12/5/25 WFH Jobs: Little Experience Ticket Support Jobs up to $48/hr

Customer Support Specialist at Abridge

Abridge is a high-growth, venture-backed technology company pioneering the use of Generative AI in healthcare. Founded in 2018, its mission is to power deeper understanding in healthcare by transforming patient-clinician conversations into actionable data.

• Pioneering Product: The platform uses proprietary, auditable AI and a "Linked Evidence" model to create real-time, structured clinical notes (like SOAP notes) and patient summaries from medical conversations.

• Core Impact: Its technology is seamlessly integrated with major Electronic Health Record (EHR) systems like Epic and is proven to significantly reduce physician documentation time, helping to combat burnout.

• Commitment: Dedicated to the responsible deployment of AI, with a focus on trust and accuracy in clinical documentation.

Key Responsibilities

The Customer Support Specialist is a foundational role responsible for ensuring a world-class experience for Abridge’s growing customer base.

• Set the standard for incredible customer experience for both enterprise healthcare systems and individual users.

• Respond to customer inquiries with exceptional care and accuracy, handling technical troubleshooting and general support requests.

• Act as a key player in scaling the customer support department to meet the demands of rapid business growth.

• Maintain rigorous tracking of customer issues and resolutions within CRM/Ticketing systems.

• Proactively contribute to an efficient, results-driven support environment in a fast-paced, high-growth startup.

Qualifications to Apply

Abridge is looking for organized, communicative, and results-driven individuals, ideally with experience in technology support or healthcare systems.

• A minimum of 2+ years of experience in a Tier 1 or Lead capacity within a Customer Service Support role.

• Exceptional spoken and written communication skills, with the ability to clearly explain technical troubleshooting steps.

• Proven ability to be extremely organized, manage multiple priorities, and thrive in a fast-paced startup environment.

• Strong comfort level with technology and familiarity with managing tickets in a CRM/Ticketing system.

• Experience with systems that require strict adherence to privacy and security protocols (experience in the Healthcare sector is a plus).

Employee Benefits & Perks

Abridge offers a comprehensive package designed to support the health, financial security, and work-life balance of its employees.

• Health Coverage: 100% employer-paid medical, dental, and vision premiums for employees (75% covered for dependents).

• Time Off: Flexible/Unlimited PTO for salaried employees, in addition to 13 paid holidays annually.

• Parental Leave: Generous 16 weeks of paid parental leave.

• Retirement: 401(k) plan with a competitive employer match (up to 3.5%).

• Equity: Company equity/stock options are offered to all full-time employees.

• Professional Development: $3,000 annual budget for coaching, courses, workshops, and conferences.

• Remote Support: Up to $1,600 reimbursement for home office setup and equipment.

• Sabbatical: Paid Sabbatical Leave (30 days) after 5 years of employment.

Customer Support Specialist at Muck Rack

Muck Rack is the leading, high-growth Public Relations Management (PRM) SaaS platform built specifically for communications and PR professionals.

• Mission: To enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media.

• Product: The platform is AI-powered and integrates media database, monitoring, and reporting into one seamless solution, streamlining the entire PR workflow.

• Culture & Location: A highly awarded, founder-controlled, fully distributed company committed to a remote-first, inclusive culture with core values of resilience, transparency, ownership, and customer devotion.

• Compensation: Offers geo-neutral compensation in the U.S., paying competitive rates regardless of geographic location.

• Required Shift: Must be willing to work the 10:00 AM – 7:00 PM EST shift.

Key Responsibilities

The Customer Support Specialist provides best-in-class, frontline support, acting as the voice of the customer for Muck Rack’s professional users.

• Provide frontline support primarily through live chat, with supplementary support via email and video as needed.

• Manage a high volume of simultaneous conversations with professionalism, accuracy, and efficiency.

• Troubleshoot product issues step-by-step, guiding customers with clear, non-intimidating explanations.

• Escalate complex technical or account issues to appropriate teams, providing clear notes and context, and following issues through to resolution.

• Act as the voice of the customer, surfacing trends, pain points, and feedback to internal teams (Product, Engineering, etc.).

• Proactively reach out to customers when errors or recurring issues are identified.

• Build and maintain expert-level product knowledge of Muck Rack, staying current on all new and existing features.

Qualifications to Apply

Muck Rack seeks an analytical, technically curious, and highly communicative specialist comfortable in a B2B SaaS environment.

• At least 1 year of experience in customer or technical support (B2B and SaaS experience preferred).

• Exceptional written and verbal communication skills, with an ability to listen, ask the right questions, and clearly explain solutions.

• Proven ability to independently troubleshoot, investigate, and resolve issues without constant supervision.

• Comfortable adapting quickly to changing priorities, customer needs, and a continuous learning environment.

• Familiarity with tools like Google Apps, Salesforce, Slack, Intercom, and GitHub (a quick learner with new tools is essential).

• Attention to detail and technical curiosity are key traits.

• Experience working in public relations or familiarity with the industry is a plus.

• Familiarity with boolean searching is a plus.

Employee Benefits & Perks

Muck Rack is committed to its fully distributed culture, providing generous and equitable benefits designed to promote work-life harmony and growth.

• Health & Wellness: Comprehensive medical, dental, and vision insurance with 100% premium coverage for individuals on select high-deductible plans.

  • Quarterly wellness stipend and free Headspace subscription.

• Remote Setup: Fully remote/distributed team with geo-neutral pay in the U.S.

  • Home office stipend, plus monthly phone and internet reimbursement (up to $100/month).

  • Co-working stipend available for all employees.

• Time Off: Generous "Off-the-Grid" PTO (4+ weeks), plus paid sick days, mental health days, and 13 paid holidays (with the option to swap holidays for personal days).

  • "No Meeting Fridays" to encourage deep focus and productivity.

• Family Support: Up to 16 weeks of fully paid parental leave for all parents.

• Financial & Retirement: 401(k) plan with an automatic 3% employer contribution (regardless of employee contribution).

  • Equity/stock options for employees (depending on the role).

• Professional Development: Unlimited access to L&D platforms (Coursera, O'Reilly) and 2 additional PTO days annually dedicated to learning and development.

The listed pay for this role is $27 per hour.

Customer Care Representative at Circle

Circle is a leading global financial technology company at the core of the emerging internet of money. The company’s mission is to create an inclusive financial future, centered around the ability to seamlessly move value digitally, globally, and nearly instantly.

• Product Focus: Operates in the Fintech, Payments, and Web3 space, enabling businesses to leverage stablecoins and digital assets for transactions and financial services.

• Culture: A remote-first organization driven by core values including High Integrity, Future Forward, and Driven by Excellence. New ideas are encouraged, and everyone is considered a stakeholder.

Key Responsibilities

The Representative, Customer Care is the front line of Circle's support operation, working with customers of all sizes to ensure they realize the full potential of the platform.

• Work directly with customers globally, providing an outstanding customer experience with every interaction.

• Resolve general inquiries and handle complex technical issues within defined service levels and timescales.

• Engage with customers via support tickets, crafting well-written, tailored communications to clearly explain resolutions.

• Partner with Customer Success, Sales, Product, and Engineering teams to diagnose and solve advanced or recurring problems.

• Serve as a trusted advisor and effectively manage multiple competing priorities to achieve results for every customer.

• Proactively identify opportunities to develop and implement solutions that help the support team and the 24/7 operation scale efficiently.

Qualifications to Apply

Circle is looking for highly motivated, caring individuals with a strong talent for clear communication and a passion for learning in the FinTech space.

• 1+ year of relevant experience in service/support roles is preferred.

• Excellent writing skills and the ability to clearly communicate complex problems.

• Strong commitment to customer experience and continuous personal skill refinement.

• Ability to manage multiple competing priorities effectively in a fast-paced environment.

• Availability to work on weekends and holidays semi-regularly to support the 24/7 global operation.

• Preferred Experience: Familiarity with financial services or payments businesses.

• Preferred Technical Skills: Experience with data analytics tools for troubleshooting and familiarity with Generative AI models (e.g., ChatGPT, Gemini) and prompt development.

Employee Benefits & Perks

Circle offers a competitive and flexible benefits package designed to support a healthy work-life balance for its remote workforce.

• Time Off & Flexibility: Unlimited vacation policy (Generous PTO), Flexible time off, Paid sick days, Floating holidays, and paid volunteer time.

• Retirement & Financial: 401(k) plan with company matching (100% match on the first 4% of base salary).

  • Company Equity (All U.S. employees can become owners).

• Remote Work Support: Home-office stipend, plus reimbursement for phone and internet bills.

  • Access to WeWork locations globally.

• Health & Family: Market-competitive suite of health, dental, and vision benefits.

  • Generous parental leave (12 weeks paid) and fertility benefits.

  • Mental health benefits and wellness programs.

• Development: Continuing education stipend, customized development tracks, and mentorship programs.