3 Remote Customer Support Manager & Senior Roles | 3+ Years Experience Required | Up to $130K
Customer Support Experience Based
DAILY LEADS
10/21/20265 min read
You’ve put in the years, now here’s what that experience is worth.
If you have three or more years in customer support and you’ve been wondering when your experience starts paying like it should — this week’s three roles are your answer. These aren’t entry-level positions. They’re senior, lead, and manager-level remote roles at a TIME 100 women’s healthcare platform, a Y Combinator-backed veterinary tech company, and a fast-growing personal finance app — paying anywhere from $60,000 all the way up to $130,000 a year. Your experience has real market value. Here’s the proof.
1. Resolution Response Specialist — Maven Clinic
Salary: $82,000 – $96,000/year + equity + benefits
Schedule: Monday–Friday, 8:30 AM – 5:00 PM ET (occasional weekend coverage as needed)
Location: Remote (select U.S. states)
Maven Clinic is the world’s largest virtual clinic for women and families and named to the TIME 100 Most Influential Companies in both 2023 and 2026, CNBC Disruptor 50 three consecutive years, Fortune Best Places to Work five years running, and backed by $425M+ from General Catalyst, Sequoia, Dragoneer, and Oak HC/FT. As a Resolution Response Specialist, you’ll serve as a Tier 2 senior owner by leading the end-to-end resolution of complex, high-risk member escalations across billing, reimbursement, benefits, coordination of benefits, network exceptions, and service breakdowns. This is a high-trust, high-judgment role for an experienced healthcare operations professional who can navigate sensitive, high-stakes cases while restoring member trust and protecting Maven, its clients, and its members.
What You’ll Do:
Own escalated member cases end-to-end as the single accountable owner for moderate-to-high complexity issues
Conduct structured investigations using the established triage framework by reviewing ticket history, call recordings, prior guidance, client documentation, spend, and reimbursement records before resolution
Lead service recovery through proactive outreach, de-escalation protocols, and closed-loop resolution with a written member recap
Serve as the primary cross-functional bridge across MBS, Support, Care Delivery, Client Success, Payment Operations, Network Operations, Product, Engineering, and Legal/Compliance
Identify and route risk using Critical/High/Standard severity and SEV 2/SEV 3 legal protocols for legal, compliance, discrimination, or regulatory exposure
Maintain precise documentation in Zendesk and the escalation tracker with granular themes, reason codes, and ownership tags
Identify escalation trends and drive macro, playbook, and process improvements to reduce recurrence
Requirements:
3+ years in escalation management, member/customer advocacy, health benefits, or healthcare operations
Experience resolving complex, multi-stakeholder escalations
Strong knowledge of employer-sponsored benefits, reimbursement and claims workflows
Familiarity with Zendesk, Jira, Guru, Google Sheets, and Looker
Sound legal and risk judgment, knows when to involve Legal, Compliance, or leadership
Empathetic, composed, and member-centric under high-emotion, high-stakes pressure
Bachelor’s degree in Healthcare Administration, Business, or related field or equivalent experience
Why It Stands Out:
Strong salary ($82K–$96K) + equity at a TIME 100 and Fortune Best Places to Work company
Full Maven platform access including mental health, reproductive health, family planning, and pediatric care
16 weeks 100% paid parental leave + new parent stipend (1+ year employees)
Annual professional development stipend + personal career coach through Maven
401(k) with immediate vesting + comprehensive health, dental, and vision
30+ workplace and innovation awards including TIME 100 twice and CNBC Disruptor 50 three times
Available in select states including AZ, FL, GA, IL, MA, MD, NY, NC, OH, PA, TX, VA, and more
→ Apply for Resolution Response Specialist at Maven Clinic
2. Customer Support Manager — Vetcove
Salary: $85,000 – $130,000/year + bonus + equity + benefits
Location: Remote (U.S.)
Vetcove is modernizing the $50B+ animal health industry and more than 25,000 veterinary hospitals across all 50 states rely on their platform every single day. Backed by Y Combinator and top venture investors across Silicon Valley, New York, and Miami, Vetcove is fast-growing and mission-driven. As a Customer Support Manager, you won’t just be managing a team, you’ll be shaping the entire CX strategy as the company scales, acting as the Voice of CX, and partnering directly with leadership to drive the future of support at one of veterinary care’s most important platforms. This is a high-visibility leadership role with a pay range that reaches six figures and beyond.
What You’ll Do:
Lead and grow a team of support associates through onboarding, training, and performance management
Act as the “Voice of CX,” raising key member needs during strategic planning
Partner with Leadership to understand business processes, pain points, and organizational goals
Work cross-functionally with Engineering, Partner, and Corporate teams on feature requests and platform enhancements
Help scale the support team through interviewing and hiring
Develop and expand processes to continuously streamline CX workflows across chat, email, phone, and more
Requirements:
3+ years of experience in customer experience (required)
1+ year of management experience (required)
Knowledge of Intercom or similar ticketing systems
Experience in multichannel support operations (chat, email, phone)
Excellent written and verbal communication with patience and compassion in difficult situations
Startup or tech experience a plus but not required
Why It Stands Out:
Wide six-figure salary range ($85K–$130K) + bonus + equity at a Y Combinator-backed startup
Shape CX strategy from the ground up at a company scaling across all 50 states
Work for a platform that directly impacts tens of millions of pets and the veterinarians who care for them
Mission-driven, fast-growing team backed by top Silicon Valley, New York, and Miami investors
High-visibility leadership role with direct access to company leadership and cross-functional teams
Comprehensive benefits package included
→ Apply for Customer Support Manager at Vetcove
3. Team Leader, Customer Support — Rocket Money
Salary: $60,000 – $75,000/year + bonus + benefits
Schedule: Tuesday–Saturday, 9:00 AM – 5:00 PM PT or MT
Location: Remote (U.S.)
Rocket Money is on a mission to meaningfully improve the financial prosperity of millions of people by offering members a unique understanding of their finances and a suite of powerful tools that save them time and money. As a Customer Support Team Leader, you’ll be a driving force behind team performance and member satisfaction by coaching and developing a team of Operations Associates, driving process improvement initiatives, and setting the tone for a culture where people feel supported, valued, and motivated to do their best work.
What You’ll Do:
Coach and develop a team of Operations Associates in their day-to-day work and longer-term career growth
Develop deep expertise across Rocket Money’s products and step in to handle customer interactions directly when volume demands
Oversee incoming support volume across chat and email, identifying adjustments to ensure timely, effective responses
Support team members through cross-functional escalations, advocating for them when resolutions stall
Identify process improvement opportunities and champion changes that enhance the customer experience
Give honest, actionable feedback through regular 1:1s and review Looker dashboards to track team performance
Bring frontline customer insights to the right teams to shape how the product evolves
Requirements:
3+ years of customer service or closely related experience (required)
Demonstrated leadership or team lead experience, managing 5+ direct reports preferred
Background in a B2C technology company preferred
Familiarity with Looker or similar reporting tools
Experience with Intercom a plus
Why It Stands Out:
Leadership role at a mission-driven personal finance platform improving the financial lives of millions
Competitive pay ($60K–$75K) + bonus + full benefits
Unlimited PTO + 401(k) matching + Team Member Stock Purchasing Program
Health, dental, vision, life, and disability insurance
Tuition reimbursement + learning and development opportunities
Culture built around genuine support, accountability, and career development
→ Apply for Team Leader, Customer Support at Rocket Money
Your Experience Is Worth More Than You Think
Three or more years in customer support isn’t just a resume line — it’s the qualification that unlocks leadership roles paying up to $130,000 a year at some of the most exciting companies in healthcare tech, veterinary tech, and fintech. Maven Clinic, Vetcove, and Rocket Money are all hiring experienced support professionals ready to step into senior and management-level roles right now. All from home.
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