12/1/25 WFH Jobs: No Degree Remote Customer Service Jobs Hiring Now

Healthcare Customer Service Expert at Care Centrix

CareCentrix is a health-tech company that coordinates post-acute and home-based care for patients transitioning from the hospital back home. They partner with health plans to manage services like home nursing, durable medical equipment (DME), and home infusion.

The Customer Solutions Expert I (also often titled Healthcare Customer Service Expert - Phone Intake) is the front line of this mission. This role involves serving as the initial point of contact for both patients requesting services and providers seeking authorization to render care.

Work-From-Anywhere Policy & Schedule:

• Location: 100% Remote (US National). You will work from home in a high-volume call center environment.

• Schedule: Full-Time, typically an 8-hour shift, Monday–Friday (e.g., 11:30 AM to 8:00 PM EST, specific shift assigned after training).

• Compensation: Starting pay is typically $16.50 - $17.50 per hour, plus the opportunity for a monthly incentive bonus.

• Training: Requires a multi-week period (e.g., 5 weeks) of formal training and "nesting" (live environment with extra support), generally Monday–Friday, standard business hours (e.g., 9:00 AM to 5:30 PM EST).

Key Responsibilities: This is a demanding, high-volume role focused on compassionate customer assistance and accurate data processing:

• High-Volume Call Handling: Manage approximately 60–65 inbound calls daily from providers, referral sources, and patients.

• Service Initiation: Process New Service Requests for items such as wheelchairs, wound care, and diabetic supplies.

• Verification: Collect clinical and demographic information and verify eligibility and benefits by contacting health plans/payers.

• Documentation & Compliance: Accurately document all communications, decisions, and outcomes into a computer database while adhering strictly to HIPAA/PHI regulations.

• Technical Proficiency: Efficiently utilize a dual monitor setup and navigate multiple applications simultaneously.

Required Qualifications & Perks:

• Experience: Minimum 2 years of customer service experience in a call center environment is required, along with 1 year of experience in a healthcare setting with medical terminology.

• Skills: High School Diploma or GED; ability to type at least 30 WPM while actively listening; and proficiency with Microsoft Office (Word, Excel, Outlook).

• Assessment: Applicants must achieve a passing score on the SHL Customer Service Phone Simulation Assessment to proceed in the interview process.

• Benefits: Full range of benefits including Medical, Dental, and Vision, a 401(k) with company match, HSA employer contributions, Paid Parental Leave, and generous Paid Time Off (PTO).

The listed pay range for this role is $16.50-$17.50 per hour.

Customer Experience Specialit at Spot & Tango

Spot & Tango is shaking up the pet food industry by delivering personalized, freshly prepared, human-grade meals—including their popular UnKibble—directly to customers' doors. We are a VC-backed brand with a clear, ambitious mission: to make every dog in the country healthier, and every pet parent happier. If you believe great customer service is key to growth and you love dogs as much as we do, we want you to join our team!

Overview: The Customer Experience Specialist Role

This is a key, 100% Remote position within our Customer Experience (CX) team. As a CX Specialist, you will be the primary point of contact, acting as the eyes and ears of the brand. You will be responsible for creating personalized, effortless customer interactions, ultimately driving both retention and company success. This is an exciting opportunity to help shape the future of our CX strategy and make a significant impact on our company’s growth.

Responsibilities

In this role, you will be a multi-channel champion for our customers, ensuring a seamless experience across the entire customer lifecycle. Your core responsibilities will include:

• Delivering Personalized Interactions: You will be on the front lines, responding to both inbound and outbound contacts via phone, SMS, email, and live chat, providing timely, attentive, and authentic support.

• Problem-Solving & De-escalation: Handling sensitive and complex customer issues, you will demonstrate strong problem-solving skills to de-escalate situations and transform unhappy customers into satisfied, loyal advocates.

• Product Expertise: You will rapidly become an expert in all Spot & Tango products, services, and internal systems to provide efficient and effective support and advice.

• Driving Growth: Piloting new efforts focused on increasing sales and improving customer retention metrics.

• Voice of the Customer: Sharing insights gathered from customer interactions with CX Managers and cross-functional leaders, actively advocating for changes to improve service and streamline processes.

Qualifications

To thrive in this fast-paced environment and successfully balance multiple priorities, we are looking for candidates who possess:

• Experience: A minimum of 1 year of experience in a contact center, call center, or a related customer-facing role.

• Industry Knowledge (A Plus): Prior experience working with D2C (Direct-to-Consumer) subscription businesses or in the pet industry is highly valued.

• Communication Skills: Excellent written and verbal communication, and a high level of comfort engaging with customers over the phone.

• Mindset: A knack for building rapport quickly, a strong problem-solving ability, and the resilience and positive attitude required for a customer-facing role.

• Work Environment: The ability to work from a quiet space suitable for confidential conversations. Weekend staffing may be required.

• Dog Lover: Believing in customer service as a brand differentiator is essential, and being a dog lover is a definite plus!

The listed pay range for this role is $39,000-$67,000 per year according to Glassdoor.

Partnership Support Specialist I at Grow Therapy

Grow Therapy is a three-sided marketplace and technology-powered mental health company on a mission to be the trusted partner for therapists growing their practice and for patients accessing high-quality care. Following a mass increase in depression and anxiety, the need for accessibility is more important than ever, and Grow Therapy is working to make mental healthcare a reality for all.

Overview: The Specialist I, Partnership Support Role

Grow Therapy is looking for a Specialist I, Partnership Support to join their Payor Partnership Support Team. This role focuses on providing a best-in-class experience to their Payor Partner Clinicians (therapists) and Clients (patients). It is an integral, full-time position within the Customer Operations department.

• Employment Type: Full-Time, Non-Exempt

• Required Shift: Monday-Friday, 12:00 PM - 9:00 PM EST

Responsibilities

As a Specialist I, Partnership Support, you will be the front-line support, handling a high volume of complex inquiries related to healthcare and billing. Your responsibilities will include:

• Multi-Channel Support: Answering live calls, chats, and emails from both clinicians and clients.

• Issue Resolution: Collaborating with other teams within Customer Operations, as well as the RCM (Revenue Cycle Management) and Engineering teams, to resolve roadblocks, bugs, and complex billing issues.

• Performance & Feedback: Meeting with your manager to discuss quality assurance (QA), receiving feedback, and constantly improving communication effectiveness.

Qualifications

The ideal candidate for this role is empathetic, detail-oriented, and thrives in a fast-paced contact center environment.

• Experience: At least 2 years of experience in customer support (healthcare billing is a plus).

• Channel Experience: At least 1 year of experience assisting customers over the phone, via live chat, and through email.

• Industry Knowledge: Experience with and knowledge of health insurance and billing is required.

• Soft Skills: You must be naturally empathetic, consultative, able to multitask, and easily adapt to an ever-changing environment.

• Technical Skills: You should have a very high attention to detail, an intermediate level of technical understanding, and experience working with large databases and multiple tools simultaneously.

• Environment: Must desire to work in a contact center environment and stay calm under intense interactions.

The Perks: Benefits & Growth

Grow Therapy provides a comprehensive package of benefits designed to support employee well-being, financial health, and professional growth:

• Health & Wellness: Comprehensive medical, dental, and vision insurance; life and disability coverage; and no-cost access to therapy through the Grow platform.

• Time Off: Flexible PTO, 12 paid holidays, and a full winter break week.

• Financial & Growth: 401(k) program, equity opportunities, and annual stipends for professional and personal growth.

• Work/Life Balance: Weekly flexible hours for self-care ("Mental Health Mornings/Afternoons") and memberships to leading wellness apps.

• Stipends: Stipends for home office setup and ongoing funds for meals.

• Travel: Expectation to travel 2–3 times per year for company and department offsites.

The listed pay for this role is $24.04 per hour.