6/30 Leads: 5 Remote Tech & Healthcare Jobs $50k-$130k/year!

Care Operations Specialist

As a Care Operations Specialist at Carrum Health, you won't just be supporting patients; you'll be instrumental in shaping the systems that enable seamless, high-quality care. This operations role is critical to their success as they continue their tremendous growth. You'll work collaboratively to develop the infrastructure needed by the Patient Care team, ensuring every patient interaction meets the rigorous "Carrum standard."

They're looking for someone with a strong blend of expertise, tech savviness, and a problem-solving skillset. You'll be working cross-functionally to improve, optimize, and implement processes, workflows, and technologies. Your contributions will directly enhance the patient experience and empower teams to provide even better care. Key responsibilities for this dynamic role include:

• Optimizing Workflows: Collaborating with diverse teams (Care, Tech, Analytics, Provider Operations, Finance) to streamline tools and processes that enhance the patient journey.

• Process Improvement: Identifying and implementing opportunities to make team processes and policies more efficient.

• Patient Coordination: Assisting with patient travel needs and other essential coordination efforts.

• Tool Testing & Feedback: Providing crucial feedback on patient-facing and internal tools before their release.

• Data Management: Supporting reporting, information management, and data collection/cleaning for the Patient Care and Operations teams.

The salary range for this position is $50,000 - $60,000, plus bonus, depending on your experience level and geographic location.

Billing Support Specialist at Grow Therapy

Grow Therapy is looking for a dedicated Billing Support Specialist to play a crucial role in our mission. If you're ready to ensure both patients and therapists feel heard, supported, and empowered, we want to connect with you! At Grow Therapy, we believe in providing greater knowledge and choice to everyone interacting with mental healthcare. As a Billing Support Specialist, you'll be on the front lines, serving as a passionate advocate for both our Clients and Therapists. You'll tackle challenges head-on, ensuring seamless experiences and continuous growth. This is more than just a support role; it's an opportunity to directly impact the lives of those seeking and providing vital mental health services.

What you'll be doing day-to-day:

• Troubleshooting & Resolution: You'll expertly troubleshoot and resolve issues raised by Clients and Therapists via phone and live chat, ensuring smooth operations.

• Platform Expertise: You'll become a go-to resource, assisting and educating customers on the Grow Therapy platform, always providing exceptional customer service.

• Root Cause Analysis: Digging deep into problems, you'll help identify root causes and collaborate with our Product teams to continuously improve the platform.

• Advocacy: You'll be a passionate advocate, ensuring every Client and Therapist feels heard and supported throughout their journey with Grow Therapy.

The base compensation for this position is competitive, ranging from $45,000 - $48,000 USD, depending on your experience, qualifications, and work location.

You'll be a great fit if you bring:

• Insurance Expertise: At least one year of experience with insurance across multiple commercial and government payers.

• Medical Billing Knowledge: Strong knowledge of medical terminology, ICD-10/CPT codes, preferably within mental health.

• Payer Portal Proficiency: Experience with platforms like Claim MD or Availity for verifying benefits, reading EOBs, and comprehensively explaining benefits to patients.

• Remote Work Success: The ability to thrive working independently and remotely, adapting well to changing priorities and customer needs.

• Customer-Centric Mindset: A work ethic defined by kindness and empathy, always prioritizing the Customer Experience.

• Problem-Solving Skills: A natural curiosity for health tech and a love for solving complex problems.

• Comfort with Metrics: Comfort meeting quantitative metrics, including daily conversation volumes.

• Startup Enthusiasm: Excitement about working in a fast-paced startup environment and contributing to its growth.

Bonus points if you're bilingual (Spanish preferred)!

Customer Care Partner at Totango

Totango's Customer Growth Platform provides businesses with a single source of truth, delivering crucial insights, health monitoring, collaboration tools, and workflow automation. As a Customer Care Partner at Totango, you're not just resolving technical issues; you're building relationships and fostering trust. You'll be the first point of contact for our customers, taking full ownership of their experience from start to finish. This means:

• Quick Triage & Thoughtful Troubleshooting: Responding rapidly and investigating technical issues using internal tools and logs with precision.

• Customer Advocacy: Serving as the customer's guide and champion, whether you're solving the issue directly or coordinating across various teams (Product, Sales Engineering, CSMs).

• Real-time Coordination: Managing high-priority cases and collaborating in real time to ensure swift resolution.

• Clear Communication: Keeping customers informed with compassionate and clear updates throughout the entire process.

• Prioritization & Impact Assessment: Efficiently assessing urgency and impact to prioritize tasks effectively.

The base salary for this role ranges from $60,000 - $70,000 per year, with compensation determined by factors like experience, job-related skills, and relevant education.

You'll be a great fit if you bring:

• B2B SaaS Experience: At least 1 year of experience working in B2B SaaS.

• Communication Excellence: Excellent written and verbal communication skills.

• Cross-Functional Collaboration: A collaborative mindset and experience working with various teams.

• Strong Ownership: A proactive approach – you don't "pass the buck."

• High-Quality Customer Service: Passion and proven experience in providing exceptional customer service.

• Technical Acumen: Basic SQL skills, experience reading logs, and the ability to translate complex technical issues into plain language.

• Tool Proficiency: Experience with tools like Zendesk and Jira.

Bonus points if you have:

• Experience with customer growth platforms, CRM, or data integration tools.

• Familiarity with sales-led or value-based Customer Success strategies.

User Operations Specialist at Harvey

Harvey, a leading secure AI platform, is rapidly expanding its team, and they're looking for a User Operations Specialist to be a critical part of their customer-facing success. Harvey is more than just an AI platform; it's a game-changer for legal and professional services. As a User Operations Specialist at Harvey, reporting to the Head of User Operations, you'll be the frontline support for their enterprise customers. This isn't just about troubleshooting; it's about providing empathetic, accurate, and timely resolutions that ensure a seamless support experience.

What you'll be doing:

• First Point of Contact: Serving as the initial touchpoint for customer support inquiries, delivering resolutions with empathy and precision.

• Multitasking & Responsiveness: Expertly juggling multiple priorities and tasks while maintaining a high level of service.

• Collaborative Problem-Solving: Working closely with your team to troubleshoot complex issues, escalating when necessary.

• Product Expertise: Developing and maintaining a deep understanding of Harvey's products and services to offer knowledgeable support.

• Documentation & Improvement: Documenting customer interactions and feedback to contribute to continuous service improvement and help refine support processes and materials (like FAQs and knowledge base articles).

• Cross-Departmental Collaboration: Partnering with other departments to resolve customer issues and enhance the overall customer experience.

• Staying Current: Keeping up-to-date with new product features and updates to provide accurate and current support.

The expected compensation range for this role is $90,000 to $130,000.

You'll be a great fit if you have:

• Experience: 2+ years in a customer support role, preferably in a high-tech or fast-paced environment, with a track record of providing "white glove" or "premium support" to large enterprise customers.

• Empathy & Communication: Exceptional empathy, a genuine desire to connect with customers, and strong written and verbal communication skills to convey complex information clearly.

• Problem-Solving Skills: A knack for thinking creatively and resolving complex technical issues.

• Organizational Acumen: Excellent organizational skills to effectively manage multiple tasks and priorities.

• Technical Understanding: Familiarity with APIs and the ability to explain complex API concepts to both technical and non-technical audiences.

• Tool Proficiency: Experience with customer support tools and CRM systems; Intercom experience is a plus.

• Collaborative Spirit: The ability to work well in a team and build positive relationships across departments.

• Growth Mindset: A passion for continuous learning and staying informed about industry trends.

Member Support Supervisor at Garner

Garner is revolutionizing the healthcare landscape, and they're looking for a remote Member Support Supervisor to lead our fast-growing Concierge Team. As a Member Support Supervisor at Garner, you'll be at the core of their operations, leading a team of 8-12 Concierge Associates. Your team serves as the primary point of contact for our members, providing personalized support through chat, email, and phone to help them navigate complex healthcare decisions. This is a fully remote position, with scheduled shifts (Monday–Friday, 8 am–10 pm ET) requiring you to be on-call to ensure seamless member coverage.

What you'll do to make an impact:

• Team Leadership & Development: Guide and mentor your team through regular meetings and 1:1s, managing all aspects of individual performance, from coaching to development plans.

• Performance Oversight: Review ticket quality and leverage data to ensure your team consistently adheres to Garner’s high standards for service timeliness and quality.

• Expert Support & Escalation: Act as a subject matter expert, tackling the most complex member inquiries and serving as the primary point of resolution for your team and internal stakeholders.

• Scheduling & Training: Ensure optimal team scheduling to meet member demand and oversee the successful onboarding and training of new Concierge Associates.

• Process Improvement: Identify and implement initiatives to continually enhance the member experience and relay crucial member feedback to improve Garner’s product.

The base salary range for this position is $65,000 - $80,000.

You'll be a great fit if you have:

• Experience: A minimum of 4 years in a customer support or operations role, with a proven track record of managing a team to drive excellent results.

• Team Development: A genuine passion for developing team members and helping users succeed.

• Problem-Solving: The ability to think creatively and maintain composure under pressure.

• Data-Driven Mindset: A strong data-driven approach to decision-making and process improvement.

• Startup Enthusiasm: A desire to work in a fast-paced startup environment and a willingness to "roll up your sleeves."

• Mission Alignment: A genuine interest in our mission to improve the U.S. healthcare system.