3 Remote Support Jobs at Companies That Will Surprise You | Up to $90K Hiring Now
DAILY LEADS
9/8/20265 min read
Remote customer support has come a long way — and these three roles prove it. We're talking AI-powered market intelligence trusted by the S&P 500, a mental health platform that has helped over a million patients access care, and one of the most talked-about AI creative companies in the world. All three are remote, all three pay well above industry average, and all three are hiring right now.
1. Associate, Customer & Product Support — AlphaSense
Salary: $65,000 – $81,000/year + performance bonus + equity + benefits
Location: Remote (U.S.)
AlphaSense is the AI-powered market intelligence platform trusted by over 6,000 enterprise customers — including a majority of the S&P 500. Their platform delivers insights from equity research, company filings, event transcripts, expert calls, news, and trade journals, all powered by proven AI. With 2,000+ employees across the globe and offices in New York, London, Finland, India, Singapore, Canada, and Ireland, AlphaSense is a truly global company at the forefront of AI-driven decision-making. As a Customer & Product Support Associate, you'll sit at the intersection of sales, customer success, and technical support — making this one of the most career-accelerating support roles available in SaaS today.
What You'll Do:
Act as the first line of defense and escalation point for complex customer inquiries and technical issues
Guide customers through platform features and functionalities to maximize their experience
Investigate, diagnose, troubleshoot, and resolve queries via email, live chat, and support calls
Partner with Product and Engineering to convey customer feedback and feature requests
Lead on wider incident responses, acting as liaison between Engineering and the Support team
Contribute to and lead new hire training sessions and knowledge base articles
Lead beta testing of new features and act as subject matter expert for the Support team
Requirements:
3+ years of experience in a client or product support role
Customer-first mindset with strong ability to distill complex issues into simple terms
Consultative and confident communication style across written and verbal channels
Curiosity about AI, technology, and software applications
Strong attention to detail and ability to prioritize under pressure
Dual-screen home setup required (equipment provided by AlphaSense)
Why It Stands Out:
Strong salary ($65K–$81K) + performance bonus + equity
Equipment provided — including dual-screen setup
Cross-functional exposure to sales, customer success, product, and engineering
Explicitly positioned as a career launching pad within AlphaSense — grow into any area of the business
Work for a platform trusted by the majority of S&P 500 companies
Global team across U.S., U.K., Finland, India, Singapore, Canada, and Ireland
→ Apply for Associate, Customer & Product Support at AlphaSense
2. Customer Care Associate — Headway
Salary: $54,400 – $80,000/year + equity + benefits
Location: Remote (U.S.) with optional offices in NYC and San Francisco
Headway is on a mission to fix a broken mental healthcare system — and they're doing it at scale. With $325M+ in funding from a16z, Accel, and Spark Capital, Headway has built a platform where over 75,000 providers across all 50 states run their entire practice, serving more than 1 million patients. They've automated the administrative nightmare of insurance credentialing, claims, and payment reconciliation — and now they're building the platform where care actually happens. As a Customer Care Associate, you'll be the human connection between Headway's mission and the providers and patients who depend on it every single day.
What You'll Do:
Resolve approximately 40 provider and patient inquiries per day via email, live chat, and phone
Guide providers and patients through any challenges on the Headway platform with empathy and efficiency
Navigate sensitive and high-pressure de-escalation situations with calm and poise
Proactively surface friction in the customer experience and propose process and product improvements
Continuously stay current on Headway's evolving product, services, and insurance practices
Weekend availability required — coverage runs Monday–Friday 9 AM–6 PM and Saturday–Sunday 8 AM–7 PM ET
Requirements:
Outstanding written and verbal communication — succinct, clear, friendly, empathetic, and solution-oriented
Strong judgment and discretion in sensitive, high-pressure situations
Passion for problem-solving and getting to the root cause of complex issues
Prior experience or strong interest in healthcare or health tech
Competitive mindset that seeks to meet and exceed targets while maintaining quality
Quiet, private workspace with high-speed internet required
Why It Stands Out:
Broad salary range ($54.4K–$80K) + equity at a $325M+ funded Series D company
Comprehensive health and wellness benefits + retirement savings
Work for a company where your daily interactions directly advance mental healthcare access
Cross-functional visibility — your insights directly shape product and process improvements
Backed by a16z, Accel, and Spark Capital — some of the most respected investors in tech
Remote across all U.S. geographic locations with optional NYC and SF office access
→ Apply for Customer Care Associate at Headway
3. Consumer Support Specialist — Runway
Salary: $75,000 – $90,000/year
Location: Remote (U.S., Canada, or London) with offices in NYC, San Francisco, Seattle, and London
Runway is building AI to simulate the world — merging art and science at the frontier of artificial intelligence. Their creative platform is beloved by artists and creators worldwide, and they're growing their support team to match that momentum. As a Consumer Support Specialist, you won't just be clearing a ticket queue — you'll be setting the pace, identifying patterns, building self-service content, and contributing directly to product improvements at one of the most exciting AI companies on the planet. This role is for someone who moves fast without losing quality and brings ideas nobody asked for yet.
What You'll Do:
Work through a high volume of inbound support tickets across Free, Standard, Pro, and Unlimited plans with speed and accuracy — think 60–100+ tickets per day
Handle escalations from the AI support layer with sharp judgment on what needs a human
Identify patterns across tickets and proactively surface them to the Product team with actionable recommendations
Help build and maintain self-service content including help docs, short-form videos, and FAQs
Engage with the Runway community on Discord and other forums
Contribute directly to process improvements and automation — sometimes building things yourself
Live troubleshoot within the Runway platform as needed
Requirements:
1–3 years in customer support, operations, or a technical role
Strong written communication — clear, direct, and thoughtful even at high volume
Natural curiosity about how products work and why users get confused
Data-driven mindset with ability to notice and communicate patterns
Comfort with Notion, Slack, Zendesk (or similar), Google Workspace, and AI platforms
Genuine interest in AI, creative tools, or both
High ownership and autonomy in a fast-moving environment
Why It Stands Out:
Premium salary ($75K–$90K) for a support role at a cutting-edge AI company
Remote across North America and London — rare global flexibility
Offices in NYC, San Francisco, Seattle, and London for those who want in-person connection
High-autonomy culture that rewards initiative and rewards people who bring ideas nobody asked for yet
Work at the absolute frontier of AI — world models, general-purpose simulation, and creative AI
Recognized as a best place to work
→ Apply for Consumer Support Specialist at Runway
These Are Not Average Support Roles
AlphaSense, Headway, and Runway aren't just hiring someone to answer tickets — they're looking for sharp, curious professionals who will help shape their products, advocate for their customers, and grow within their organizations. If you've been undersold in customer support roles that didn't match your skills or ambitions, one of these three is worth your application today.
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