4/28/25 Daily Job Leads

Customer Support Specialist @ Yembo

Yembo is seeking a detail-oriented and customer-focused Support Specialist to provide exceptional customer support across multiple channels, including email, text, chat, and phone. As the first point of contact, you'll be responsible for efficiently handling inbound customer inquiries, troubleshooting issues, and escalating complex problems to higher-tier support. This role requires experience with JIRA or a similar ticketing system, and the ability to thrive in a fast-paced support environment, managing a call and chat queue. The ideal candidate possesses strong communication and problem-solving skills, a customer-first mindset, and the ability to multitask effectively. You'll document interactions, follow support protocols, and contribute to process improvements. This is a fully remote position, and you must be US-based, with East Coast time zone strongly preferred. The work schedule is Friday to Tuesday, with Wednesdays and Thursdays off. If you're passionate about helping customers and excel in a dynamic, remote team setting, Yembo encourages you to apply for this customer support specialist role.

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Customer Experience Supervisor @ PeerSpace

Peerspace is seeking a detail-oriented and experienced Customer Experience Supervisor to lead and develop a team focused on providing exceptional support to its users. In this role, you will oversee strategic areas of Customer Experience (CX), such as dispute resolution, learning and development, and customer outreach. You will be responsible for de-escalating user disputes, providing clear and timely guidance on escalations, and ensuring the team meets and exceeds performance metrics. Key responsibilities include providing regular feedback and career development opportunities to team members, managing workload distribution, and driving employee engagement. You will also play a crucial role in process improvement, including developing guidelines, identifying solutions, and creating new processes from scratch. The role involves analyzing data trends, generating reports, and providing recommendations for improvement. You will collaborate cross-functionally across the organization and present in team and company meetings. The ideal candidate is a problem-solver with excellent communication, critical thinking, and multitasking skills. They should be able to inspire and motivate a team, provide guidance, and proactively identify solutions. Proficiency in Google Drive, Zendesk, Intercom, and SQL is required. This role is ideal for someone with 3+ years of experience in customer service, customer support, or customer experience who thrives in a fast-paced environment and enjoys working with others.

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Patient Enrollment Specialist

Recora, a rapidly growing digital health company focused on cardiac recovery and management, is seeking a Patient Enrollment Specialist to play a key role in enrolling patients in their innovative healthcare service. In this part-time/1099 contractor role, you will engage potential patients and their families via phone, providing information about Recora's telemedicine-delivered exercise and wellness program for older adults with cardiovascular disease. You will address patient questions, emphasize program benefits, handle objections, assist with app/website navigation, provide technical support, schedule sessions with the care team, and ensure a smooth enrollment process. The ideal candidate will have experience in a quota-driven environment, a passion for improving healthcare outcomes through technology, and strong customer engagement/sales skills. Experience with outbound calling and leveraging technology in a professional setting is essential. This is a fully remote position, reporting to the Manager of Enrollment Operations. If you are a motivated individual who thrives in a fast-paced startup environment and wants to make a real difference in patients' lives, Recora encourages you to apply.

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Customer Support Agent @ ParentSquare

ParentSquare is seeking a customer-centric Customer Support Agent to provide empathetic and efficient support to parents, teachers, and school/district administrators via email, chat, and phone. As the first point of contact, you will resolve product or service issues, document interactions in the ticketing system, escalate complex problems, and maintain in-depth knowledge of ParentSquare's products and services. You will also contribute to improving support resources, testing products, and sharing customer feedback. The ideal candidate has prior experience in customer support or customer success, preferably within the EdTech sector, with familiarity in SIS or technical integrations (SFTP, API). Strong communication, multitasking, and technical skills are essential, along with a proactive, positive attitude and the ability to work a flexible schedule. If you are passionate about enhancing student success through communication and thrive in a dynamic, remote environment, ParentSquare encourages you to apply.

APPLY HERE!