3/11/26 3 Remote Customer Support & Operations Jobs Hiring Now ($20/hr-$95K/yr)

Customer-facing and strategic operations roles are essential to company growth, and remote positions in these areas offer excellent career progression. Whether you're passionate about senior care, creative technology, or healthcare innovation, these industries are investing in talent that can deliver exceptional experiences while working from home.

Home Care Consultant - Honor Technology

Honor Technology is changing the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's portfolio includes Home Instead, Inc., the world's leading provider of in-home care for older adults, with a global franchise network and more than 100,000 Care Pros delivering over 50 million hours of personalized care annually.

• What you'll do: Guide families and clients through their first conversations about in-home, non-medical care primarily by phone (also email, chat, and text); manage 80-95 calls per day using customer service and sales skills to connect with potential clients, understand their needs, and explain how Home Instead can help them age well at home; meet daily outreach and conversion goals while maintaining quality, empathy, and accuracy

• Requirements: 3+ years phone-based sales or customer service experience (inbound and outbound); Bachelor's degree or equivalent professional experience; high-volume call center experience; thrives in metrics-driven environment; empathetic communicator who can balance compassion with confident sales execution; experience working remotely; evening and weekend availability required (work every fourth weekend)

• Why this role stands out: Performance-driven role with tiered monthly bonus structure starting at $300 when you hit 100% of target, plus ability to overachieve for additional bonus pay; comprehensive benefits including zero-cost medical plan option, employer-paid disability and life insurance, equity, 401K with 4% match, and generous PTO

Salary: $19.90 - $22.10 per hour + monthly performance bonuses
Training: Mandatory 3-week virtual training (April 20th start), Monday-Friday 9am-5pm Central Time
Apply Here

Support Agent - Descript

Descript is a revolutionary multimedia editing platform that empowers creators around the world. The company is building the future of audio and video editing with AI-powered tools that make content creation more accessible and efficient for podcasters, video creators, and multimedia professionals.

• What you'll do: Deliver fast, friendly, and accurate support to Descript users through live chat, email, and video conferencing; guide users through product workflows, explain feature behavior, and help troubleshoot technical issues; capture detailed information using CRM tools; flag trends, bugs, and documentation gaps to contribute to team knowledge; assist with verifying internal documentation and chatbot behavior

• Requirements: 1-2+ years customer support or technical support experience on rapidly evolving software product; comfort reading and working with REST APIs (can interpret JSON responses and identify malformed requests); familiarity with API testing tools like Postman or curl; hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar); experience with Zendesk or comparable CRM platforms; stable high-speed internet for screen share meetings

• Why this role stands out: Join a small but growing support team helping shape what AI-powered customer support looks like; work with cutting-edge creative technology; strong written and verbal communicator who enjoys breaking things to figure out how they work; opportunity to build trust with users while gathering product feedback; work schedule is 8am-5pm PT, Tuesday-Saturday

Salary: $62,000 - $95,000
Apply Here

COB Verification Specialist - Oscar Health

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving members. Founded in 2012, Oscar is revolutionizing how health insurance works by building technology that makes navigating healthcare simple, intuitive, and human.

• What you'll do: Support issue resolution within the Oscar claims environment; manage end-to-end member data and payer eligibility to ensure accurate and timely claims processing; initiate recovery process by conducting outreach to payers and providers on overpaid claims; make outbound calls to providers to explain overpayment findings and resolve disputes; maintain detailed records of all recovery activities, correspondence, and outcomes in Oscar's systems

• Requirements: 1+ years in health insurance claims, claims recovery, or related field; proficient in basic Google Sheets and/or Excel; strong understanding of healthcare claims processing, medical billing, and insurance regulations (Medicare, Medicaid, commercial) is a bonus; familiarity with provider contract terms and payment methodologies preferred

• Why this role stands out: Work remotely for a fast-growing health tech company revolutionizing insurance; comprehensive benefits including medical, dental, vision, 11 paid holidays, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time; monthly vacation accrual at 15 days per year

Salary: $19.00 per hour
Location: Remote (open to candidates in: Atlanta, GA; Chicago, IL; Dallas, TX; Louisville, KY; Minneapolis, MN; Philadelphia, PA; Salt Lake City, UT)
Apply Here

Member Services Senior Associate - Maven Clinic

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's platform. Recognized as a CNBC Disruptor 50, Fast Company Most Innovative Companies, and Fortune Best Places to Work, Maven has raised over $425 million from top investors.

• What you'll do: Serve as trusted point of contact for members, independently resolving inquiries across Maven Managed Benefits, fertility programs, and Maven Wallet; interpret and explain benefits design, eligibility, and coverage to members; manage end-to-end reimbursement and payment workflows including reviewing documentation and guiding members on next steps; support members through complex or sensitive situations with clarity, empathy, and professionalism; contribute to internal documentation and surface improvement opportunities

• Requirements: 2+ years member-facing or customer support experience in healthcare, insurance, financial services, or process-driven environment; ability to independently manage complex, multi-step workflows with accuracy; experience interpreting benefits, claims, reimbursements, or policy-driven rules; strong written and verbal communication skills; high degree of empathy when supporting members through sensitive topics; comfort navigating multiple systems; proficiency with Google Workspace tools; flexibility to work assigned shifts including evenings, weekends, and holidays

• Why this role stands out: Join an award-winning company supporting women and families through fertility, maternity, and menopause journeys; access to full Maven platform for yourself including mental health and reproductive health care; 16 weeks 100% paid parental leave (after 1 year), annual professional development stipend with access to personal career coach, 401K matching with immediate vesting, hybrid work flexibility; Spanish fluency is a bonus

Salary: $68,000 - $80,000 per year + stock options
Location: Remote (open to candidates in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, VA, VT, WI)
Shifts Available: Multiple options including Monday-Friday (8:30am-5pm EST or 1pm-9:30pm EST), Sunday-Thursday, Tuesday-Saturday
Apply Here

Ready to Advance Your Career in Support or Strategy?

These three remote and hybrid jobs prove you can build a meaningful career in customer support, sales, or strategic operations across industries making real impact—from senior care to creative technology to healthcare innovation. Whether you're driven by helping families, supporting creators, or improving healthcare systems, there's an opportunity waiting for you.

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