3 Remote-first Healthcare Companies Currently Hiring

Customer Experience Associate at Alma

Alma, a fast-growing company on a mission to simplify access to high-quality mental health care, is hiring a Customer Experience Associate.This is a fantastic opportunity to join a mission-driven, remote-first company and provide essential support to both therapists and clients. As a Customer Experience Associate, you will be on the front lines, delivering high-quality, empathetic support. You are not just answering questions; you are a trusted resource helping to guide both providers and clients through the Alma platform.

Your day-to-day responsibilities will include:

• Delivering an exceptional customer experience through email, phone, and chat.

• Becoming a subject matter expert on Alma’s systems, services, and brand voice.

• Translating complex processes into clear, straightforward answers for customers.

• Investigating and resolving issues with a thoughtful and solution-oriented approach.

• Consistently meeting and exceeding goals for response time, resolution, and customer satisfaction.

This remote healthcare support role is perfect for a dependable and compassionate individual who excels in a live support environment. Alma is looking for a candidate who brings:

• 1–2 years of experience in a customer support role, preferably with live channel experience (phone, email, chat).

• Strong communication skills, with the ability to explain complex topics clearly and professionally.

• A balance of empathy and expertise, with a deep understanding of customer needs.

• Excellent organizational skills and the ability to manage a high volume of work efficiently.

• Experience with tools like Zendesk is a plus.

• A deep alignment with Alma’s mission to improve access to mental health care.

  Key Details:

• Position: Full-Time, Remote-First

• Start Date: The training class for this position begins on July 22, 2025.

• Schedule: Alma is hiring for two schedules: Monday–Friday and Sunday–Thursday. You must be available for a 40-hour work week.

• Compensation: The pay for this role is $24 per hour.

• Excellent Benefits: Alma offers a comprehensive benefits package, including health/dental/vision insurance, a 401K, monthly stipends for therapy, wellness, and co-working spaces, flexible PTO, and 11 paid holidays.

Customer Experience Associate at Nutrafol

Nutrafol, the pioneers of hair wellness, are seeking an empathetic and dedicated Customer Experience Associate to join their rapidly growing team.

This is a fantastic opportunity to work for a leading e-commerce company, provide a high-level customer experience, and support people on their personal wellness journey. As a Customer Experience Associate, you will be on the front lines, helping customers and enhancing their overall experience with the Nutrafol brand. You'll be a creative problem-solver and a key player in a dynamic team.

Your day-to-day responsibilities will include:

• Answering a high volume of customer calls (4-5 hours per day) and responding to email inquiries in a fast-paced environment.

• Acting as a point of escalation for complex customer issues and resolving high-priority concerns.

• Becoming an expert on Nutrafol's science-backed products to provide accurate and helpful information.

• Assisting customers with navigating the Nutrafol website and customizing creative solutions to their needs.

• Prioritizing daily tasks and taking on special projects to improve the overall customer experience.

This remote e-commerce job is perfect for a solution-oriented and positive individual with an entrepreneurial spirit. Nutrafol is looking for a candidate who brings:

• 1-3 years of experience in a customer experience role, preferably within an e-commerce or startup environment.

• Proficiency with platforms like ZenDesk, Salesforce, Microsoft Office, and Google Workspace.

• Stellar written and verbal communication skills and a comfort with phone-based support.

• A passion for understanding problems and a head for science as it relates to health and wellness.

• A self-starter attitude, ready to jump in and contribute to a growing team.

• Bilingual (English/Spanish) abilities are a plus.

Key Details:

• Position: Full-Time, Fully Remote

• Location Requirement: This role is open to candidates located in the Eastern or Central time zones.

• Schedule: The work schedule is 9:00 AM – 6:00 PM EST, and will include at least one weekend day (e.g., a Sunday–Thursday schedule).

• Compensation: The annual salary range for this position is $50,000 - $55,000 USD.

Senior Customer Support Specialist at Spring Health

Spring Health, a leading provider of mental health services for major companies like Microsoft and Delta, is hiring a Senior Customer Support Specialist. As a Senior Customer Support Specialist, you will do more than just answer tickets; you will be an architect of the customer experience. This strategic role involves providing first-line support while simultaneously creating efficiencies to help the entire support function scale.

Your day-to-day responsibilities will include:

• Resolving complex inquiries and escalations across the entire customer lifecycle, including technical, product, billing, and account issues.

• Developing and implementing support efficiencies, such as creating macros and workflows in ZenDesk.

• Building and maintaining a comprehensive customer knowledge base to empower users with self-service options.

• Documenting standard operating procedures (SOPs) and helping to train future support specialists.

• Analyzing customer feedback to collaborate with other teams and drive improvements to the overall customer experience.

This senior remote support job is perfect for a results-driven individual with strong technical acumen and a passion for customer advocacy. Spring Health is looking for a candidate who brings:

• 5+ years of experience in Customer Support, Customer Success, or Account Management, preferably in a tech or health-related industry.

• Strong technical skills with the ability to quickly master new software.

• Excellent communication skills for handling complex customer inquiries.

• A data-driven mentality with a bias for speed and action.

• Bonus points for: experience in the HR Benefits or Healthcare space, a proven track record of creating scalable support processes, and expertise with ZenDesk.

Key Details

• Position: Full-Time, Fully Remote (with occasional travel required).

• Compensation: The target base salary range for this position is $86,000 - $106,250 annually.