1/8/26 WFH Jobs: Digital Health Companies Hiring up to $95k/year!
Most of these do not require you to have healthcare experience!
DAILY LEADS
1/8/20265 min read
Member Care Advocate at Included Health
Included Health is a mission-driven healthcare company on a journey to raise the standard of care for everyone. As a Member Care Advocate (MCA), you serve as the "human bridge" between complex healthcare systems and the individuals who need them, acting as a trusted guide for health plans, billing, and clinical navigation.
Key Responsibilities
This role is centered on "First Contact Resolution" and reducing member effort through expert advocacy.
Member Support: Answer a high volume of inbound calls and chats from members, providers, and vendors with compassion and empathy.
Complex Case Management: Research and resolve technical healthcare hurdles, including claims inquiries, billing disputes, and benefits coverage.
Healthcare Navigation: Guide members to high-quality providers and facilitate access to virtual primary care, behavioral health, and expert second opinions.
Advocacy & Education: Help members understand their available benefits and "Social Determinants of Health" resources.
Technical Documentation: Utilize VoIP systems (CXOne), CRM software (Salesforce/similar), and Google Workspace to track and document member journeys accurately.
Quality & Metrics: Meet performance targets related to chat concurrency, response time, and Member Satisfaction (MSAT) scores.
Required Qualifications
Included Health looks for candidates who combine healthcare literacy with a high degree of empathy.
Experience: 2+ years of customer service experience (preferably in healthcare or benefits navigation) OR a Bachelor’s degree. (Some versions require 5 years experience if no degree is present).
Healthcare Knowledge: Solid understanding of insurance plans and the ability to interpret complex healthcare coverage documents.
Communication: Exceptional verbal and business writing skills; ability to remain calm and helpful during stressful member situations.
Technical Savvy: Proficiency with Google Apps, Apple products, and experience with CRM and VoIP phone systems.
Soft Skills: Strong critical thinking, meticulous attention to detail, and a "solutions-oriented" owner mindset.
Home Office: Must have a secure, high-speed internet connection and a distraction-free workspace.
The listed pay range for this role is $21-$24 per hour based on the job description.
Care Advisor at Ezra
Function Health is a revolutionary health-tech company (co-founded by Dr. Mark Hyman) that provides members with 100+ lab tests and actionable insights to track their health over time. As a Care Advisor, you act as the operational backbone of the member journey, bridging the gap between clinical teams, imaging centers, and patients.
Key Responsibilities
This is an "Operational Excellence" role designed for someone who loves managing multi-step workflows without letting anything fall through the cracks.
Operational Management: Execute all backend tasks required to move members through the screening process efficiently.
Logistics Coordination: Partner with external facilities to ensure members are scheduled, paperwork is prepared, and radiology reports/images are retrieved promptly.
Member Advocacy: Serve as the primary point of contact for members, resolving difficulties and proactively securing missing medical information before appointments.
Clinical Liaison: Work closely with the clinical team to ensure information flows smoothly and handoffs are seamless.
Process Improvement: Continuously seek ways to eliminate manual tasks and automate workflows to enhance efficiency.
Product Insight: Identify opportunities for product improvements based on daily operational bottlenecks and member feedback.
Required Qualifications
Function Health is looking for "Operational Spirits" who are as detail-oriented as they are empathetic.
Experience: Background in Operations (Ops Analyst, Associate, or Coordinator) is highly preferred; experience in customer success/support is also considered.
Service Excellence: Proven ability to build and maintain strong relationships; highly empathetic and responsive.
Process Management: Strong execution skills with the ability to handle complex, multi-step workflows accurately.
Analytical Mindset: Demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements.
Technical Proficiency: Comfortable learning new systems and contributing to technical product discussions.
Soft Skills: Exceptional interpersonal skills, detail-oriented, and able to multitask in a fast-paced environment.
The listed salary range for this role is $65,000-$95,000 per year based on the job description.
Technical Support Analyst at Amwell
Amwell is a global leader in telehealth, providing a massive technology-enabled platform that connects providers, insurers, and patients. This Technical Support Analyst role is a high-level, cross-functional position designed for someone who doesn't just "fix tickets" but manages the overall technical health and satisfaction of Amwell's most sophisticated enterprise clients.
Key Responsibilities
This role is the "bridge" between the customer’s technical needs and Amwell's internal engineering and product teams.
SLA & Ticket Stewardship: Monitor and prioritize technical support tickets to ensure contractual Service Level Agreements (SLAs) are met and issues are worked on appropriately.
Relationship Management: Proactively build relationships with technical points of contact at hospitals and health plans to ensure long-term stability.
Incident Management: Provide critical troubleshooting insights during system outages or major technical incidents.
Trend Analysis: Identify recurring technical themes or bugs during "post-launch stabilization" to prevent future issues.
Voice of the Customer: Partner with Product and Engineering teams to prioritize fixes and process enhancements that directly improve the "Pro" and "Member" experience.
Knowledge Leadership: Contribute to internal and external knowledge bases to increase team efficiency and customer self-service capabilities.
Required Qualifications
Amwell is looking for a blend of technical troubleshooting ability and programmatic leadership.
Experience: 2–4 years in a Services, Support, or Operations organization, specifically dealing with enterprise software implementation or support.
Education: BA/BS Degree required (or equivalent of 4+ years of relevant experience).
Project Management: Proven ability to use project management methodologies and tools to meet aggressive deadlines.
Soft Skills: Exceptional leadership and cross-functional team-building skills; must be able to manage stakeholder expectations during evolving project scopes.
Technical Aptitude: Strong troubleshooting skills and the ability to develop a comprehensive understanding of complex system integrations.
The listed salary range for this role is $72,000-$80,000 per year based on the job description.
Eligibility Representative at Cigna
The Cigna Group, through its Evernorth Health Services and Accredo divisions, is a powerhouse in pharmacy and benefit management. This Eligibility Representative role is a critical frontline position where you act as a navigator for patients with complex or rare diseases, ensuring they can access life-saving medications through their pharmacy benefits.
Key Responsibilities
This is a high-volume, high-impact role that combines customer service with technical insurance navigation.
Benefit Navigation: Provide guidance to patients regarding prescription benefits, deductibles, co-payments, and coverage authorizations.
Provider Coordination: Interact directly with doctors' offices and insurance providers to research coverage issues and obtain vital information for prior authorizations.
High-Volume Outreach: Manage a high volume of outbound calls while maintaining a high degree of empathy and professionalism.
Data Accuracy: Use expert listening and data entry skills to accurately document all patient and provider interactions in internal systems.
Problem Solving: Resolve pharmacy benefit discrepancies to ensure there are no delays in a patient's medication therapy.
Required Qualifications
The Cigna Group looks for detail-oriented communicators who understand the nuances of the healthcare landscape.
Education: High School Diploma or GED required.
Experience: 2 years of healthcare experience with knowledge of medical/pharmacy insurance and terminology is highly preferred.
Tech Savvy: Strong computer and data entry skills, including proficiency with the Microsoft Office Suite.
Communication: Excellent verbal and written communication skills; must be able to explain complex benefits in simple, human terms.
Home Office: Ability to maintain a private, quiet, and secure workspace.
Connectivity: Strict requirement for a high-speed internet connection via a wired (Ethernet) setup.
The pay range for this role is not clearly listed in the job description. Here is the information available on Glassdoor.
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