2/2/26 Remote Careers in Healthcare Tech: 3 Support & Ops Leads ($24/hr - $90k)

Multichannel Communication: Act as the frontline support for clinicians and clients, answering live calls, chats, and emails to provide a best-in-class partnership experience.

Technical Troubleshooting: Work directly with the Revenue Cycle Management (RCM) and Engineering teams to investigate and find resolutions for software bugs and complex billing issues.

Cross-Functional Collaboration: Partner with various teams within Customer Operations to identify and solve roadblocks for stakeholders across the Grow platform.

Continuous Improvement: Participate in regular QA sessions and feedback loops with leadership to refine communication strategies and service quality.

Engagement & Travel: While the role is remote, you’ll participate in 2–3 annual company or department offsites to build community and strategy in person.

Availability: Ability to work a fixed Monday–Friday schedule from 12:00 pm – 9:00 pm EST.

Experience: At least 2 years of experience in customer support, with at least 1 year specifically handling phone, live chat, and email support.

Industry Knowledge: Prior experience or knowledge of health insurance and medical billing is required (healthcare billing experience is a major plus).

Technical Proficiency: Intermediate level of technical understanding with experience navigating large databases and multiple software tools simultaneously.

Soft Skills: High attention to detail, natural empathy, and the ability to stay "cool, calm, and collected" during intense interactions.

Equity & Finance: Access to equity opportunities and a 401(k) program with financial wellness support.

Unbeatable Leave: Up to 18 weeks of paid parental leave plus a "new child stipend" to support growing families.

Wellness & Self-Care: Free access to therapy via the Grow platform, weekly flexible hours for "Mental Health Mornings/Afternoons," and memberships to wellness apps like Headspace and Talkspace.

Home Office & Food: Stipends for your initial home office setup and ongoing funds for meals to keep you fueled while working remotely.

True Time Off: Flexible PTO, 12 paid holidays, and a full winter break week where the company shuts down to let everyone recharge.

Relationship Building: Build trust through deep listening and empathetic support across inbound calls, outbound outreach, and digital channels.

Benefits Interpretation: Translate complex healthcare benefits and regulatory information into simple, clear terms for members.

Multi-Tasking Pro: Effectively navigate multiple tools and systems (talking and typing simultaneously) while maintaining HIPAA compliance.

Adaptive Workflow: Flex between different support channels and engagement priorities as member needs evolve seasonally.

Experience: Minimum of 3 years in a high-volume customer-serving or fast-paced healthcare environment.

Technical Setup: Must have a home office with a hard-wired ethernet connection (no Wi-Fi allowed for security reasons).

Communication: Exceptional rapport-building skills. Bilingual candidates (English/Spanish) are highly encouraged for specific roles.

Resilience: Ability to succeed in a dynamic, fast-changing startup environment with seasonal shift adjustments.

Competitive Rewards: Comprehensive medical, dental, and vision insurance plus a 401(k) and potential for performance bonuses.

Paid Growth: Fully paid training and continuous coaching to support your career advancement.

Mission-Driven Culture: Work in an environment where "Speed Wins" and "Resilience Matters," all while putting members first.

Operational Ownership: Act as the dedicated owner of the provider refund check lifecycle, ensuring every check received is processed accurately and in a way that preserves vital provider relationships.

Financial Governance: Partner closely with Finance and Accounting to ensure the accurate reconciliation of recouped funds and precise, auditable financial reporting.

Strategic Feedback Loops: Collaborate with Payment Integrity and Claims leadership to identify the root causes of overpayments and build systems to prevent them in the future.

Data-Driven Insights: Use analytics platforms (like Snowflake or Looker) to identify trends and improve overall operational workflows.

Cross-Functional Leadership: Redirect and refocus conversations across Tech, Network, and Finance teams to ensure compliant and consistent outcomes for the business.

Analytical Horsepower: Proven ability to leverage complex data sets to drive an organizational vision and build data-driven narratives.

Operations Mindset: Ability to define an endpoint and execute a plan with quantifiable milestones.

Exceptional Writing: Strong ability to craft clear, persuasive communications to providers that are tailored to specific medical and financial contexts.

Education: Bachelor’s degree required, or equivalent professional work experience.

Soft Skills: High "conversational agility" and the ability to condense complex financial concepts into simple, actionable explanations.

Financial Incentives: Competitive base salary plus bonus eligibility and stock options for all employees.

Tech Stipend: A $100 monthly stipend to cover your mobile or high-speed internet costs.

Healthcare & Wellness: Employer-sponsored health, dental, and vision plans with low (or zero) premiums.

Family Support: Comprehensive parental leave program and a 401(k) program to secure your long-term future.

Remote Flexibility: A true #LI-Remote culture that trusts you to work autonomously from your home office.