12/17/25 WFH Jobs: Fintech & Digital Health Jobs Hiring up to $48/hr!

Support Team Associate at Wealth.com

Wealth.com is an industry-leading estate planning platform that leverages AI-powered solutions to help financial advisors, benefits departments, and individuals manage and revolutionize the estate planning process.

• Mission: To make estate planning efficient, insightful, and accessible through next-gen technology and AI.

• Culture: A high-growth, fast-paced startup environment that values innovation, "compassionate honesty," and a collaborative spirit.

• Location: Remote, United States (Full-Time).

📝 Key Responsibilities

The Support Team Associate serves as the frontline expert, helping educate and support customers and their clients as they navigate the estate planning platform.

• Omnichannel Support: Respond to individual client support issues via phone, email, and live chat with empathy and patience.

• Ticket Resolution: Diagnose, resolve, and escalate client support tickets using a variety of tools (e.g., Intercom, Salesforce, ChurnZero).

• AI System Improvement: Actively contribute to training and improving the platform's AI support systems by analyzing inquiries and providing feedback on chatbot responses.

• Documentation: Assist in creating and maintaining the Knowledge Base and FAQ documentation to help users find answers quickly.

• Escalation Management: Coordinate with Success and Growth teams to handle critical resource needs and follow issues through to full resolution.

• Issue Investigation: Take initiative to manage and communicate issues outside of documented occurrences to improve the overall product experience.

🎯 Qualifications to Apply

Wealth.com is looking for an "entrepreneur at heart" who is customer-obsessed and technically savvy.

• Experience: Previous experience in a customer service role (retail, phone support, live chat, or email) where you have demonstrated the ability to build rapport.

• Education: Bachelor’s Degree or an equivalent number of years of professional experience.

• Communication: Exceptional written and verbal communication skills with the ability to explain complex technical concepts to users with varying expertise.

• Soft Skills: Strong organizational skills, high attention to detail, and the ability to maintain a friendly, thoughtful atmosphere even during escalated issues.

• Mindset: A growth mindset and the ability to adapt to evolving business priorities in a flexible startup environment.

• Technical Aptitude: Comfort learning new technologies and utilizing CRM/Support tools.

🎁 Employee Benefits & Perks

Wealth.com provides a comprehensive "Total Rewards" package designed to support both professional growth and personal well-being.

• Financial & Equity: Competitive base salary plus company equity managed through Carta.

• Retirement: 401(k) with Match and 100% vesting immediately upon hire.

• Health & Wellness: Full Medical, Dental, and Vision coverage for you and your family.

• Time Off: Unlimited/Flexible PTO policy where taking time off to recharge is actively encouraged, plus paid holidays (including your birthday).

• Family Support: Paid Parental Leave.

• Remote Culture: Fully remote work environment with the opportunity to meet the team in person several times a year.

• Unique Perk: Free estate planning for life!

The listed pay for this role is $60,000-$70,000 per year.

Customer Support Specialist at Abridge

Abridge is a high-growth Generative AI company focused on the healthcare sector. They use advanced speech-to-text and language modeling to automatically summarize medical conversations, helping doctors reduce administrative burnout.

• Mission: To bring context and understanding to every medical conversation, allowing clinicians to focus on patients instead of paperwork.

• Product: An AI-powered application that "listens" to patient-clinician visits and generates high-quality clinical notes that sync directly with Electronic Health Records (EHRs).

• Culture: A bridge between cutting-edge AI research and real-world clinical application. They value empathy, technical precision, and a "user-first" mentality.

• Location: Remote, United States.

📝 Key Responsibilities

The Customer Support Associate is the primary advocate for clinicians, ensuring they can use Abridge’s AI tools seamlessly within their busy workflows.

• Technical Troubleshooting: Provide frontline support for doctors and medical staff across mobile (iOS/Android), web, and EHR-integrated platforms.

• Multi-Channel Communication: Manage and resolve support requests via chat (Intercom/Zendesk), email, and phone with a high degree of empathy and urgency.

• Product Expertise: Act as a subject matter expert on Abridge features, guiding users through setup, recording, and note-generation processes.

• Internal Liaison: Identify, document, and escalate technical bugs or feature requests to the Product and Engineering teams.

• Educational Content: Help build and maintain the Help Center, creating articles and guides that empower users to self-serve.

• User Feedback: Synthesize user pain points into actionable insights to help the company prioritize the product roadmap.

🎯 Qualifications to Apply

Abridge looks for tech-savvy support professionals who can communicate effectively with high-level medical professionals.

• Experience: 1–3+ years in a customer support or "customer success" role, ideally within a SaaS or technology startup.

• Technical Aptitude: Strong ability to troubleshoot software issues across different operating systems (iOS/Android/Web); familiarity with support tools like Zendesk, Intercom, or Jira.

• Communication Skills: Exceptional written and verbal skills, with the ability to translate technical jargon into simple, supportive language for busy clinicians.

• Resilience & Empathy: Ability to remain calm and helpful when dealing with stressed medical providers in high-pressure environments.

• Healthcare Interest: A passion for healthcare technology; experience working with doctors, nurses, or EHR systems (like Epic or Cerner) is a significant advantage.

• Schedule Flexibility: Willingness to participate in a rotation that may include occasional weekend or evening coverage to support clinicians across different time zones.

🎁 Employee Benefits & Perks

Abridge offers a "startup-plus" benefits package that emphasizes long-term growth and employee well-being.

• Financial & Ownership: Competitive base salary and meaningful stock options/equity in a rapidly growing AI company.

• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance (often with high employer-paid premiums).

• Time Off: Flexible/Unlimited PTO and paid company holidays.

• Remote Support: Home office stipend to ensure you have a comfortable and productive workspace.

• Retirement: 401(k) plan.

• Personal Growth: Opportunities to work alongside world-class AI researchers and help define the future of clinical documentation.

The listed pay for this role is $41-$48 per hour.

Customer Support Specialist at Mudflap

Mudflap is a fast-growing fintech marketplace serving the $800B trucking industry. They help independent truckers save thousands on fuel—their biggest expense—while connecting fuel stops with new customers.

• Mission: To support the "backbone of America" (independent truckers) by leveling the playing field for small fleets and owner-operators.

• Backing: Named to the Forbes Fintech 50; backed by top-tier investors like Matrix Partners and NFX; led by a team from Uber, DoorDash, and Google.

• Culture: High-energy, mission-driven, and "customer-obsessed." They view support as one of the most vital roles in the company.

• Location: Remote (USA).

📅 Available Shifts (EST)

Mudflap offers several shift structures to ensure 24/7/365 coverage:

• Option A: Saturday – Tuesday, 10 AM – 8 PM (4x10 shift).

• Option B: Friday – Monday, 8 AM – 6 PM (4x10 shift).

• Option C: Monday – Friday, 7 AM – 3 PM.

📝 Key Responsibilities

Success in this role means balancing a high volume of calls with high-quality, empathetic problem-solving.

• High-Volume Engagement: Manage a high-call environment while maintaining a warm, professional, and clear phone presence.

• Real-Time Troubleshooting: Think fast to solve problems on the fly, keeping customers reassured throughout the process.

• Tool Management: Navigate seamlessly between Zendesk, Slack, and internal systems.

• Advocacy: Use emotional intelligence to read between the lines of customer needs and provide creative solutions that drive growth.

• Growth Mindset: Actively participate in feedback loops and individualized coaching to sharpen your career skills.

🎯 Qualifications to Apply

Mudflap is looking for "hands-on" teammates who thrive in the fast-paced nature of a tech startup.

• Experience: 2+ years in a remote customer support role (fintech or tech startup environments are a major plus).

• Technical Skills: Proficiency with Zendesk or similar ticketing platforms.

• Language Skills: Fluency in both English and Spanish is strongly preferred.

• Communication: Exceptional verbal and written skills with a "customer-first" mindset.

• Soft Skills: High sense of urgency, strong multitasking abilities, and a collaborative, team-oriented approach.

• Ownership: A desire to act like an owner, sweat the details, and push past roadblocks.

🎁 Perks and Benefits

Mudflap provides the tools and support needed for a long-term career path.

• Equity: Get a "piece of the pie" with stock options in a high-growth startup.

• Financial: 401(k) matching and competitive hourly pay.

• Health: Multiple health benefit options to choose from.

• Equipment & Training: They ship you the equipment you need and provide a comprehensive 3-week training program.

• Company Culture: Annual company offsite event called "Mudfest!"

• Career Support: Explicit focus on and support for major career growth within the company.

The listed pay for this role is $23-$25 per hour.