12/8/25 WFH Jobs: Nonclinical Healthcare Jobs Hiring up to $60k-$84k/yr
DAILY LEADS
12/8/20257 min read
Customer Experience Representative at Solace
Solace is a Series B healthcare advocacy technology company dedicated to fixing the fundamentally broken U.S. healthcare system.
Mission: To cut through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions and get better outcomes.
Focus: Closing the health literacy gap, as 88% of U.S. adults struggle to navigate the complex system without help.
Culture: A fully remote U.S. team that is lean, mission-driven, and intense. The company has a bias toward action and demands urgency, precision, and heart.
Funding: Backed by top-tier firms including Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire.
Compensation: Hourly rate of $21/hr - $26/hr.
Key Responsibilities
The Customer Experience Representative is the primary support liaison, working via multiple channels to ensure clients and advocates receive world-class service on their healthcare journey.
Provide frontline support to patients and advocates via phone, email, and chat.
Master the Solace systems, tools, and technology to offer a great support experience.
Resolve client and advocate inquiries to their complete satisfaction, covering everything from appointment confirmations to in-depth troubleshooting.
Develop creative solutions to resolve any issues that clients and advocates encounter.
Support new clients during their first experiences with Solace.
Actively gather and track detailed feedback to work toward the constant improvement of the customer experience and the platform.
Take action based on feedback by reporting issues and sharing detailed notes with internal teams.
Build strong relationships with clients and advocates, helping them feel heard and understood.
Qualifications to Apply
Solace seeks a naturally empathetic, detail-oriented troubleshooter who thrives under pressure and embraces constant feedback.
Empathy is your superpower, and you are confident working through the toughest of conversations across all channels (phone, email, chat).
You are detail-oriented and understand that sometimes the smallest details make the biggest difference.
You are a natural troubleshooter with enough technical experience to walk someone through basic browser or phone issues.
A quick learner who is comfortable with new technology and thrives in (sometimes) hectic circumstances.
A creative problem solver who knows when to lean on the team for help but will execute confidently when called upon.
More than comfortable giving and receiving feedback and not shy about reporting friction or suggesting solutions.
You are flexible and willing to jump in and assist with anything when called upon.
A team player with a “get it done” mentality, focused on ensuring great outcomes for every person you interact with.
Employee Benefits & Perks
As a fully remote, mission-driven Series B tech startup, Solace provides a competitive benefits package focused on supporting its high-performing team.
Health Coverage: Comprehensive health, dental, and vision insurance benefits (standard for U.S. employers).
Retirement: Access to a 401(k) retirement plan (often includes employer matching or direct contribution for a company of this size).
Time Off: Generous Paid Time Off (PTO) or Flexible Time Off policies to encourage work-life balance (standard in the tech startup space).
Flexibility & Support: A fully remote U.S. team allows for work-from-home flexibility.
Professional Development: Employee Assistance Programs (EAPs) and resources for learning and development.
Wellness: May include wellness stipends or mental health support, aligning with the company's healthcare mission.
Admissions Coordinator at Charlie Health
Charlie Health is a high-growth mental healthcare company providing virtual Intensive Outpatient Programs (IOP) for adolescents, young adults, and families navigating mental health conditions, substance use disorders, and eating disorders.
Mission: To connect people everywhere to life-saving mental health care, reducing barriers to access through their personalized, evidence-based virtual treatment model.
Product: Offers comprehensive virtual programs including individual therapy, family therapy, and expert-led peer support groups.
Culture & Location: A fully remote, collaborative, and mission-driven organization with a high value placed on caring for others and the belief that healing is possible.
Location: Remote, United States (Hiring for various roles nationwide).
Key Responsibilities
The Care Experience Specialist acts as a crucial link between clients, families, and the clinical team, ensuring a seamless and supportive journey through the intensive outpatient program (IOP).
Serve as the initial point of contact for clients, families, and providers, guiding them through the intake and admissions process with empathy and clarity.
Manage a high volume of inquiries via phone, email, and chat, providing detailed information about the virtual IOP structure, curriculum, and clinical approach.
Work collaboratively with interdisciplinary teams (clinicians, care coordinators, and support staff) to ensure personalized and comprehensive client support.
Coordinate scheduling, intake paperwork, and necessary follow-ups to maximize program adherence and engagement.
Maintain accurate and timely documentation within the Electronic Health Records (EHR) system, ensuring strict adherence to HIPAA and privacy regulations.
Act as a client advocate, communicating client needs and feedback internally to product and clinical leadership to drive continuous service improvement.
Qualifications to Apply
Charlie Health looks for compassionate, organized, and adaptive professionals who are passionate about the mental health mission.
Demonstrated experience (typically 1+ year) in a customer support, patient advocacy, care coordination, or administrative role, preferably in a healthcare, mental health, or telehealth setting.
Exceptional communication, empathy, and listening skills for building rapport with clients during vulnerable and crisis moments.
An independent work ethic combined with an ability to work well as part of a highly collaborative, remote team.
Comfort and familiarity with telehealth platforms and Electronic Health Record (EHR) systems.
Ability to manage complex, high-acuity cases while maintaining strong boundaries and a solutions-oriented mindset.
Employee Benefits & Perks
Charlie Health offers a comprehensive benefits program designed to support the physical, emotional, and financial wellbeing of its team members.
Health & Wellness: Comprehensive Medical, Dental, and Vision insurance, plus life insurance and mental health benefits.
Monthly Wellness Stipend for self-care and personal health.
Financial & Retirement: 401(k) plan with employer matching.
Home-office stipend for remote employees.
Time Off & Flexibility: Generous Paid Time Off (PTO), flexible work schedules, and floating holidays.
Family Support: Generous parental leave, family medical leave, and fertility benefits.
Professional Growth: Support for professional development, including job training, conferences, and a commitment to promoting from within.
Patient Success Advocate at Cadence
Cadence is a high-growth healthcare technology company dedicated to Remote Patient Monitoring (RPM), offering a better, proactive care model for seniors with chronic conditions.
Mission: To deliver proactive care to one million seniors by 2030 through technology and a highly skilled clinical Care Team.
Product: Technology-enabled remote care that pairs continuous health insights with expert clinical support, empowering seniors to stay healthier at home.
Culture: A mission-driven organization where patients always come first, fostering a culture energized by technology, innovation, and continuous learning.
Location: Remote, United States.
Schedule: Evening Hours (e.g., Monday, Tuesday, Wednesday & Friday 11:00 AM – 10:00 PM MST / 1:00 PM – 12:00 AM EST).
Key Responsibilities
The Patient Success Advocate provides critical multi-channel support, driving patient engagement, retention, and successful use of the RPM technology, particularly during evening hours.
Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries and rescheduling appointments.
Troubleshoot technical issues related to the Cadence technology and medical devices, empowering patients to maximize device usage.
Conduct follow-up communication to ensure satisfactory issue resolution and gather essential patient feedback.
Provide administrative assistance to clinicians and execute patient engagement and retention initiatives.
Appropriately escalate patient concerns to the necessary clinical care delivery teams for prompt and efficient resolution of complex issues.
Identify trends in patient feedback or issues and raise them proactively, ideally with suggested solutions.
Qualifications to Apply
Cadence seeks advocates with strong troubleshooting skills and experience navigating complex healthcare environments, especially for the senior population.
Minimum of multi-channel help desk experience (voice, email, SMS) interacting directly with consumers.
Experience in a customer-facing healthcare related field (advocacy, health system, insurance) helping patients navigate the complex healthcare system.
Prior experience working in a metrics-driven position and in a remote work environment.
Experience working with Medicare patients is required.
Strong ability to problem solve, troubleshoot, and ask probing questions to get to the root of an issue.
A stable home office setup is required, including consistently stable WiFi with strong upload and download speeds (speed test required for verification).
Remote patient monitoring support experience is a plus.
Employee Benefits & Perks
Cadence offers a comprehensive package designed to support the financial, health, and personal growth of its fully distributed team.
Health & Wellness: Health, Dental, and Vision insurance, OneMedical membership, TalkSpace services, and Mental Health benefits.
Financial & Retirement: 401(K) with employer matching, Company equity, and Performance bonuses.
Time Off & Flexibility: Unlimited vacation policy, Paid holidays, and Flexible time off.
Family Support: Generous parental leave, Childcare benefits, Family medical leave, and Return-to-work programs.
Culture & Development: Office stipend for remote setup, transparent growth paths, clinical mentorship, and a culture of continuous learning.
Admissions Specialist at Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works.
Mission: To provide comprehensive, gold-standard, evidence-based care (like Family-Based Treatment, or FBT) in the home for individuals and families recovering from eating disorders.
Model: All patients receive a dedicated five-person care team (therapist, dietitian, physician, peer mentor, and family mentor).
Culture & Location: A fully virtual company since its inception (2019), operating in all 50 states. It's a highly engaged, mission-driven team with a focus on Diversity, Equity, Inclusion, and Belonging (DEIB).
Location: Remote, United States (100% work from home).
Key Responsibilities
As an Admissions Specialist, you are critical to the patient's journey, guiding families through the enrollment process and ensuring a smooth transition into care.
Manage inbound patient inquiries via phone call, email, or web form, providing program information and serving as the primary point of contact for interested families.
Discuss insurance and finances with families, providing essential information on coverage and estimated cost of care.
Hand off interested and qualified families/patients to the appropriate specialist or clinical team member to complete the enrollment process.
Serve as a liaison between insurance companies, patients/families, and the Clinical team for processes like insurance verification and pre-authorizations (inferred from similar roles).
Document all calls and communications accurately in a CRM (Customer Relationship Management) system.
Work collaboratively in a fast-paced, high-growth startup environment, solving problems independently and maintaining high attention to detail.
Qualifications to Apply
Equip seeks highly organized, professional, and empathetic individuals with strong sales or counseling skills, ideally with healthcare experience.
Strong organizational skills, multitasking abilities, and sales skills (or the ability to conduct compelling program discussions) are required.
Comfortable working in a fast-paced startup environment, demonstrating the ability to solve problems independently and manage ambiguity.
Experience in managing inbound patient inquiries or a similar customer-facing role in healthcare is highly beneficial.
Strong, professional communication and interpersonal skills for effectively communicating with patients, families, and internal teams.
Familiarity with HIPAA privacy requirements for patient information is required.
A passion for mental health and expanding access to eating disorder treatment is a must.
Employee Benefits & Perks
Equip provides a comprehensive benefits package designed to prevent burnout and support the long-term well-being of its remote team.
Time Off: Flex PTO policy (3-5 weeks recommended per year) plus 11 paid company holidays.
Health & Family: Competitive Medical, Dental, Vision, Life, and AD&D insurance (Equip pays a significant percentage of premiums for individuals and families).
Maven, a company-paid reproductive and family care benefit for all employees.
Financial & Retirement: 401(k) Retirement Plan.
Annual Performance-Based Bonus potential.
Remote Support: $50/month stipend for home internet expenses.
Initial one-time work-from-home stipend of up to $500.
Wellness: Employee Assistance Program (EAP), a company-paid resource for mental health, legal, and financial support.
Professional Growth: Student loan repayment and support for career development opportunities (inferred from clinical roles).
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