12/28/25 WFH Jobs: 4 Support Based Roles Paying $20-$60/hr!

Customer Support Specialist at 8am

8am (formerly AffiniPay) is a fintech leader providing payment and practice management software for professional services like law and accounting firms. In this role, you will be a key member of the support team, ensuring that users of products like LawPay, MyCase, and CPACharge receive high-quality technical and product assistance.

Key Responsibilities

The role centers on maintaining a high standard of service through direct customer interaction and technical problem-solving.

• Inbound Support: Answer inbound customer support calls daily and provide product troubleshooting and support.

• Inquiry Management: Respond to incoming support inquiries via email, phone, and a ticketing system in a timely manner.

• Product Education: Educate customers on how to effectively use MyCase, LawPay, and CPACharge products.

• Technical Documentation: Document found issues and clear steps to reproduce them for internal teams.

• Issue Investigation: Investigate and resolve specific issues reported by customers to ensure product reliability.

• Continuous Learning: Stay informed and knowledgeable regarding new product releases and updates.

Required Qualifications

8am is looking for motivated problem solvers who can communicate complex issues simply and professionally.

• Education: Bachelor's degree required.

• Experience: 2+ years of experience in a customer support role.

• Communication: Excellent interpersonal and professional communication skills (written and verbal); must be a friendly and clear speaker.

• Technical Proficiency: Knowledge of Windows, PowerPoint, Word, and Excel (or similar programs); demonstrated experience leveraging AI tools to improve workflows or innovation.

• Soft Skills: Analytically minded, detail-oriented, and able to react positively to difficult or high-pressure situations.

• Ethics: Maintain a high level of professionalism, integrity, and ethics.

• Teamwork: Strong time management skills and the ability to work effectively in a team setting.

The listed pay range for this role is $20-$27 per hour

Customer Care Team Lead at Nav

Nav is a credit and financial health platform for small business owners. This leadership role is focused on managing a team of customer service specialists to deliver world-class service while driving operational improvements.

Key Responsibilities

• Team Leadership: Provide daily direction, coaching, and communication to a team of customer care specialists.

• Performance Management: Track and monitor KPIs; provide statistical feedback; write and administer performance reviews.

• Quality Assurance: Participate in quality calibration sessions; review and score customer interactions against quality standards.

• Operational Support: Assist senior leadership with staffing, training, scheduling, and reward/recognition programs.

• Development: Conduct regular 1:1s, side-by-side coaching, and team meetings; effectively administer improvement and development plans.

• Escalations: Handle escalated customer situations as they arise.

• Hiring: Participate in the selection process (interviewing) for potential new employees.

Required Qualifications

• Experience: Two years of leadership experience in a customer service or contact center setting AND five years overall experience in a contact center/customer service environment.

• Education: High School Diploma or equivalent required.

• Communication: Excellent interpersonal skills; ability to analyze/interpret documents; professional writing skills (grammar, punctuation, spelling).

• Technical: High computer literacy (Word, Excel, PowerPoint, Google Docs). Experience with contact center tools like Five9, Salesforce, NICE inContact, Zendesk, or Medallia is preferred.

• Analytical Skills: Ability to collect data, establish facts, and draw valid conclusions to solve problems.

• Organization: Strong attention to detail and ability to effectively prioritize a workload in a fast-paced environment.

• Leadership Style: Ability to lead, motivate, and gain "followership" while managing confidential information appropriately.

The listed pay range for this role is $60,000-$75,000 per year.

Temp Customer Experience Agent at Thirty Madison

Thirty Madison is a premier healthcare company focused on chronic conditions through brands like Keeps, Cove, Facet, and Nurx. This role is a 6-month contract with a potential for permanent conversion, serving as the frontline support for patients across multiple specialized healthcare service lines.

Job Details Summary

DetailInformationJob TitleAgent, CX (Temp to Perm)CompanyThirty MadisonFocusFirst point of contact for patients providing non-clinical support, troubleshooting technical issues, and coordinating logistics for prescriptions and medication delivery.LocationRemote, USEmployment TypeTemp to Perm (6-month initial contract)ScheduleFull-time; weekends included.Compensation$20.00 per hourNotePermanent conversion is based on business needs and individual performance.

Key Responsibilities

• Patient Support: Resolve questions and concerns across multiple platforms (chat, email, phone) with empathy and efficiency.

• Technical Troubleshooting: Identify and resolve technical issues related to the website, patient accounts, and internal tools.

• Compliance: Strictly adhere to HIPAA and other regulations to maintain security and confidentiality.

• Logistics Coordination: Manage logistics for prescription insurance coverage and medication delivery.

• Process Improvement: Proactively identify and escalate trends in patient feedback to drive operational improvements.

• Workflow Management: Follow established templates and guidelines to ensure consistency and quality across multiple service lines.

• Record Keeping: Maintain clear and accurate records of all patient interactions.

Required Qualifications

• Communication: Strong verbal and written communication skills with a "genuine service mindset."

• Adaptability: Comfortable learning new systems, features, and policies in a dynamic, rapidly evolving environment.

• Technical Literacy: Familiarity with technology and proficient use of a computer.

• Environment: Must have a quiet, distraction-free home office space for managing sensitive patient information.

• Internet Requirements: Reliable home internet with at least 25 Mbps download and 5 Mbps upload speeds.

• Physical Ability: Manual dexterity for 7 to 8 hours of keyboard/mouse/phone use per day.

• Authorization: Must be authorized to work in the U.S. (Company participates in E-Verify).

The listed pay range for this role is $20 per hour.

Customer Support Manager at Gradient

Gradient Comfort is a climate-tech company on a mission to decarbonize buildings, starting with high-efficiency, low-carbon heat pumps. This leadership role is designed for a Zendesk expert who can manage a support team while building scalable, automated systems to handle growth without bloating headcount.

Key Responsibilities

• Zendesk Ownership: Act as the primary administrator (configuration, triggers, automations, macros, SLAs, and roles). Use Zendesk Explore to build dashboards and track performance.

• Scalable Strategy: Develop a support strategy that uses automation and self-service to reduce ticket volume and improve resolution times as the business grows.

• Team Leadership: Manage and coach a team of support agents through regular 1:1s, performance reviews, and quality coaching.

• Quality Assurance: Define and enforce quality standards. Identify recurring customer pain points and collaborate with Product and Engineering to fix root causes.

• Advocacy: Serve as the "voice of the customer" by sharing trends and insights derived from support data with the wider company.

Required Qualifications

• Management Experience: 2+ years managing customer support agents or similar individual contributors.

• Domain Experience: 4+ years of total experience in customer support or customer operations.

• Zendesk Mastery: Deep, hands-on experience administering and optimizing Zendesk in a production environment.

• Analytical Skills: Proven ability to translate support data into operational improvements and scalable workflows.

• Communication: Excellent coaching and cross-functional collaboration skills.

Nice to Haves

• Experience in hardware or software support.

• Advanced knowledge of Zendesk Guide, Explore, and AI-driven automation.

• Background in high-growth SaaS or climate-tech environments.

The listed salary range for this role is $110,000-$130,000 per year.