4 Remote Customer Support Jobs Hiring Now | Digital Health, Retail, GovTech & AdTech
From entry-level to analyst-level — strong pay, real growth, all from home.
DAILY LEADS
5/31/20265 min read
Remote customer support continues to evolve — and this week's four roles prove just how far the field has come. We're talking AI-powered digital health, luxury retail technology, government software, and enterprise advertising analytics. Whether you're bilingual, technically minded, or just great with people, there's a role here worth exploring.
1. Member Support Associate (Temp) — Twin Health
Salary: $21.00 – $24.00/hour Schedule: Tuesday–Saturday, 10:30 AM – 7:00 PM CST Location: Remote (U.S.)
Twin Health is revolutionizing how chronic metabolic diseases like type 2 diabetes and obesity are treated — using AI-powered Digital Twin technology to build a personalized model of each member's metabolism. Backed by over $100 million in funding from Sequoia, ICONIQ Growth, and Temasek, and named Innovator of the Year by EHIR, Twin is scaling fast. As a Bilingual Member Support Associate, you'll be on the front lines of that mission — supporting members in both English and Spanish through video, phone, and messaging every day. This is a temp-to-hire role with the opportunity to move into a permanent position after 90 days.
What You'll Do:
Conduct Sensor Activation visits with new members, ensuring successful device connectivity
Engage with members via video and phone for the majority of the workday
Troubleshoot technical issues in real time with empathy and efficiency
Manage and resolve support cases within a ticketing system
Prioritize and triage inbound inquiries based on urgency and impact
Document all interactions accurately and meet SLAs including response time, resolution rate, and CSAT
Requirements:
2+ years of customer-facing experience
Fluency in both English and Spanish (preferred, not required)
Experience in a high-volume, queue-based contact center environment preferred
Strong communicator across phone, video, chat, and email
Healthcare experience preferred; passion for metabolic health a plus
Post-secondary education completed
Why It Stands Out:
Temp-to-hire with a clear path to permanent employment after 90 days
100% employer-sponsored healthcare, dental, and vision (80% for family)
16 weeks fully paid parental leave for delivering parents
Unlimited vacation with manager approval + equity participation opportunity
401(k) retirement savings plan
Work at the forefront of AI-powered digital health — named one of Newsweek's Top Most Loved Workplaces
→ Apply for Bilingual Member Support Associate at Twin Health
2. Customer Experience Specialist — Quince
Salary: $23/hour + tenure-based increases + up to $1,000/month performance bonus Location: Remote (U.S.)
Quince is a tech-forward direct-to-consumer brand on a mission to make high-quality essentials radically affordable — disrupting retail with AI, analytics, and automation at the core. As a Customer Experience Specialist, you'll be the human heartbeat behind the brand, connecting with customers across chat, email, phone, and social channels to deliver thoughtful, authentic service that builds lasting loyalty. With a performance bonus structure that can add up to $12,000 extra per year, this role rewards excellence in a real and meaningful way.
What You'll Do:
Own each customer interaction from start to finish with clarity, care, and confidence
Resolve issues with empathy, turning challenges into positive experiences
Navigate tools efficiently while maintaining a warm, human touch
Share insights and recurring patterns to help improve the overall customer experience
Become a product expert to guide customers authentically across all categories
What Success Looks Like:
CSAT ≥ 4.8/5 and First-Contact Resolution ≥ 80%
QA Score ≥ 95% with SLAs met across all channels
At least one actionable process improvement contributed per month
Requirements:
High school diploma or GED
Minimum 2 years of customer service experience
Proven ability to build relationships and resolve issues in a remote environment
Dedicated quiet workspace and reliable high-speed internet (75+ Mbps download)
Successful completion of 90-day introductory period required
Why It Stands Out:
$23/hr base with tenure-based increases + up to $1,000/month performance bonus
Clear growth tracks: Category Expert, Senior Associate, Team Lead, CX Manager, Quality & Training, or Workforce Management
3-week paid training and onboarding + set schedule with guaranteed hours
Medical, dental, vision, life, disability, and 401(k)
Referral bonuses of up to $1,000
Culture of ownership and autonomy at a fast-scaling, investor-backed retail tech company
→ Apply for Customer Experience Specialist at Quince
3. Operations Support Analyst (Contractor) — Accela
Salary: $20.00 – $25.00/hour Duration: 6-month contract Location: Remote (U.S.)
Accela has been a leader in government software for nearly 20 years — building cloud-based solutions that help local governments serve their communities more efficiently and transparently. As an Operations Support Analyst contractor, you'll focus on a specific and critical function: resolving email delivery failures that affect public-facing notifications and user account provisioning. This is a focused, process-driven role perfect for someone detail-oriented, methodical, and reliable — and no prior SaaS experience is required.
What You'll Do:
Monitor and triage email delivery issues reported through Salesforce support cases
Use SendGrid administrative tools to look up blocked addresses, identify causes, and unblock when appropriate
Update Salesforce cases with resolution notes and confirmation of actions taken
Communicate clearly with support engineers and customers through case comments
Track recurring patterns in email delivery failures and flag systemic issues to leadership
Maintain a log of unblock actions for reporting and trend analysis
Requirements:
1+ year of experience in customer service, email administration, IT helpdesk, or technical support
Comfortable navigating web-based administrative dashboards and tools
Strong attention to detail with ability to follow consistent processes accurately
Clear, professional written communication skills
Reliable internet and ability to work standard U.S. business hours
Why It Stands Out:
Accessible entry point into GovTech and SaaS operations — no prior SaaS experience required
Focused, well-defined role with clear daily responsibilities and deliverables
Gain hands-on experience with Salesforce and SendGrid — two highly marketable tools
Work for an established industry leader that powers government services across the country
Competitive contract pay ($20–$25/hr) with standard U.S. business hours
→ Apply for Operations Support Analyst at Accela
4. Customer Support Analyst — iSpot.tv
Salary: $68,680 – $82,760/year + equity Location: Remote (U.S.)
iSpot.tv is one of Seattle's hottest adtech startups — building the leading platform for TV advertising measurement and analytics. As a Customer Support Analyst, you'll be a primary point of contact for their large book of enterprise clients, blending product knowledge, technical expertise, and exceptional writing skills to deliver a world-class support experience. This is a technically elevated support role with analyst-level pay to match.
What You'll Do:
Own and manage a daily Zendesk ticket queue with a guaranteed 24-hour response and 1–2 business day resolution rate
Evaluate, troubleshoot, and replicate complex UI bugs and data discrepancies, escalating to Engineering via JIRA
Utilize MySQL databases to perform backend data verification and isolate root causes of client issues
Assist with pixel creation, deployment troubleshooting, and cross-platform data delivery verification
Draft and publish Statuspage posts and in-dashboard notifications for Severity 1–2 system outages
Provision APIs, manage Devsite access, and handle technical account lifecycle operations
Requirements:
Practical experience or education in SQL, Python, or working with an engineering team
Direct experience with Zendesk, JIRA, Salesforce, and Confluence
Exceptional written communication skills — ability to translate technical concepts into clear, client-friendly language
Experience verifying data delivery, analyzing API usage, or creating digital tracking pixels preferred
Strong analytical and critical thinking skills with a data-driven mindset
Fast learner who thrives in complex, rapidly evolving environments
Why It Stands Out:
Analyst-level compensation ($68K–$82K) for a support role at a cutting-edge adtech startup
Equity in one of Seattle's fastest-growing startups
Work at the intersection of technology, data, and enterprise client success
High-visibility role with direct impact on product, engineering, and client experience
Fast-paced, intellectually stimulating environment where no two days are the same
→ Apply for Customer Support Analyst at iSpot.tv
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