6/23 Job Leads: $18-$25/hr (and higher) Remote Customer Service & Support Roles Currently Hiring!

Support Specialist I at Order.Co

Order.co, a guided B2B marketplace on a mission to simplify business buying, is seeking a Support Specialist to join its dynamic team. As a Support Specialist I, you will be on the front lines, delivering high-quality customer support and ensuring a seamless experience for a diverse range of business clients and their vendors. Your primary goal is to efficiently triage issues and provide timely and effective solutions.

Your day-to-day responsibilities will include:

• Handling a high volume of phone calls, emails, and chats from customers and vendors with professionalism and empathy.

• Troubleshooting and problem-solving a variety of issues, from technical problems to questions about product usage.

• Communicating complex information clearly and concisely to customers.

• Collaborating with internal teams like Account Management and Product to relay customer feedback and contribute to ongoing improvements.

• Accurately documenting all customer interactions and tracking issues to ensure effective follow-up.

This remote support job is perfect for a resilient and detail-oriented individual with a strong customer-centric mindset. Order.co is looking for a candidate who brings:

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and a knack for analyzing issues to find the root cause.

• The ability to multitask effectively and manage time well in a fast-paced environment.

• A calm, empathetic demeanor, especially during challenging situations.

• A collaborative, team-player attitude and a willingness to learn and adapt.

• Bonus points for: 1+ years of customer support experience (especially in SaaS or e-commerce) and familiarity with CRMs like Zendesk.

  Key Details:

• Position: Full-Time, Remote-friendly

• Compensation: The anticipated pay range for this role is $20 - $23 per hour.

Support Agent II at Renaissance

Renaissance, a global leader in pre-K–12 education technology, is looking for a Support Agent II to provide exceptional customer service to educators and school staff. If you want a remote job where you can support teachers and help drive student growth, this role is for you. As a Support Agent II, you will be a key point of contact for support-related issues, handling both routine and complex problems. This is a step above a standard entry-level role, requiring strong technical acumen and the ability to guide educators through Renaissance's innovative learning platforms.

Your day-to-day responsibilities will include:

• Resolving complex technical and product-related problems for customers via phone, email, chat, and virtual meetings.

• Proactively analyzing customer needs and collaborating with other departments to find effective solutions.

• Troubleshooting issues across various operating systems and browsers to ensure a seamless user experience.

• Managing a queue of support tickets efficiently while maintaining high standards of customer care.

• Assisting and supporting early-career team members and new hires as a knowledgeable resource on the team.

This remote ed-tech job is perfect for an individual with strong customer support skills and the ability to handle technical challenges with confidence. The ideal candidate brings:

• A high school diploma or GED, with 1+ years of customer support experience being a plus.

• Working knowledge of the Microsoft Office Suite and other computer applications.

• The ability to effectively communicate solutions and guide users through online education platforms.

• A knack for quick problem-solving and prioritizing tasks in a fast-paced environment.

• Preferred skills include: experience with platforms like FastBridge, Salesforce, and Jira.

Key Details:

• Position: Full-Time, Remote-friendly

• Compensation: The hourly pay range for this role is $18.47 - $25.41, based on national market data and varying by experience and location.

Weekend Customer Experience Rep at Archive

Archive, the leading technology platform powering resale for major brands like Lululemon and The North Face, is looking for a dedicated individual to join its customer support team. As a member of the customer support team, you will be on the front lines, helping customers have a delightful experience buying and selling used products on Archive-powered sites.

Your day-to-day responsibilities will include:

• Responding quickly to customer-submitted email requests with a positive and helpful attitude.

• Troubleshooting and guiding customers through their questions and concerns.

• Partnering with internal teams to solve larger customer-related issues.

• Documenting problems and resolutions, and escalating issues when appropriate.

• Following up with customers to ensure their issues have been successfully addressed.

This part-time, work-from-home job is perfect for a customer-focused individual with strong problem-solving skills. The ideal candidate brings:

• Prior experience working with customers in a retail, hospitality, or online support setting.

• Excellent communication and organizational skills.

• A basic knowledge of e-commerce retail.

• The ability to think critically and troubleshoot complex problems in a fast-paced environment.

• The discipline to work remotely with little supervision while completing daily tasks.

• Bonus points for: prior experience with Zendesk.

Key Details

• Position: Part-Time (maximum of 30 hours per week).

• Schedule: The ability to work on weekends is required (at least 6 hours on Saturday and Sunday).

• Arrangement: This is a fully remote position open to U.S. applicants only.

• Compensation: The hourly pay range for this role is $20 - $25.

Claims Specialist at Liberty Mutual

Liberty Mutual, a leading company is seeking a diligent and professional Claims Specialist to join its dynamic claims team. This is a fantastic remote work opportunity where you will manage a caseload of insurance claims from initial investigation to final resolution. If you have a background in claims handling and are looking for a role with comprehensive training and a clear career path, this could be the perfect fit for you.

Your day-to-day responsibilities will include:

• Managing an assigned inventory of routine to moderately complex claims.

• Planning and conducting investigations to confirm coverage and determine liability and damages.

• Interacting with claimants, policyholders, attorneys, and other third parties.

• Assessing policy coverage and establishing appropriate reserve requirements for each claim.

• Negotiating and settling claims within your assigned authority limits.

This remote insurance job is perfect for an individual with proven interpersonal and analytical abilities. The ideal candidate brings:

• 1 year of claims handling experience is required.

• A Bachelor's degree or equivalent experience.

• Strong negotiation skills and the ability to build effective professional relationships.

• Knowledge of legal liability, insurance coverage, and medical terminology is preferred.

• The ability to obtain state licensing as required.

Key Details:

• Position: Full-Time, Remote with a hybrid requirement for some locations.

• Location Requirement: While this is a remote position, candidates residing within 50 miles of the following offices are required to report in-office twice a month:

  • Plano, TX

  • Suwanee, GA

  • Hoffman Estates, IL

  • Westborough, MA

• Training: The position offers a comprehensive training program to enhance your skills and provide exceptional service.