3 Remote Nonclinical Healthcare Jobs | Medical Billing, Revenue Cycle & Patient Advocacy
DAILY LEADS
10/24/20265 min read
Help patients navigate billing, insurance, and healthcare — all from home.
This week’s three remote roles are for healthcare professionals who understand the financial and administrative side of patient care — medical billing, insurance follow-up, revenue cycle, and patient support. Whether you’re coming from a billing background, a patient services role, or just have a passion for helping people navigate a complex system, these three nonclinical remote positions offer meaningful work, competitive pay, and the flexibility to work from home.
1. Billing Care Coordinator — Tia
Salary: $20 – $22/hour
Schedule: Monday–Friday, 10:00 AM – 6:30 PM ET
Location: Remote (U.S.)
Tia is building a groundbreaking new model for women’s healthcare — one that treats women as whole people, integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings. A Series D company trusted by more than 120,000 women across four markets, Tia is changing what healthcare looks like for women at every life stage. As a Billing Care Coordinator, you’ll be one of the primary voices of Tia for billing-related support — helping members understand charges, navigate insurance questions, and resolve payment concerns with clarity and compassion.
What You’ll Do:
Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy
Research and resolve billing concerns related to insurance denials, payment discrepancies, and patient balances
Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases
Accurately document calls, cases, actions, and follow-up steps in compliance with HIPAA standards
Follow escalation protocols and ensure every case is fully resolved or properly routed
Identify recurring billing issues and workflow gaps to help improve the member billing experience
Requirements:
1+ year of experience in billing support, revenue cycle, patient/member services, or a high-touch service role
Comfort handling live phone interactions, escalations, and sensitive conversations with empathy
Strong attention to detail, documentation habits, and follow-through
Healthcare billing, insurance, or claims experience strongly preferred
Familiarity with HIPAA, payer workflows, or patient billing a plus
Must be available Monday–Friday, 10:00 AM–6:30 PM ET
Why It Stands Out:
Work at a Series D women’s healthcare company on a mission to transform care for 120,000+ patients
High-impact, member-facing role where your empathy and billing expertise directly affect patient trust
Collaborative, mission-driven team committed to patient and provider experience
Opportunity to partner across billing, revenue cycle, operations, and member support
Fully remote with a consistent weekday schedule
Benefits in accordance with Tia’s benefit plans and eligibility requirements
→ Apply for Billing Care Coordinator at Tia
2. Billing & Follow-Up Specialist — BetterHelp
Salary: $33.00 – $38.46/hour + performance bonus + full benefits
Location: Remote (U.S. — up to 3 visits/year to San Jose, CA office + 1 annual offsite)
BetterHelp is the world’s largest online therapy service — on a mission to remove the traditional barriers to mental healthcare and make therapy more accessible to everyone. With a network of over 30,000 licensed therapists and millions of members served, BetterHelp is not stopping there. They’re building out a brand new insurance billing department and need experienced revenue cycle professionals to help get it right from the start. As a Billing & Follow-Up Specialist, you’ll be a key member of this newly formed team — billing and collecting from insurance companies and helping establish best practices for a department built to last.
What You’ll Do:
Review and prioritize follow-up activities requiring claim edits or general payer follow-up
Research claim denial issues and resolve them in a timely manner to release claims to payers
Contact insurance companies to understand delays in processing claims or payments and identify next steps
Investigate payment variance situations to understand root cause and next steps to resolve
Capture follow-up activities with clear, descriptive notes within the workflow application
Prioritize and drive issue resolution with partnering departments including Credentialing and Customer Success
Identify trends in payer behavior and surface them for leadership review
Requirements:
Minimum 4 years of experience in healthcare billing and follow-up with insurance companies on behalf of providers
Strong understanding of the claim submission process and common payer pain points
Working knowledge of cash posting, reconciliation, and denial management
Exposure to mental health and/or telehealth clinicians preferred
Comfortable with ambiguity and eager to help build operational processes for a new department
Believes in BetterHelp’s mission to make therapy accessible and affordable
Why It Stands Out:
Top-tier hourly pay ($33–$38.46/hr) + performance bonus — among the highest rates for a remote billing role
Rare ground-floor opportunity to help build and shape a brand new insurance billing department
Free therapy for employees + holistic perks program + wellness benefits
Excellent health, dental, and vision + 401(k) with employer match
Company covers all travel expenses for required in-person visits
Any hardware or software you need to be happy and productive — no questions asked
Fully funded startup DNA — no runway concerns, no instability
→ Apply for Billing & Follow-Up Specialist at BetterHelp
3. Customer Experience Representative — Solace
Salary: $21 – $26/hour + equity
Schedule: Monday–Friday, 9:00 AM – 6:00 PM PT
Location: Remote (U.S.)
Solace is a Series C startup valued at $1 billion — backed by IVP, Menlo Ventures, Signalfire, Inspired Capital, and Craft Ventures — on a mission to fix one of healthcare’s most urgent problems. With 88% of U.S. adults lacking the health literacy to navigate the system without help, Solace pairs patients with expert advocates and gives them the tools to get better outcomes. As a Customer Experience Representative, you’ll be on the front lines of that mission — supporting patients and advocates via phone, email, and chat every single day, helping people feel heard, supported, and confident in their care journey.
What You’ll Do:
Support patients and advocates via phone, email, and chat across a wide variety of needs — from appointment confirmations to in-depth troubleshooting
Help new clients through their first experiences with Solace, ensuring they feel heard and supported
Gather, track, and share feedback to drive continuous platform improvement
Build strong relationships with clients and advocates while resolving inquiries to complete satisfaction
Identify friction points proactively and report issues with suggested solutions
Thrive under the pressure of resolving complex issues even when clients are upset
Requirements:
Empathy as your superpower — comfortable navigating tough conversations across all channels
Natural troubleshooter who asks the right questions to get to the root of any issue
Detail-oriented, adaptable, and quick to learn in fast-paced environments
Creative problem solver with a strong team-first mentality
Must be based in the U.S. and available for 9 AM–6 PM PT shift
Why It Stands Out:
Work at a $1 billion valued startup redefining how patients navigate the healthcare system
Equity opportunity at a Series C company backed by top-tier VCs including IVP and Menlo Ventures
Lean, mission-driven team where your work has direct visibility and impact
Fast-paced, high-ownership culture that rewards urgency, precision, and heart
Every call you take could be the one that helps someone finally get the care they deserve
→ Apply for Customer Experience Representative at Solace
Your Nonclinical Healthcare Career Can Start Here
From helping women navigate complex billing at a women’s healthcare startup, to building a brand new insurance billing department at the world’s largest online therapy service, to advocating for patients at a billion-dollar healthcare startup — these three remote roles prove that medical billing and patient support professionals are among the most needed and most valued people in healthcare right now. All nonclinical, all remote, all hiring now.
Want more nonclinical remote healthcare opportunities in your inbox every morning? Subscribe to the Home Based Haven job newsletter and never miss a great lead!
Home Based Haven
Discover remote job leads in various industries.
Contact: hello@homebasedhavenjobs.com
© 2026. All rights reserved.