2/18/26 WFH Leads: 4 Customer Support-Based Jobs paying $19-$55+/hr

Customer Support Specialist at Snapdocs

This lead from Snapdocs is a prime example of a "career-starter" in the Fintech/PropTech space. While most of the mortgage industry is stuck in the 90s using fax machines, Snapdocs is using AI to power 20% of all U.S. real estate closings. Snapdocs is a high-growth, late-stage startup that values "deep ownership." This isn't just a ticket-taking job; you are a front-line partner helping lenders, notaries, and home-buyers through a $14 trillion market. It’s a "remote-first" culture that prizes honest communication and empathy for the end-user.

Job Details:

• Multi-Channel Support: You’ll own issues from first contact to resolution across phone, email, and live chat.

• Specialized Tools: You will support users on high-tech features like Remote Online Notarization (RON).

• Operational Impact: You'll identify trends and common pain points to help the product team improve the software.

• The Schedule (Crucial): This role provides weekend coverage with a consistent weekly schedule:

  • Working Days: Monday, Thursday, Friday, Saturday, and Sunday.

  • Off Days: Tuesday and Wednesday.

  • Hours: Shifts generally run between 9:30am – 6:00pm PT (adjusts slightly on weekends).

Requirements:

• Experience: 1–2 years of customer service experience (specifically phone and email support).

• Education: High school diploma or equivalent.

• Soft Skills: You need to be empathetic, detail-oriented, and "coachable."

• Nice to Have: Previous experience in mortgage, real estate, or fintech will make your application stand out significantly.

Benefits & Perks:

• Ownership: This position includes equity (stock options), which is rare for many support roles.

• Comprehensive Coverage: Full medical, dental, and vision insurance.

• Remote Support: A company dedicated to making the remote experience work with a supportive team environment.

• Training: A structured 3-week onboarding program to get you fully ramped up.

The listed pay range for this role is $23.50 – $26.50 per hour + Equity + Benefits:

• Zone 1 (SF, Seattle, NYC): $26.50/hr

• Zone 2 (All other U.S.): $23.50/hr

Intake Coordinator at Transcarent

Transcarent isn't just another insurance company; they are a "WayFinding" platform. They help people navigate complex health journeys—like preparing for surgery—with transparency and ease. They are looking for empathetic, high-energy individuals to be the first point of contact for their growing member base. Transcarent is fast-paced, mission-driven, and tech-forward. They value "Resilience" and being "Humble and Human." As an Intake Coordinator, you are the gateway to their Surgery Care program. You’ll spend your day talking to members, educating them on their benefits, and making sure they feel supported during what can be a very stressful time in their lives.

Job Details:

• Member Advocacy: Engage and qualify members for the Surgery Care program, ensuring they understand every benefit available to them.

• Lead Conversion: Act as a "consultative guide" to help members take the next step in their care journey.

• Clinical Partnership: Work alongside internal clinical professionals to route members to the right specialized care pods.

• Data Integrity: Handle highly sensitive Personal Protected Information (PPI) with the utmost care and compliance.

• The Shift (Late Day): This is a Monday–Friday role from 12:30pm – 9:00pm CST.

  • Note: This is perfect for night owls or those who need their mornings free for errands, gym, or family!

Requirements:

• Experience: At least 1 year of experience in a customer service or sales call center role.

• Tech Savvy: Proficiency in Microsoft Office, Salesforce, and communication tools like Slack and Zoom.

• Home Office: You must have a distraction-free space and the ability to hard-wire your connection to high-speed internet (no Wi-Fi allowed for security reasons).

• Communication: Top-tier verbal and written skills; you should be comfortable being on the phone for long periods.

• The "Extra Mile" Attitude: A "delight the customer" personality that shines through even during difficult conversations.

Benefits:

• Ownership: Stock options in a high-growth health-tech company.

• Time Off: Flexible PTO plus 13 paid holidays.

• Future Planning: Competitive 401(k) plan with a generous company match.

• Wellness: Comprehensive medical/dental/vision plus dedicated mental health and wellness benefits.

The listed pay range for this role is $23 per hour + Bonus + Stock Options

• Total Rewards: Beyond the hourly pay, you are eligible for the corporate bonus program and equity (stock options), which is a massive perk for a coordinator-level role.

Care Navigation Guide at Oscar Health

Oscar Health is a major player in the "InsureTech" space. They prioritize the member experience above all else, and as a Care Navigation Guide, you are the person who ensures members actually get the care they need without the typical runaround. Oscar is tech-forward and relentlessly focused on the member. They’ve built their own platform from the ground up, so you won’t be dealing with ancient, clunky systems. The culture is "blended," meaning even though you're remote, they put a massive emphasis on making sure you feel connected to the mission and your teammates.

Job Details:

• Provider Curating: You’ll be responsible for building personalized provider lists for members, ensuring they have the most optimal and available care options.

• Provider Outreach: This isn't just data entry; you’ll actively engage with doctors' offices and facilities to verify information and access standards.

• Complex Case Routing: You’ll collaborate directly with Registered Nurses (RNs) to help navigate and route more complex medical cases.

• Trend Spotting: You’ll communicate process improvements to leadership based on the trends you see in member requests and provider availability.

• Documentation: Keeping meticulous notes and tickets to ensure no member falls through the cracks.

Requirements:

• Location (Strict): You must reside in Arizona, Florida, Georgia, or Texas.

• Experience: 1+ years of experience in care coordination or navigation within a healthcare setting.

• Tech Savvy: 1+ years of experience using a Chromebook and Google Workspace (Google Docs, Sheets, etc.).

• Soft Skills: Exceptional research skills and the ability to navigate ambiguous, complex medical requests with empathy.

Benefits & Perks:

• Generous Time Off: You’ll accrue 15 days of vacation per year plus 11 paid holidays.

• Comprehensive Health: Full medical, dental, and vision coverage.

• Financial Security: 401(k) plan participation, life insurance, and disability insurance.

• Wellness Focus: Paid wellness time and reimbursements to help you stay healthy while you help others.

• Parental Support: Paid parental leave for new growing families.

The listed pay range for this role is $19 per hour according to the job description.

Customer Support Specialist at People Data Labs

People Data Labs (PDL) is a technical powerhouse that provides the data backbone for recruiting platforms and AI models. If you have a background in technical support but feel stuck in a $60k–$80k salary band, pay close attention. PDL is offering up to $130,000 for a support role that bridges the gap between customer service and solutions engineering.PDL is a high-growth, "build the plane while you're flying it" environment. They prioritize People, Customers, and Shareholders in that specific order. This isn't a place for someone who wants a scripted day; it’s for someone who loves the "chaos, fun, and execution" of a startup. You’ll be working in Slack, Zoom, and Zendesk to solve puzzles for developers at some of the world's leading companies.

Job Details:

• Technical Triage: Support "Enterprise" customers with SQL queries, API troubleshooting, and investigating complex data issues.

• Process Architect: You will own the Zendesk instance and find ways to use AI and automation to make the support process faster and smarter.

• Product Voice: Act as the bridge between customers and the internal Product team, ensuring that user feedback directly influences the roadmap.

• Documentation Guru: Keep the support docs fresh so customers can solve their own problems through self-service.

Requirements:

• Technical Skills: You must have a working knowledge of SQL (reading and writing queries) and experience troubleshooting APIs.

• Experience: 2–3 years of customer-facing technical support (specifically for a technical or data-driven product).

• Tooling: Mastery of Zendesk or a similar ticketing system.

• Mindset: A bias for speed and the ability to work independently in a fast-paced setting.

The "Nice to Haves" (The Growth Path):

• If you know Python, or have worked with Redshift, Azure, or MongoDB, you’ll be a top-tier candidate.

• Experience with logfile tools like Kibana or Periscope.

Benefits:

• Ultimate Flexibility: The permanent ability to work wherever and however you want.

• Wealth Building: Stock options in a company that is a critical provider for the AI industry.

• Wellness: Medical, dental, vision, plus dedicated health, fitness, and office stipends.

• Time Off: Unlimited paid time off to ensure you stay energized.

The listed salary range for this role is $120,000 – $130,000 per year + stock + benefits according to the job description.