1/27/26 Remote Support & Ops Jobs: Dropbox, Fintech & Healthcare Up to $81,000/year!
The salary for these remote roles ranges from $50,000-$81,000 per year!
DAILY LEADS
1/27/20263 min read
Outreach Operations Associate at Pomelo Care
Pomelo Care is a virtual-first healthcare platform on a mission to improve maternal and neonatal health outcomes through personalized, high-touch care. By combining advanced data analytics with a dedicated clinical team, they provide expectant mothers and newborns with specialized support between traditional doctor visits. Their evidence-based approach aims to reduce medical complications and ensure every family has a healthy start.
Job Details:
Systems Management: Act as the primary administrator for the outreach team’s tech stack, including Salesforce, TalkDesk, and Metabase.
Data Governance: Monitor and maintain data quality to ensure the outreach team is working with accurate, high-integrity information.
Process Documentation: Create and update internal playbooks and documentation to streamline team workflows.
Administrative Support: Assist with various operational tasks that keep the "gears" of the patient outreach department turning smoothly.
Requirements:
Proven experience in a fast-paced operations environment (call center or sales ops experience is ideal).
Proficiency with CRM systems, specifically Salesforce.
Exceptional attention to detail and a passion for data organization.
Ability to prioritize multiple administrative projects simultaneously.
Benefits:
Significant equity compensation in a high-growth startup.
Unlimited vacation policy and comprehensive healthcare.
Access to the First Round Network for mentorship and professional resources.
Mission-driven work that directly impacts the lives of mothers and infants.
The listed salary range for this role according to the job description is $55,000 – $70,000 per year + equity.
Clair Care Team Lead at Clair
Clair is a mission-driven fintech company that is transforming the way America's workforce gets paid through its innovative digital banking platform. By offering free Earned Wage Access, they empower frontline workers to access their pay immediately after a shift, helping them avoid high-interest loans and financial stress. Their goal is to build a world where financial freedom and stability are accessible to everyone, regardless of their paycheck cycle.
Job Details:
Team Leadership: Manage and mentor a distributed team of customer support agents, ensuring they meet performance targets and provide high-quality service.
Player-Coach Mentality: Handle complex user escalations personally while simultaneously coaching the team on best practices.
Content Management: Own the internal and external knowledge base, ensuring all support articles and macros are up-to-date.
Cross-Functional Collaboration: Partner with the Product and Engineering teams to report bugs and suggest improvements based on user feedback.
Requirements:
3+ years of experience in a leadership role within customer support or operations (FinTech or SaaS experience preferred).
Experience managing and engaging a fully remote workforce.
Strong process-building skills with a focus on support documentation.
Proficiency with modern support tools like Zendesk or Intercom.
Benefits:
High degree of autonomy and ownership over the support function.
Stock options/equity included in the total compensation package.
Work-from-home setup allowance and full medical/dental/vision.
A remote culture that prioritizes both impact and team fun.
The listed salary range for this role according to the job description is $81,800 per year.
Product Support Representative at Dropbox
Dropbox is a global leader in cloud storage and collaboration software, dedicated to designing a more enlightened way of working for millions of users worldwide. As a pioneer of the "Virtual First" work model, they have fully embraced remote work as their primary operating mode, focusing on team autonomy and asynchronous productivity. Their suite of products is built to help people and businesses stay organized and in sync from anywhere in the world.
Job Details:
Technical Support: Deliver exceptional support for the entire Dropbox ecosystem, including products like Sync, Capture, Backup, DocSend, and Dropbox Sign.
Multichannel Engagement: Resolve customer issues via phone, email, and chat while meeting set KPI targets and maintaining high satisfaction scores.
Issue Triaging: Communicate customer-reported bugs internally and triage them to the correct engineering or product teams for resolution.
Documentation: Record recurring user issues to support product quality programs and maintain up-to-date resources for the support team.
Requirements:
0-2+ years of work experience in a technical support and customer-facing role.
Knowledge of or experience troubleshooting desktop operating systems (Microsoft Windows and macOS).
Strong analytical and critical thinking skills with the ability to explain complex technical info in simple ways.
Willingness to work some weekends and holidays depending on the needs of the customers.
Benefits:
Work for a "Virtual First" company that is a leader in remote culture.
Comprehensive medical, dental, and vision insurance.
Access to top-tier tools like Slack, Jira, Zendesk, and Zoom.
Opportunity to work with a globally recognized brand and impact millions of users.
The listed salary range for this role according to the job description is $53,700 – $81,800 per year (Based on location/Zone).
Home Based Haven
Discover remote job leads in various industries.
Contact: hello@homebasedhavenjobs.com
© 2025. All rights reserved.