3 Remote Support Jobs Paying Up to $104K
DAILY LEADS
10/10/20265 min read
Remote operations and support roles at cutting-edge companies — paying way more than you'd expect.
This week's three remote roles prove that the most ambitious and fastest-growing companies in recruiting tech, AI legal services, and frontier data development are actively competing for sharp, detail-oriented support and operations professionals — and paying accordingly. Pay ranges from $30/hr all the way up to $104,000 a year, and all three are hiring right now.
1. Product Support Specialist — Ashby
Salary: $70,000 – $90,000/year (up to $104,250 in SF/NYC) + equity
Location: Remote (U.S. and Canada)
Ashby is building the next generation of enterprise recruiting software — and they're doing it at an exceptional pace, growing ARR at more than 100% year over year, serving 4,000+ customers including Snowflake, OpenAI, Shopify, Ramp, Notion, Reddit, and Zapier. Backed by Y Combinator, Elad Gil, and Lachy Groom through a Series D in 2025, this is a company at the perfect inflection point. As a Product Support Specialist, you'll be a genuine expert on a complex, rapidly evolving platform — owning sophisticated troubleshooting from first report through resolution and helping shape the support experience for enterprise customers across all market segments.
What You'll Do:
Own complex SaaS troubleshooting end-to-end — isolating configuration issues, reproducing ambiguous behavior, and communicating clearly throughout
Handle everything from sophisticated integration troubleshooting to guiding customers through detailed workflows and best practices
Contribute to projects that improve how the team operates — past examples include technical enablement content and workflow automation
Explain technical issues concisely and differently depending on the audience — whether an SMB or enterprise stakeholder
Balance investigation, customer communication, and escalation quality in a fast-moving environment
Support B2B customers across all company sizes from SMB to enterprise
Requirements:
Proven experience owning complex SaaS support tickets from first report through resolution
Strong technical troubleshooting skills — you get in the weeds, not around them
Clear, concise written and verbal communication with strong asynchronous work skills
Genuine curiosity and a systematic, ownership-driven approach to problem-solving
Experience with B2B support across company sizes
No preference for quick triage over deep investigation — this team solves deeply complex tickets
Why It Stands Out:
Strong salary ($70K–$90K, up to $104K in SF/NYC) + equity at a Y Combinator-backed Series D company
10-year exercise window for stock options — no pressure to purchase when you leave
Unlimited PTO with four weeks recommended per year — and they'll ask about it in your one-on-ones until you take it
12 weeks fully paid family leave + all health insurance premiums covered for you and your dependents
$100/month education budget + generous equipment and home office budget
Customers include Snowflake, OpenAI, Shopify, Ramp, Notion, Reddit, and Zapier — an exceptional reference list
→ Apply for Product Support Specialist at Ashby
2. CX Specialist — Harvey
Salary: $68,000 – $102,000/year + equity + 401(k) match up to 4% + comprehensive benefits
Location: Remote (U.S.)
Harvey is one of the most talked-about companies in the AI space right now — transforming how legal and professional services operate by combining frontier agentic AI with an enterprise-grade platform and deep domain expertise. Backed by world-class investors and scaling fast, Harvey is defining an entirely new category in legal tech. As a CX Specialist, you'll be the first line of support for both internal teams and external customers — managing high-volume non-technical support tickets with precision, empathy, and sound judgment, while building toward more complex support scope over time. This is a role for someone who takes ownership, moves fast, and wants to grow at one of the most exciting AI companies being built right now.
What You'll Do:
Act as the first point of contact for non-technical support inquiries with timely, empathetic, and accurate responses
Own your ticket queue and manage volume against SLA targets without sacrificing response quality
Exercise sound judgment on ticket routing — resolving independently when possible, escalating when needed
Apply consistent ticket tagging and categorization to support team-wide reporting and trend visibility
Contribute to FAQs, internal guides, and knowledge base articles for recurring questions
Partner with the Customer Education team to identify self-serve content opportunities
Maintain a strong working knowledge of Harvey's core AI product features
Requirements:
2+ years of professional customer support experience at a SaaS technology company
Working fluency with AI tools (ChatGPT, Claude, Gemini) — you use them, not just know of them
Experience with Zendesk, Salesforce, or similar customer support platforms
Strong written communication skills — clear, professional, and calibrated to the audience
High process consistency, comfort with ambiguity, and a genuine growth mindset
Excellent organizational skills and disciplined ticket hygiene
Why It Stands Out:
Wide salary range reaching six figures ($68K–$102K) + equity at a frontier AI company
401(k) with up to 4% employer match + comprehensive health, dental, and vision coverage
Flexible PTO at a company that values personal ownership and impact
Rare opportunity to support customers at a company reshaping how legal and professional services operate worldwide
Clear growth path into more complex technical support scope over time
Fast-moving, high-ownership culture where the work is ambitious and the growth opportunity is unmatched
→ Apply for CX Specialist at Harvey
3. Operations Associate, Payments — Snorkel AI
Salary: $30 – $40/hour ($62,400 – $83,200 annualized) + medical, dental, vision + 401(k)
Location: Remote (U.S.)
Snorkel AI is the frontier AI data lab — founded out of the Stanford AI Lab in 2019 and working with the world's leading AI labs and enterprises to build the data and environments behind high-performing frontier AI systems. As a Payments Operations Associate, you'll be the frontline support for Snorkel's network of Expert Contributors who power LLM data development — investigating and resolving payment issues and discrepancies with technical rigor, building SQL queries and automation tools, and sitting at the intersection of data operations, finance, product, and program teams. This is a technically elevated, analytically demanding role for someone with a customer support mindset and genuine comfort with data.
What You'll Do:
Own the day-to-day queue of payment support tickets as the primary contact for expert-facing payment issues
Investigate ticket issues by auditing contributor data and complex payment systems with dynamic bonus structures
Resolve payment disputes with clear, professional communication and escalate complex cases as needed
Build and maintain SQL queries, scripts, automations, and payment audit dashboards to speed up ticket investigation
Collaborate with Delivery, Operations, Finance, and Engineering to troubleshoot discrepancies and streamline payment workflows
Help maintain payment compliance and data traceability for operations, audit, and accounting purposes
Requirements:
2–3 years of experience in customer support, payments, payroll, or finance operations
Technically proficient in SQL, Google Sheets (advanced formulas), scripting/automation (Google Apps Script or similar), and reporting/dashboard tools (Looker, Tableau)
Experience with workflow automation tools such as Airtable or Zapier
Familiarity with 1099 gig contractor compliance or incentive-based compensation a strong plus
Clear written and verbal communication with comfort working across technical and non-technical teams
Bachelor's degree in Finance, Accounting, Business, or Engineering — or equivalent relevant experience
Why It Stands Out:
Strong hourly pay ($30–$40/hr) at a Stanford AI Lab-founded company at the literal frontier of AI
Work with the world's leading AI labs and enterprises on LLM data development — rare and valuable experience
Medical, dental, vision, and 401(k) benefits
Sit at the intersection of AI, data operations, and payments — a highly differentiated resume builder
Fast-moving team with real ownership and direct impact on AI systems being built right now
Preferred experience in generative AI data workflows — a growth area with massive long-term career upside
→ Apply for Operations Associate, Payments at Snorkel AI
These Are Not Average Remote Jobs
Virta Health, Harvey, and Snorkel AI aren't just hiring people to fill seats — they're looking for sharp, ownership-minded professionals who will help shape their operations, advocate for their customers and contributors, and grow with companies at the forefront of healthcare AI, legal AI, and frontier data development. If you've been looking for a remote role that actually rewards your skills and ambition, one of these three is worth applying for today.
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