3/13/26- 3 Remote Healthcare & Fintech Customer Support Jobs Hiring Now $19/hr-$84k/yr

Looking for remote opportunities in healthcare, fintech or tech in general? From managing provider data and patient insurance benefits to optimizing AI chatbots for customer service, today's job openings offer diverse career paths with great growth potential and competitive pay.

Why Remote Healthcare Admin & Tech Support Jobs Are in Demand

As healthcare and technology converge, remote positions in healthcare administration and technical support are experiencing significant growth. These roles offer strong earning potential, the chance to work with cutting-edge AI tools, and the satisfaction of improving patient and customer experiences from home.

Customer Support Automation Specialist - Billtrust

Billtrust is a leading provider of automated order-to-cash solutions that accelerate cash flow and improve customer satisfaction for businesses. The company leverages AI-powered technology to help organizations streamline their billing and payment processes.

• What you'll do: Own chatbot performance outcomes by monitoring KPIs and implementing workflow improvements that drive measurable gains in case deflection and customer satisfaction; review chatbot conversations in Forethought AI to design and implement new workflows that improve self-service rates; leverage AI analytics including knowledge gap dashboards to prioritize workflows and Help Center updates; write, edit, and publish technical knowledge articles that enable self-service; report on chatbot and knowledge base performance metrics

• Requirements: 2+ years creating customer-facing technical documentation or managing AI chatbot performance in SaaS environment; proven success leveraging AI tools for support case deflection (experience with Forethought AI is a plus); strong analytical skills with track record of driving measurable results through AI optimization; excellent writing and communication skills; strong project management and problem-solving abilities; ability to work independently and collaboratively across teams

• Why this role stands out: This is a high-impact role where you'll directly influence customer experience outcomes through AI optimization; you'll work at the intersection of AI technology, customer service, and content strategy while delivering measurable improvements in self-service and case deflection rates

Salary: $80,000 - $84,000 per year
Apply Here

Documentation Specialist - AdaptHealth

AdaptHealth is a leading provider of full-service home medical equipment products and services dedicated to empowering patients to live their best lives outside of hospitals and in the comfort of their homes. The company offers comprehensive solutions that help patients maintain independence and quality of life through essential medical equipment and support services.

• What you'll do: Create and generate electronic forms requesting patient documents from physicians and insurance companies; collect and manage patient eligibility documents including prescriptions, certificates of medical necessity, letters of medical necessity, and prior authorizations; contact doctor offices and insurance companies to collect necessary documentation for billing; analyze documentation required for billing services and ensure compliance with payer requirements; resolve pending revenue by reconciling received documentation and pending charges; collaborate with physician offices and AdaptHealth staff to ensure timely receipt of documentation

• Requirements: High school diploma or equivalent; 1+ year work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management; strong verbal and written communication; excellent customer service skills; proficient computer skills and knowledge of Microsoft Office; analytical and problem-solving skills with attention to detail; ability to prioritize and manage multiple tasks; solid ability to learn new technologies and understand flow of data through systems; understanding of Medicare, Medicaid, HIPAA, and private insurance regulations

• Why this role stands out: Make a profound impact on patients' quality of life by ensuring they receive essential home medical equipment; work remotely while supporting the critical revenue cycle that keeps healthcare services flowing to those who need them most; opportunity to work with physician offices, insurance companies, and internal teams in a collaborative healthcare environment; strong focus on compliance and continuous quality improvement

Salary: $43,000-$62,000 according to Glassdoor
Apply Here

Provider Data Entry Specialist - Crestline

Crestline works with Health Plan clients to conduct provider recruitment and data management, supporting critical healthcare operations including claims processing, provider directories, and network management.

• What you'll do: Conduct ongoing telephonic, email, and faxed outreach to medical and specialty health providers; establish positive relationships with providers while collecting and entering provider data into health plan core systems and databases; gather and verify provider demographic data, input new provider records, update existing provider information, and ensure data quality through quality assurance checks; support claims processing, provider directories, and network management

• Requirements: Customer service and PC skills including Excel or other database tools; prior work with Quickbase is a plus; knowledge of healthcare terminology, provider types, and administrative provider functions preferred; strong verbal and written communication; strong attention to detail and ability to meet productivity expectations; comfort interacting with providers via telephone; ability to work in virtual production environment within business hours of differing time zones

• Why this role stands out: Flexible contract position with competitive hourly rate; work directly with healthcare providers to support critical network operations; educational background in healthcare administration or information technology is generally preferred but not required

Salary: $38 - $40 per hour
Important Note: This is a 1099 contract position without benefits; hours may vary and are not guaranteed; consultants may need to provide their own equipment (telephone and laptop)
Apply Here

Eligibility Senior Representative - Evernorth Health Services (Cigna)

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care, and benefit solutions to improve health and increase vitality. Through Accredo specialty pharmacy services, the team provides in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis, and growth hormone deficiency, offering comprehensive management services including clinical care, counseling, and reimbursement services.

• What you'll do: Perform specialized patient access functions requiring advanced understanding of insurance benefits and processes; facilitate cross-functional resolution of drug coverage issues and proactively address issues impacting referral turnaround time; independently resolve patient claims issues using subject matter knowledge; prepare and review claims to ensure accuracy to payer requirements including codes, dates, and authorizations; contact benefit providers to gather policy benefits and limitations; perform medical/pharmacy benefits verification requiring complex decision skills

• Requirements: High school diploma or GED required (bachelor's degree preferred); at least 2+ years related working experience; must have healthcare experience with medical insurance knowledge and terminology and experience in patient access; intermediate data entry skills and working knowledge of Microsoft Office; excellent phone presentation and communication skills; demonstrated ability to handle professionally challenging customers; ability to adapt in dynamic work environment and make decisions with minimal supervision; advanced problem-solving skills

• Why this role stands out: Work for a major healthcare company making a positive daily impact on patients' lives with chronic health conditions; comprehensive benefits starting day one including medical, vision, dental, 401(k) with company-paid life insurance, tuition reimbursement, minimum 18 days PTO per year plus paid holidays; eligible for annual bonus plan; high-touch role where you directly help patients access critical medications and care

Salary: $19 - $29 per hour (depending on experience and geographic location)
Remote Requirements: Cable broadband or fiber optic internet with speeds of at least 10Mbps download/5Mbps upload
Apply Here

Ready to Advance Your Healthcare or Tech Career?

These three remote jobs prove you can build a meaningful career in healthcare administration, AI-powered customer support, or patient advocacy while working from home. Whether you're passionate about optimizing technology for better customer experiences, supporting healthcare provider networks, or helping patients access life-saving treatments, there's an opportunity waiting for you.

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