills and highly empathetic, able to understand and respond to customer needs.

  • Excellent customer service and communication skills, with a proven ability to build and maintain strong customer relationships.

• Problem-Solving & Organization:

  • Analytical mindset with demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements.

  • Resourceful and proactive in addressing operational challenges.

  • Detail-oriented with excellent organizational and time-management abilities, allowing effective multitasking.

• Technical Proficiency: Comfortable with technology, a quick learner, and able to identify technical issues and contribute to product development discussions.

• Healthcare Background: Familiarity with a medical environment is a plus.

🎁 Employee Benefits & Perks

Ezra offers a competitive package that supports professional growth and work-life balance within a high-growth remote environment.

• Financial & Equity: Base compensation range of $65,000 – $95,000 per year.

  • Stock options in a venture-backed, high-growth company.

• Health Coverage: Comprehensive health, dental, and vision plans for you and your family.

• Time Off & Flexibility: Competitive vacation policy and a flexible work environment.

• Culture & Development: A culture that emphasizes continuous learning and personal growth.

  • Access to team off-sites and wellness initiatives.

The listed pay range for this role is $65,000-$95,000 per year.

Member Service Guide at Devoted Health

Devoted Health is an all-in-one healthcare company that combines compassion, health insurance (Medicare Advantage), clinical care, service, and technology.

• Mission: To dramatically improve the health and well-being of older Americans by caring for every person like family.

• Role: The Member Service Guide is the primary point of support for members, embodying the mission of high-quality connection, trust, and genuine care.

• Location: Remote, USA (Full-Time, Call Center Environment).

• Call Center Hours (May vary by season/role): Generally, 8 am to 8 pm ET, with extended hours during the Annual Enrollment Period (October 1 - March 31), often operating 7 days a week.

📝 Key Responsibilities

The Member Service Guide acts as a trusted advisor, translating complex healthcare information and navigating the system for members across multiple communication channels.

• Member Engagement: Serve as the primary support for members across inbound calls, outbound outreach, and digital platforms (chat, secure messaging, email, video).

• Benefit Guidance: Translate complex benefits and healthcare information (especially Medicare Advantage) into simple, clear terms, helping members understand their health plan benefits and optimize their usage.

• Navigation & Coordination: Help members navigate the healthcare system, coordinate care, support medication needs, and assist in finding aligned physicians or specialists.

• Clinical Handoff: Listen for opportunities to improve a member's health and identify instances when higher levels of support through clinical partners (doctors and nurses) is needed for seamless handoffs.

• Compliance: Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service.

• Multi-tasking: Master multi-tasking skills—listening, talking, and accurately documenting information about member needs in the system (CRM) simultaneously.

• Adaptability: Flex between inbound service, proactive outbound engagement, and digital outreach as business priorities evolve.

🎯 Required Qualifications

Devoted Health seeks caring, resilient, and adaptable individuals with a passion for service, especially those with call center experience in a regulated environment.

• Experience: Minimum of 1 year of experience in a call center environment.

• Interpersonal Skills:

  • Passion for serving others and improving the healthcare experience.

  • Proven ability to build rapport, trust, and strong relationships with members.

  • Ability to break down and articulate complex information in simple terms.

  • Exceptional interpersonal and communication skills.

• Mindset & Environment:

  • Adaptability and resilience to succeed in a fast-changing, dynamic environment.

  • Enjoys learning and applying new skills, processes, and feedback in real-time.

  • Comfort working in a dynamic startup environment.

• Technical Skills: The ability to comfortably multi-task (listening, talking, and typing simultaneously).

🎁 Employee Benefits & Perks

Devoted Health offers a comprehensive benefits package with a focus on both financial and personal well-being.

• Compensation & Incentives: Competitive hourly pay ($19–$24/hr) with opportunities for bonuses and incentives.

• Equity: Stock options for all employees.

• Health & Wellness: Employer-sponsored health, dental, and vision plans (with low or no premium).

• Time Off: Generous paid time off and a Parental leave program.

• Remote Support: $100 monthly mobile or internet stipend.

• Retirement: 401K program.

• Training: Paid training and continuous coaching to support growth.

Digital Client Success Associate at Maven

Maven Clinic is the world's largest virtual clinic for women's and family health, offering award-winning digital programs across the full family health journey (fertility, maternity, parenting, menopause).

• Mission: To make healthcare work for all of us by providing clinical, emotional, and financial support in one platform.

• Impact: Trusted by over 2,000 employers and health plans to improve clinical outcomes, reduce costs, and ensure equity in benefits programs.

• Recognition: Recipient of numerous awards, including TIME 100 Most Influential Companies and CNBC Disruptor 50 List (2022, 2023, 2024).

• Location: Remote (US) or New York, New York, United States.

📝 Key Responsibilities

The Digital Client Success Associate is a high-visibility, detail-oriented role focused on supporting Maven’s rapidly growing Small and Medium-sized Business (SMB) client segment through scalable, pooled, and content-driven support.

• Account Management: Serve as a member of the account team, managing the book of SMB clients through a pooled support inbox.

• Content Creation: Develop 1:many content (templates, documentation, playbooks) that can be leveraged by all customer segments to enhance client experience and drive internal efficiency.

• Process Management: Standardize and maintain CS team playbooks and documentation; utilize the Salesforce Cases system for triage, communication, and resolution workflows.

• Cross-Functional Coordination: Own the day-to-day coordination of client activities, including reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables.

• Client Advocacy: Actively listen to clients’ concerns and diagnose service needs while facilitating timely problem resolution; follow escalation protocols correctly.

• Data and Reporting: Support biannual client reporting meetings upon request; analyze data and outcomes to help inform engagement strategies and measure program effectiveness.

🎯 Qualifications to Apply

Maven seeks a high-energy, detail-oriented professional with a strong background in client-facing roles, process creation, and a passion for healthcare.

• Experience: 2-4 years of experience in customer or client success, account management, customer/digital marketing, project management, and/or operations.

• Skills:

  • Strong interpersonal and communication skills (verbal, written, and presentation) with the ability to communicate clearly, persuade, and influence stakeholders.

  • Ability to craft thoughtful and persuasive client-facing content in multiple formats.

  • Strong project management and organizational skills and the ability to influence without authority.

• Mindset: Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment.

• Process Focus: Proven ability to identify issues and trends and bring them to cross-functional teams for process improvement.

  • Experience creating scalable and repeatable processes used by internal and external stakeholders.

• Technical Comfort: Experience using tools like Salesforce, Looker (or other data visualization tools), Gainsight (or other CS platforms), HubSpot, Matik, or Optimizely.

• Passion: Passion for healthcare, telehealth, and/or startups.

🎁 Employee Benefits & Perks

Maven offers a robust, award-winning benefits package that supports professional growth and family well-being.

• Compensation & Equity: Competitive base salary with stock options included.

• Health & Wellness: Comprehensive and generous Medical, Dental, and Vision coverage.

• Time Off & Flexibility: Flexible Time Off policy and paid holidays.

• Family Support: Generous Paid Parental Leave and access to Maven’s own clinical services and professional resources.

• Development: Focus on continuous learning and professional growth, contributing to an award-winning culture.