7/14 Job Leads: Customer Support Based Roles up to $110k/year!

Senior Associate, Customer Experience

DoorDash is looking for a talented Senior Associate to join their Consumer Experience team, focusing on the critical area of credits and refunds.This position is perfect for someone who wants to bridge the gap between brilliant ideas and real-world execution. You will be responsible for the entire lifecycle of a project, from initial analysis to final implementation and measurement. Your key responsibilities will involve:

• Strategic Development: You will partner with cross-functional teams—including product, engineering, analytics, and customer experience—to refine and innovate credits and refunds policies.

• Data-Driven Analysis: A core part of your role will be independently digging into data to uncover insights and identify opportunities for improvement. Proficiency in pulling your own data using SQL and building models in Excel is essential.

• End-to-End Project Ownership: You will take your recommendations from concept to completion. This includes everything from data analysis and creating a budget to aligning stakeholders, implementing policy changes, and measuring the results of your work.

• Innovative Problem-Solving: You will be encouraged to challenge the status quo and develop novel solutions to complex problems, resisting "how it's always been done" thinking.

DoorDash is seeking a persuasive, organized, and relentless individual who is excited by the prospect of working across a diverse set of responsibilities.

Key Qualifications:

• Experience: You have 2-4 years of experience in a competitive and challenging field such as management consulting, strategy, operations, or product.

• Analytical Prowess: You are highly analytical, letting data guide your decisions. You must be comfortable with SQL and Excel.

• Cross-Functional Communicator: You are an effective and persuasive communicator, capable of collaborating with various teams and stakeholders.

• Proactive and Organized: You thrive in creating structure from ambiguity and act with a sense of urgency to get things done.

• Tech-Forward: You naturally leverage emerging technologies in your work, and experience with AI is preferred.

The company expects to fill this position by September 8, 2025 and the listed pay range is $74,800 to $100,00 per year.

Fan Happiness Associate I at Gametime

Gametime, the go-to platform for last-minute tickets, is looking for a dedicated Fan Happiness Associate to provide best-in-class support to its users. As a Fan Happiness Associate, your primary goal is to ensure every customer has a smooth and enjoyable ticket-buying experience. This role is crucial for maintaining high levels of customer satisfaction and building fan loyalty. Your day-to-day will involve:

• Multi-Channel Communication: You will be the first point of contact for fans, delivering high-quality support across various channels including phone calls, live chat, SMS, and email.

• Proactive Problem-Solving: You won't just answer questions; you'll anticipate fan needs, identify recurring issues, and recommend changes to improve the overall customer journey.

• Performance-Driven Support: You will be focused on key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT), striving to exceed goals with every interaction.

• Efficient Multitasking: You will master the use of multiple tools simultaneously while actively engaging with fans, demonstrating strong critical thinking skills under pressure.

Gametime is looking for a reliable and adaptable individual who is passionate about providing exceptional customer service. Flexibility is key, as this role requires availability to work weekends, holidays, and varying shifts.

Key Qualifications:

• Experience: You must have a minimum of 2 years of experience in a contact center environment, providing direct support via phone, email, and chat. A Bachelor's degree or equivalent experience is also required.

• Technical Setup: A reliable high-speed internet connection and a dedicated, distraction-free home office are necessary for this remote position.

• Core Skills: You possess strong interpersonal skills, the ability to adapt your communication style, and excellent critical thinking and decision-making abilities.

• Preferred Skills: While not required, previous experience with CRM systems like Kustomer is a significant plus.

The listed pay for this role is $18 per hour.

Product Support Analyst II at Equip

Equip, the leading virtual, evidence-based eating disorder treatment program, is looking for a dedicated Product Support Analyst II to join its mission-driven team. As a Product Support Analyst II, you will be the go-to resource for all things related to Equip’s in-house products and technology platforms. You are part helpdesk hero, part product expert, and part process innovator, providing critical support to both internal employees and external users.

Your core responsibilities will include:

• Dual-Audience Technical Support: You will deliver prompt and effective support for a variety of technical issues, serving as a primary helpdesk contact for internal staff while also assisting patients and families with product-related problems.

• Troubleshooting and Investigation: Leveraging your analytical skills, you will investigate and resolve software and platform issues reported through various channels, diving into databases and using your technical expertise to find solutions.

• Proactive Insight Generation: You won't just solve tickets; you will identify patterns in user issues and communicate actionable insights back to the technology team to help improve the product experience.

• Process and Documentation Ownership: You will help create and refine support workflows, tools, and documentation, bringing order to chaos and ensuring all resources are clear, accurate, and up-to-date.

Key Qualifications:

• Experience: You have 4+ years of experience in a role like product application support or IT Helpdesk.

• Education: A Bachelor's degree in computer science, IT, or a related field is required.

• Technical Skills: You have a working knowledge of databases and experience with ticketing systems like JIRA, GSuite Admin, Mac/PC Support, and SaaS support. Experience with Postman, AWS, or Salesforce is a plus.

• Communication Prowess: You possess excellent verbal and written communication skills and can translate technical concepts for non-technical users with ease.

• Availability: You must be able to work an 8 am - 5 pm EST schedule.

In addition to playing a crucial role in a company that is changing lives, you’ll receive a robust benefits package.

• Time Off: A flexible PTO policy (recommending 3-5 weeks per year) plus 11 paid company holidays.

• Top-Tier Benefits: Competitive Medical, Dental, and Vision insurance, a company-paid family care benefit (Maven), and an Employee Assistance Program (EAP).

• Work From Home Perks: A $50/month internet stipend and a one-time $500 stipend to set up your home office.