1/25/26 Job Leads: 3 WFH Roles in Software and Healthtech Hiring up to $90k/year
Remote Jobs in Claims, Technical Support, and Client Success
DAILY LEADS
1/25/20263 min read
Customer Experience Associate at Garner Health
Garner Health is a mission-driven healthcare company that uses data to help patients find the best doctors, lowering out-of-pocket costs and improving health outcomes. As a Claims Support Associate, you will be on the front lines, evaluating member claim submissions and providing compassionate guidance through the reimbursement journey.
Requirements:
Experience in a customer-facing or operations environment (ability to stay calm under pressure is a must).
High level of digital organization and process-orientation; experience with Zendesk and G Suite is preferred.
Excellent verbal and written communication skills with a focus on empathy and creative problem-solving.
Ability to work in a "distraction-free" remote environment with reliable internet.
A bachelor’s degree is preferred but not required.
Job Details:
Claim Evaluation: Review and evaluate claim submissions to determine qualification for reimbursement based on Garner’s standards.
Omnichannel Support: Deliver exceptional service via phone, chat, and email, acting as an expert guide for members navigating the claims process.
Process Improvement: Follow documented best practices while proactively suggesting improvements to workflows as you identify them.
Workload Management: Manage and organize a high volume of tasks within the Garner platform to meet goals for efficiency and quality.
Schedule Requirements: This role supports East Coast hours (8am–10pm), requiring flexibility as operational needs evolve.
Benefits:
Equity incentive plan for all employees.
Fully remote work environment.
Comprehensive health, dental, and vision insurance.
401(k) plan and flexible PTO.
The listed pay for this role is $22.00 per hour per the job description.
Customer Support Representative at AssetWatch
AssetWatch is a remote-first, rapidly growing startup providing a game-changing condition monitoring platform for the industrial manufacturing space. As an External Support Representative, you will master AssetWatch hardware and network products to resolve technical outages, ensuring global manufacturers maintain uptime through proactive communication and rapid problem-solving.
Requirements:
2+ years of technical support or equivalent experience (identifying and resolving hardware/network issues).
2+ years of customer service interaction (in-person or virtual).
Experience with high-volume ticketing systems and CRM platforms (Salesforce strongly preferred).
Proficiency with remote collaboration tools like Zoom and Slack.
A "proactive" mindset with the willingness to call customers on short notice to resolve issues before they escalate.
Job Details:
Multichannel Triage: Manage multiple incoming support streams via software, phone, email, and internal requests, ensuring response time quotas are always met.
Technical Diagnosis: Utilize a variety of software tools to accurately diagnose hardware and network outages and implement the correct long-term solutions.
Proactive Outreach: Identify potential challenges early and call customers directly to address issues before they grow in scope.
Cross-Functional Feedback: Work across departments to relay customer feedback to Product teams, helping to improve the AssetWatch mobile and hardware experience.
Relationship Building: Foster customer loyalty through fluid, timely communication and specific customer recognition initiatives.
Benefits:
Competitive compensation package including stock options.
Unlimited PTO and a flexible work schedule.
Comprehensive benefits including 401(k) matching.
Remote-first culture with the opportunity to grow into leadership roles as the team expands.
There is no clear listed salary for this role per the job description. Here is the info available on their Glassdoor page.
Digital Client Success Associate at Maven Clinic
Maven Clinic is the world’s largest virtual clinic for women and families, recognized by TIME and Fortune for its innovative end-to-end platform. As a Client Success Associate, you will support the "Direct to Employer" vertical, managing a high volume of Small and Medium Business (SMB) accounts through a pooled support model focused on implementation, reporting, and scalable client solutions.
Requirements:
2–4 years of experience in Client Success, Account Management, Project Management, or Operations.
Strong ability to identify issues/trends and translate them into process improvements.
High proficiency in Salesforce (specifically Cases for triage) and exposure to data tools like Looker or Gainsight.
Exceptional written communication skills with the ability to craft persuasive, client-facing content.
Self-motivated and adaptable; thrives in a fast-paced, high-visibility startup environment.
Job Details:
Account Triage: Serve as a core member of the SMB account team, utilizing Salesforce Cases to manage, triage, and resolve high-volume client inquiries with high accountability.
Process Standardization: Maintain and update CS team "playbooks," templates, and documentation to promote team efficiency and a standardized client experience.
Cross-Functional Coordination: Act as the central point of contact for client activities, including marketing requests, reporting deliverables, and business operations.
Data & Reporting: Support biannual client reporting meetings by analyzing program outcomes and data to measure effectiveness and inform engagement strategies.
Scalable Content: Develop "1:many" content and communication strategies that can be leveraged across all customer segments to solve common roadblocks.
Benefits:
Award-winning culture with "Best Places to Work" recognition.
100% employer-paid health insurance options.
16 weeks of 100% paid parental leave.
401(k) matching with immediate vesting and professional development stipends.
The listed pay range for this role is $72,000-$90,000 per year per the job description.
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