2/8/26 WFH Leads: High-Impact Ops & Support Roles (Paying $50k - $115k/year)
These remote tech roles are in digital health, HR & e-commerce
DAILY LEADS
2/8/20265 min read
Billing Support Specialist at Tebra
Tebra (named after "vertebra," the backbone) is mission-driven at its core. They believe technology should support care, not compete with it. Their culture is defined by being "better together"—diverse, humble, and collaborative. They focus on "practice well-being," meaning they want their employees and their customers to thrive mentally and physically. If you want to work for a company that treats healthcare like the essential service it is, this is it.
Job Details:
Revenue Cycle Advocacy: Guide healthcare providers and billing teams on best practices for claims submission, payment processing, and denial management.
Complex Troubleshooting: Perform root cause analysis on billing issues, identifying patterns in why claims are being rejected and recommending systemic fixes.
Payer Liaison: Collaborate with insurance companies (payers) and clearinghouses to resolve escalated billing issues and troubleshoot EDI enrollment.
Compliance Guardrail: Ensure every interaction follows strict HIPAA and healthcare data security regulations.
Product Evolution: Document and escalate software bugs and system limitations directly to the product and engineering teams.
Requirements:
Experience: Minimum 1 year in customer, technical, or billing support (healthcare SaaS or medical office billing experience is a huge plus).
Technical Knowledge: Familiarity with CPT, ICD-10, and HCPCS codes, as well as an understanding of the U.S. payer landscape.
Soft Skills: High level of empathy and professional communication; you'll be handling a high volume of inbound calls from stressed medical providers.
Education: High school diploma or equivalent required; Associate’s degree preferred.
Tech Stack: Experience with EHR/EMR systems and CRM platforms like Salesforce is preferred.
Benefits:
Remote-First Culture: Tebra is fully equipped for distributed work and provides a home-office stipend to get you set up.
Flexible Growth: Generous PTO and a "Flexible Time Off" policy, plus a mentorship program and customized development tracks.
Wellness & Family: Access to wellness subsidies, pet insurance, and generous parental leave.
Financial Security: 401(k) savings plan and performance-based bonuses.
Workplace Joy: A culture that explicitly lists "Celebrate Success" and "Start with the Customer" as core values.
The listed pay range for this role is $23.31-$25 per hour according to the job description.
Product Support Specialist at Ashby
Ashby is a remote-first, high-talent-density team that operates with a "minimal process, high ownership" philosophy. They avoid unnecessary meetings and prioritize deep work and deliberate communication. The culture is built for people who are self-sufficient and ambitious—they even recommend taking at least four weeks of PTO a year and will check in on you if you haven't! If you want to work at a company where your "Support" tickets actually influence the product roadmap, this is the place.
Job Details:
Technical Troubleshooting: Go beyond basic FAQs to solve deeply complex B2B tickets, troubleshooting sophisticated API integrations and data workflows.
Strategic Projects: Spend your time on high-impact internal projects, like building automation tools for the Support team or synthesizing technical updates from Engineering for team enablement.
Customer Advocacy: Guide Talent Acquisition leaders through complex product features, ensuring they are using Ashby to its full potential.
Weekend/Weekday Balance: This role follows a Tuesday–Saturday or Sunday–Thursday schedule, giving you the benefit of having "non-traditional" days off during the week.
Requirements:
B2B Experience: Proven track record in B2B customer support, ideally for a complex SaaS product.
The "Technical Detective" Mindset: You should be energized by solving puzzles and "seeking the answer beyond what's on the surface."
Clear Communication: Ability to explain deeply technical concepts in simple, jargon-free terms.
Ownership: A proactive approach to decision-making and a "team-first" attitude.
Location: Remote, but focused on candidates in the North or South America regions.
Benefits:
Equity with a 10-Year Window: You won't be pressured to purchase your stock options if you ever leave; you have a decade to exercise them when you're ready.
Unlimited PTO: With a strong recommendation of 4 weeks per year and a culture that actually encourages you to use it.
Fully Covered Health: Top-tier health insurance for you and your dependents with 100% of premiums covered by the company (for US employees).
Work From Home Setup: A generous budget for equipment, software, and even high-end office furniture.
Family First: 12 weeks of fully paid family leave (US) and a $100/month education budget.
The listed salary range for this role is $75,000-$85,000 per year.
Senior Associate, Business Operations at Pomelo Care
Pomelo is built on the idea that healthcare should be proactive, not reactive. Their name comes from the pomelo fruit’s thick, protective peel—a metaphor for the "wrapper" of care they provide around moms and babies. The culture is intensely data-driven and "outcome-accountable," but deeply human. You’ll be joining a team that values "combining superpowers" across clinical and technical lines to solve the maternal health crisis.
Job Details:
Strategic Growth: Help build, optimize, and scale the operational foundations for Pomelo’s newest product lines (like pediatrics and perimenopause).
Data Synthesis: Use Google Sheets, Looker, and Metabase to distill complex metrics into actionable insights that drive member impact.
Forecasting & Planning: Own the clinical team capacity planning—literally deciding how many providers are needed to support thousands of new members.
Process Architecture: Identify bottlenecks in care delivery and design automated workflows or process improvements to fix them.
Cross-Functional Ownership: Act as the "connective tissue" between Revenue Cycle Management, Finance, and Customer Success to ensure the business is scaling healthily.
Requirements:
Experience: 2–4 years in a strategic analytical role (consulting, investment banking, or a high-growth startup).
Analytical Prowess: Expert-level Google Sheets/Excel skills and experience with data visualization tools.
Problem Solver: You are comfortable with "0-to-1" ambiguity and can use a full suite of tools (including AI) to drive efficiency.
Organization: High attention to detail with the ability to manage competing priorities in a fast-paced environment.
Bonus: Experience with SQL or a background in health-tech.
Benefits:
Unlimited Vacation: A culture that trusts you to manage your time and recharge.
Elite Mentorship: Membership in the First Round Network, giving you access to a curated community of experts, events, and 1-on-1 coaching.
Generous Equity: A significant ownership stake in a company currently valued at over $1.7 billion.
Comprehensive Health: Competitive medical, dental, and vision insurance.
Remote-First: Work from anywhere in the U.S. with a team that values moving fast and putting patients first.
The listed salary range for this role is $95,000-$115,000 per year.
Customer Experience Specialist at Spot & Tango
Spot & Tango is an innovative health and wellness brand for dogs. They deliver personalized, human-grade meal plans that are developed by animal nutritionists. As a VC-backed startup, they move fast and think big. The culture is "customer-obsessed," meaning they don't just answer tickets—they build relationships. And yes, you get to talk and think about dogs all day.
Job Details:
Omnichannel Advocacy: Resolve customer inquiries and feedback across phone, email, chat, and social media platforms.
Problem Solving: Handle complex inquiries regarding personalized nutrition, subscription management, and delivery logistics.
Internal Feedback Loop: Collaborate with marketing, sales, and product development teams to ensure the "voice of the customer" is driving new features.
Product Expertise: Maintain a deep, expert-level understanding of canine nutrition and Spot & Tango’s specific recipes to provide accurate health-related advice.
Brand Representation: Maintain a professional and empathetic relationship with pet parents, acting as the frontline representative for a premium wellness brand.
Requirements:
Experience: 2+ years in customer service or a related field (startups or e-commerce experience is a major plus).
Communication: Exceptional written and verbal skills; you should be able to connect with people easily.
Tech Savvy: Familiarity with CRM software (like Zendesk or Kustomer) and social media platforms.
Mindset: A "customer obsession" approach to growth and the ability to thrive in a fast-paced, high-throughput environment.
Education: Bachelor’s degree or equivalent work experience.
Bonus: A genuine love for dogs!
Benefits:
Startup Growth: The chance to have an outsized impact on a company during a period of rapid expansion.
Remote Culture: Work from your home office with a team that values creativity and curiosity.
Wellness Perks: Competitive health, dental, and vision insurance.
Product Discounts: Significant discounts on premium pet food (your dog will thank you).
Professional Development: Training programs and regular company meetings to keep you up-to-date on the latest in pet health and tech.
According to Glassdoor, the expected salary range for this role is $38,000-$51,000 per year.
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