3 Nonclinical Remote Healthcare Jobs at Billion-Dollar Startups Hiring Now
DAILY LEADS
6/18/20264 min read
What if your next remote job had you helping patients navigate a broken healthcare system, supporting members through life-changing health journeys, or connecting therapists and clients with better mental healthcare access? This week's three roles are all at venture-backed, high-growth healthcare startups — collectively valued in the billions — and every single one is nonclinical, remote, and hiring now.
1. Customer Experience Representative — Solace
Salary: $21 – $26/hour Schedule: Monday–Friday, 9:00 AM – 6:00 PM PST Location: Remote (U.S.)
Solace is a Series C startup on a mission to fix one of healthcare's biggest problems — the fact that 88% of U.S. adults don't have the health literacy to navigate the system without help. Backed by Inspired Capital, Craft Ventures, Menlo Ventures, Signalfire, and IVP at a $1 billion valuation, Solace pairs patients with expert advocates and gives them the tools to get better outcomes. As a Customer Experience Representative, you'll be on the front lines of that mission — supporting patients and advocates via phone, email, and chat while helping continuously improve the Solace platform.
What You'll Do:
Support clients and advocates via phone, email, and chat across a variety of needs — from appointment confirmations to in-depth troubleshooting
Help new clients through their first experiences with Solace, ensuring they feel heard and supported
Gather, track, and share feedback to drive continuous improvement of the platform
Build strong relationships with clients and advocates while resolving inquiries to complete satisfaction
Identify friction points and proactively report issues with suggested solutions
Requirements:
Empathy as your superpower — comfortable navigating tough conversations across all channels
Natural troubleshooter who asks the right questions to get to the root of any issue
Detail-oriented with strong tech comfort and ability to learn quickly
Creative problem solver with a team-first mentality
Must be based in the U.S. with availability for 9 AM–6 PM PST shift
Why It Stands Out:
Work at a $1 billion valued startup redefining how patients navigate healthcare
Backed by some of the most respected VCs in the industry — IVP, Menlo Ventures, Signalfire, and Craft Ventures
Mission-driven, fast-paced culture that demands urgency, precision, and heart
Direct impact on patient outcomes through every single interaction
Lean, high-performing U.S. team where your contributions are visible and meaningful
→ Apply for Customer Experience Representative at Solace
2. Member Success Associate, Lab Visit Support — Function Health
Location: Remote (U.S.) Schedule: Shift start between 6:00–7:00 AM EST, Monday–Friday with on-call rotation including occasional weekends and holidays
Function Health is the AI operating system for health — empowering people to live 100 healthy years through advanced diagnostics, deep biomarker testing, and AI-enabled insights. Named one of Fast Company's Most Innovative Companies of 2024 and backed by Andreessen Horowitz (a16z) with a $298M Series B, Function is entering its next major chapter of growth with hundreds of thousands of members already on the platform. As a Member Success Associate focused on Lab Visit Support, you'll deliver real-time, high-quality assistance to members navigating one of the most critical moments in their health journey.
What You'll Do:
Support members in real time through chat, phone, email, and text during active lab visit experiences
Handle complex, urgent, and high-sensitivity member cases with empathy and sound judgment
Take inbound and outbound phone calls to resolve issues, provide updates, and de-escalate concerns
Follow established Lab Visit Support workflows accurately and consistently
Escalate member situations appropriately when they exceed scope or carry meaningful risk
Leverage AI tools to increase productivity and efficiency in workflows
Maintain awareness of individual performance against quality, satisfaction, and response metrics
Requirements:
Exceptional communication skills across chat, phone, email, and text
Sound judgment and real-time problem-solving ability in emotionally charged or time-sensitive situations
Demonstrated workflow discipline and ownership mindset
Proficiency with CRM systems and digital tools
Experience in a quality-scored support environment preferred
Interest in health, wellness, or consumer technology a plus
Must be available for 6–7 AM EST shift start with occasional weekend and holiday coverage
Why It Stands Out:
Work at an a16z-backed, Fast Company Most Innovative Company redefining preventive healthcare
$298M Series B funding signals massive growth trajectory — get in early
High-impact role during a critical moment in members' health journeys
Competitive salary and benefits package with flexible working hours
Dynamic, fast-moving environment where innovation and creativity are actively encouraged
Be part of a mission to help people live 100 healthy years
→ Apply for Member Success Associate at Function Health
3. Payor Partnership Support Specialist — Grow Therapy
Salary: $24.03/hour Location: Remote (U.S.)
Grow Therapy is a $3 billion valued, Series D mental health marketplace backed by Sequoia Capital, Goldman Sachs Alternatives, TCV, and Menlo Ventures — with over $328M raised since launching in 2021. They've empowered more than 10,000 therapists and hundreds of thousands of clients across the country. As a Payor Partnership Support Specialist, you'll be part of a tight-knit remote team of 13–15 people supporting clinicians and clients with billing, insurance, and payor-related questions — playing a direct role in making mental healthcare more accessible.
What You'll Do:
Answer live calls, chats, and emails from clinicians and clients with professionalism and empathy
Collaborate with teams across Customer Operations to resolve roadblocks for stakeholders
Work with Revenue Cycle Management and Engineering teams to find resolutions to billing issues and bugs
Meet regularly with your supervisor to discuss performance, feedback, and goals
Navigate large databases and multiple tools simultaneously to resolve complex inquiries
Requirements:
2+ years of customer support experience (healthcare billing a strong plus)
1+ year of phone, live chat, and email support experience
High attention to detail with ability to multitask and pivot quickly
Experience with health insurance and billing knowledge
Intermediate level of technical understanding
Naturally empathetic with a calm, consultative approach
Comfort with a contact center environment
Why It Stands Out:
Work at a $3B valued mental health marketplace backed by Sequoia Capital and Goldman Sachs
Comprehensive medical, dental, vision, life, and disability insurance
Up to 18 weeks paid parental leave + new child stipend
401(k) program + equity opportunities
No-cost access to therapy through the Grow platform + Mental Health Mornings/Afternoons weekly
Annual wellness and professional development stipends + full winter break week
Flexible PTO + 12 paid holidays + home office and meal stipends
→ Apply for Payor Partnership Support Specialist at Grow Therapy
These Companies Are Changing Healthcare — And They Need You
Solace, Function Health, and Grow Therapy aren't just hiring support professionals — they're building some of the most important healthcare platforms of our time, collectively backed by billions in venture funding from the most respected investors in the world. If you've been looking for a remote role where your work genuinely matters, one of these three is worth your application today.
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