4/17/26 Leads: 3 Remote Customer Support Jobs Hiring Now | EdTech, SAAS & Fintech

Remote customer support has evolved — and these three roles prove it. We're talking AI-powered creative tools, early education technology, and professional payments platforms. If you're a problem-solver who thrives in fast-paced environments and loves helping people, this week's picks are worth a close look.

Here are three standout remote roles hiring right now:

1. Customer Support Specialist — Brightwheel

Brightwheel is the largest and fastest-growing platform in early education — trusted by millions of educators and families every day and backed by top investors including Bessemer and Mark Cuban. As a Customer Support Specialist, you'll be the go-to resource for administrators, teachers, and families navigating one of the most beloved EdTech platforms in the country.

What You'll Do:

• Support customers across chat, email, and phone in a high-volume environment

• Troubleshoot product and usage issues from start to finish

• Communicate clear, accurate, and easy-to-follow instructions

• Build deep knowledge of the Brightwheel platform and stay current on product updates

• Identify recurring issues and contribute ideas to improve the customer experience

• Partner cross-functionally with Customer Success, Product, and Engineering teams

Requirements:

• 1+ year of customer service or support experience (or relevant education/childcare experience)

• Strong written and verbal communication skills

• Proven ability to manage multiple priorities in a fast-paced environment

• Comfortable learning new tools and systems (Zendesk, Intercom, or Salesforce a plus)

• Experience in education or working with educators and families a bonus

Why It Stands Out:

• Work for a three-time Cloud 100 company making a real difference in early childhood education

• Comprehensive medical, dental, and vision coverage

• Generous paid parental leave and flexible PTO

• 401(k) with local retirement savings plan

• Equity opportunities — share in the long-term success you help create

• Distributed team with remote employees across every U.S. time zone

Key Details:

Salary: $46,000/year

Location: Remote (U.S.)

→ Apply for Customer Support Specialist at Brightwheel

2. Creative Support Specialist — Runway

Runway is at the absolute frontier of AI — building world models that merge art and science to simulate reality itself. Their creative platform is loved by artists and creators worldwide, and they're growing their support team to match. As a Creative Support Specialist, you'll combine technical expertise with creative passion to deliver exceptional support experiences for a global community of innovators. This is not your average support role.

What You'll Do:

• Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers

• Handle escalations from the AI support layer with expert problem-solving

• Analyze trends in AI support escalations to optimize deflection and improve automated responses

• Create and maintain self-service content including help docs, videos, and FAQs

• Engage with Reddit communities and user forums

• Identify root causes of support volume trends and proactively address them

• Triage complex technical issues for escalation to the Enterprise team

Requirements:

• 1–3 years in customer support, operations, or a related role

• Strong written communication — clear, empathetic, and efficient

• Quick learner with ability to master complex creative software

• Data-driven mindset with an eye for patterns and opportunities

• Interest in AI, automation, and/or the creative space

• ⚠️ Application requires building a custom Runway workflow — sign up free at runway.ml to get started

Why It Stands Out:

• Premium salary ($75K–$90K) for a support role at a cutting-edge AI company

• Work at the intersection of art, technology, and artificial intelligence

• Autonomous, fast-paced environment that rewards initiative and creativity

• Open to candidates across North America and London

• Offices in NYC, San Francisco, Seattle, and London for those who want in-person connection

• Equity compensation — grow with one of the most exciting AI companies in the world

Key Details:

Salary: $75,000 – $90,000/year

Location: Remote (U.S., Canada, or London)

→ Apply for Creative Support Specialist at Runway

3. Customer Support Specialist, Payments — 8am

8am (formerly AffiniPay) is the professional business platform trusted by more than 250,000 legal, accounting, and client-focused professionals across the U.S. — and they've been on the Inc. 5000 fastest-growing companies list for 13 years running. As a Customer Support Specialist focused on payments, you'll be the frontline expert helping professionals get the most out of products like MyCase, LawPay, and CPACharge.

What You'll Do:

• Answer inbound support calls and provide product troubleshooting for payments platforms

• Respond to customer inquiries via email, phone, and support ticketing systems

• Educate customers on MyCase, LawPay, and CPACharge product features

• Document found issues and steps to reproduce for internal teams

• Stay current on new product releases and updates

• Leverage AI tools to improve workflows and enhance customer interactions

Requirements:

• Bachelor's degree

• 2+ years of customer support experience

• Excellent written and verbal communication skills

• Strong interpersonal skills and professional demeanor

• Proficiency in Microsoft Office or similar programs

• Experience using AI tools to improve workflows a plus

Why It Stands Out:

• Competitive pay ($20–$27/hr) + annual bonuses + equity options

• 100% company-paid HDHP health insurance plan for employees

• Flexible Time Off + paid holidays + parental leave program

• Wellness stipend, mental health support, and one-on-one nutrition coaching

• Professional development funds + leadership programs + 8am.edu learning platform

• 401(k) with company match + paid volunteer time off + charitable gift matching

Key Details:

Salary: $20 – $27/hour + annual bonus + equity

Location: Remote (U.S.)

→ Apply for Customer Support Specialist at 8am

Ready to Find Your Next Remote Role?

From early education to AI-powered creative tools to professional payments, these three companies are building products that matter — and they need passionate, people-focused support professionals to help them deliver. Whether you're just starting out or ready to level up your career, there's a role here worth applying for.

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