1/2/26 WFH Jobs: Part-time, Full-time & Contract Roles up to $30/hr

Customer Support Incident Responder

Mercury is a fintech company building a comprehensive finance stack for startups. This unique role sits at the intersection of customer support, engineering, and crisis management, requiring a "calm-under-pressure" leader to navigate critical system failures and complex financial incidents.

Key Responsibilities

• Incident Detection & Triage: Monitor alerts and triage reports to identify emerging issues. Partner with engineering to confirm incidents and determine severity.

• Incident Leadership (DRI): Act as the Directly Responsible Individual (DRI) for Customer Support during high-severity events. Facilitate alignment between engineering, legal, and marketing.

• Crisis Communication: Draft and publish internal and external communications. Translate technical updates into plain-language messages for customers and support agents.

• Customer Advocacy: Represent the voice of the customer in incident command meetings. Communicate directly with impacted customers to take ownership of their resolution.

• Operational Readiness: Ensure status pages, internal documentation, and Zendesk macros are updated in real-time during an incident.

• Continuous Improvement: Partner with the Incident Response Manager to conduct retrospectives, analyze patterns, and recommend tooling or process improvements.

Required Qualifications

• Experience: 4+ years in a Customer Support or comparable customer-facing role.

• Systems Knowledge: Experience with CRM systems (Salesforce or similar) is required; familiarity with Zendesk is preferred.

• Communication Skills: Phenomenal written and verbal communicator who can convey precision and warmth to both technical stakeholders and frustrated customers.

• Soft Skills: Ability to remain calm under pressure and decisive in ambiguous situations; bold enough to be the sole voice representing the customer in a room of engineers or executives.

• Operational Mindset: Data-informed approach to identifying root causes; bias for action and end-to-end ownership.

• Product Depth: A commitment to becoming a product expert in the "convoluted" U.S. financial system.

Nice to Have

• SQL experience for data-informed root cause analysis.

The listed pay range for this role is geographic specific and ranges from $87,700-$109,600 per year.

Patient Enrollment Specialist (1099 Contractor) at Recora

Recora is a mission-driven health-tech company focused on redefining the future of heart health through virtual cardiac recovery programs. This role is a key driver for patient growth, focusing on educating and enrolling individuals into their specialized rehabilitation services.

Key Responsibilities

As a pivotal member of the Enrollment Operations team, you will act as the first point of contact for patients and their families.

• Outbound/Inbound Enrollment: Initiate high-volume outbound calls and promptly respond to inbound inquiries to sign patients up for the program.

• Patient Education: Clearly explain the benefits and features of Recora’s cardiac rehab program, using high EQ to navigate sensitive health discussions.

• Objection Handling: Confidently address patient concerns and handle objections to drive successful sign-ups.

• Technical Support: Assist patients in navigating the program app or website and troubleshoot low-level technical issues.

• Clinical Triage: Assess patient eligibility based on provided documentation and clinical updates.

• Data Management: Record accurate call notes, insurance information, and provider details in the CRM.

• Productivity: Achieve weekly enrollment targets and maintain timely follow-up responses.

Required Qualifications

Recora is looking for "innovators at heart" who are comfortable in a fast-paced, sales-oriented startup environment.

• Experience: Prior experience engaging with customers or patients in a sales or enrollment capacity is essential.

• Competencies: Proven ability to thrive in a quota-driven environment; strong objection-handling skills are critical for success.

• Communication: Excellent verbal skills with a high degree of empathy (EQ) for navigating challenging patient situations.

• Technical Literacy: Comfortable leveraging technology in a professional setting, including CRM tools and communication platforms like Slack.

• Mindset: Passionate about improving clinical outcomes through technology; a self-motivated "self-starter."

• Requirements: Ability to pass a background check and strictly adhere to HIPAA confidentiality guidelines.

Preferred Qualifications

• Prior experience in a healthcare setting or medical billing.

• Experience working in a remote/WFH environment.

The listed pay range for this contract role is $20-$22 per hour plus $200/week bonus with meeting productivity standards.

Patient Growth Specialist (1099 Contractor) at Recora

Recora is a health-tech company redesigning heart health through virtual cardiac rehabilitation. This role is a higher-tier, conversion-focused growth position aimed at aggressively expanding the patient base through cold calling and persuasive enrollment strategies.

Key Responsibilities

This role is highly metrics-driven and requires a more aggressive, sales-oriented approach than standard enrollment roles.

• Cold Calling: Make high-volume outbound cold calls to prospective patients to introduce the virtual cardiac rehab program.

• Conversion & Enrollment: Lead clear, empathetic, and persuasive conversations to drive patients to take action and enroll.

• Objection Handling: Confidently navigate and overcome objections to maximize conversion rates.

• Technical Onboarding: Assist patients with mobile app downloads, account creation, and resolving basic technical setup issues.

• Patient Retention: Perform initial reminder outreach to confirm appointments and actively reduce no-show rates.

• Documentation: Accurately track call outcomes, patient status, and follow-up steps within internal systems.

• Collaboration: Partner with Clinical and Enrollment Ops teams to ensure a smooth handoff for newly enrolled patients.

Required Qualifications

Recora is looking for candidates with a strong sales background who are comfortable in a "hunter" style outreach environment.

• Education: Bachelor's degree required.

• Experience: Proven experience in cold calling, outbound sales, or high-volume call environments.

• Communication: Exceptional verbal communication skills with the ability to build trust quickly over the phone.

• Resilience: Comfort handling objections and motivating skeptical or hesitant individuals to take action.

• Technical Skills: Strong technical aptitude; comfortable helping older adults navigate mobile apps and troubleshooting basic tech issues.

• Environment: Performance-driven mindset for a metrics-heavy, fast-paced setting; requires a quiet, professional home workspace and reliable internet.

Preferred Experience

• Background in Healthcare, digital health, or patient engagement.

• Previous roles in Business Development (BDR/SDR) or inside sales.

• Familiarity with CRMs, power dialers, or patient management systems.

The listed pay range for this contract role is $30 per hour.

Live Chat Support Agent (1099 Contractor) at Recora

Recora continues its mission to transform cardiovascular health through telemedicine. Unlike the previous growth-focused roles, this position is centered on high-quality, real-time digital communication, serving as the first point of contact for individuals inquiring about heart health programs via chat.

Key Responsibilities

This role prioritizes written communication and operational coordination within the enrollment and product teams.

• Digital Engagement: Respond to live chats from potential patients with professionalism, warmth, and clarity.

• Program Education: Answer questions regarding basic concepts and offerings of Recora's heart health programs.

• Triage & Monitoring: Monitor missed calls and messages, triaging and escalating them to the appropriate departments.

• Internal Coordination: Work with team members to ensure patients receive timely callbacks and follow-ups.

• Record Keeping: Maintain accurate logs of all digital interactions in the company CRM.

• Communication: Use platforms like Slack to communicate efficiently with the internal team and keep workflows running smoothly.

Required Qualifications

Recora is looking for a "tech-savvy" and compassionate communicator who can simplify complex health topics.

• Experience: Prior customer service experience, ideally in a healthcare, wellness, or mission-driven setting.

• Communication: Excellent written communication skills; ability to explain health-related topics in a simple, empathetic way.

• Technical Literacy: Comfortable using or learning CRMs, Slack, and chat support tools.

• Mindset: Self-motivated and proactive (self-starter); excited about growing into an integral role within a scaling company.

• Compliance: Ability to pass a background check and strictly adhere to HIPAA and company confidentiality guidelines.

Nice to Have

• Prior experience specifically as a live support/chat agent.

• Experience with healthcare CRMs.

The listed pay range for this contract role is $18-$20 per hour.

Insurance Verification Specialist at Recora

Recora is continuing its mission in virtual cardiac and pulmonary recovery. This specialized role is focused on the administrative and financial side of patient care, ensuring that insurance coverage is verified and authorizations are secured before treatment begins.

Key Responsibilities

This role requires a high level of accuracy and persistence when dealing with insurance carriers and medical codes.

• Benefit Verification: Review patient insurance policies to determine benefit coverage, co-pays, and deductibles in advance of treatment.

• Prior Authorizations: Call insurance companies and submit necessary documentation to secure authorizations for procedures.

• Data Validation: Research and correct invalid patient demographic or policy information to prevent billing errors.

• Patient Communication: Professionally explain co-pays, benefits, and coverage limits to patients.

• Provider Relations: Notify providers regarding authorization statuses, denials, and the appeals process.

• Billing Support: Assist the billing department in resolving rejected or denied claims.

• Documentation: Accurately log all actions taken on patient accounts within internal systems.

Required Qualifications

Recora is looking for an analytical problem solver with deep experience in the medical billing cycle.

• Experience: 2–4 years of experience in insurance verification, medical billing, and prior authorizations.

• Coding Knowledge: Demonstrated knowledge of CPT and ICD-10 codes.

• Analytical Skills: Rigorous analytical thinker with the ability to research issues and resolve claim discrepancies.

• Communication: Strong written and verbal skills; ability to handle time-sensitive paperwork and phone calls professionally.

• Technical Skills: Excellent computer and multi-tasking skills; ability to work well under pressure.

• Compliance: Must pass a background check and strictly adhere to HIPAA confidentiality guidelines.

The listed pay range for this contract role is $19-$20 per hour.