7/18 Job Leads: 5 Remote Support Roles Hiring up to $70K/year

Customer Experience Specialist

Allegion, a global leader in safety and security solutions, is seeking a dedicated Customer Experience Specialist to join their team. If you have a passion for helping others and are looking for a stable, long-term career path with a company that invests in your growth, this could be the perfect opportunity for you. As a Customer Experience Specialist, you are the front line of support, ensuring a seamless and positive experience for Allegion's affiliates. You will become an expert on one of the company’s 30+ brands, acting as a crucial liaison between customers and internal teams. Your day-to-day responsibilities will involve:

• Multi-Channel Customer Support: You will manage and resolve customer inquiries efficiently and professionally through phone calls, emails, and online portal requests.

• End-to-End Issue Resolution: You will handle a wide range of service requests, including order status updates, expedites, returns, replacement orders, and pricing information.

• Technical Troubleshooting: A key part of your role will be performing initial troubleshooting for return and warranty claims, using your product knowledge to solve problems effectively.

• Data Integrity and Documentation: You will accurately document all service requests in the company’s CRM system, ensuring data is clean and ready for analysis that helps drive business improvements.

• Cross-Functional Collaboration: You will work with various internal teams to resolve customer issues, ensuring a smooth and coordinated response.

Key Qualifications:

• Experience: You need at least 6+ months of customer service experience in a team-oriented setting.

• Location: This is a remote role, but candidates must reside within a 1-hour radius of Colorado Springs, CO, for monthly in-person training and team meetings.

• Schedule: You must be available to work a consistent Monday-Friday, 6:30 am - 3:00 pm MST schedule.

• Skills: Strong written and verbal communication skills, proficiency with Microsoft Office, and the ability to multi-task and manage your time efficiently are essential.

  The listed salary range for this role is $35,300 to $62,500 depending on your skills and experience.

Drug Screening Associate I at Workit Health

Workit Health, a leading provider of virtual, evidence-based addiction treatment, is seeking a dedicated Clinical Drug Screening Team Associate to support their growing member base. This is your opportunity to join a passionate team that is making a real difference, providing judgment-free care and eliminating barriers to recovery. As a Clinical Drug Screening Team Associate, you will be a key player in upholding a top-notch member experience. Your role is central to the clinical process, requiring empathy, professionalism, and a commitment to Workit Health’s mission. Your day-to-day responsibilities will include:

• Virtual Clinical Support: You will facilitate video drug screens and interpret the results, all while maintaining a supportive and judgment-free demeanor with members.

• Member Communication and Education: You will be the primary point of contact for members regarding their drug screening needs, guiding them through the process and troubleshooting any issues that arise via chat and phone.

• Expert on Workit Health's Platform: You will become an expert on the company’s programs and app, educating members on how to best utilize the available tools for their recovery.

• Compliance and Confidentiality: A critical part of your role will be maintaining strict confidentiality when handling sensitive member information, in compliance with HIPAA and other regulatory guidelines.

Workit Health is looking for an individual with strong analytical skills and a passion for providing stellar customer service to diverse populations. You are a team player who is also comfortable working independently and asking for help when needed.

Key Qualifications:

• Experience: One or more years of healthcare experience is preferred. Familiarity with addiction recovery and harm reduction principles is a significant plus.

• Schedule: This is a full-time, remote position operating from 9:30 am - 6:00 pm PT.

• Skills: You must have exceptional communication skills, a keen attention to detail, and the ability to demonstrate empathy and compassion in all interactions.

Key Details:

• Compensation: This full-time role offers a competitive hourly rate of $22.50.

• Generous Time Off: Enjoy 5 weeks of PTO (including your birthday and mental health days) plus 11 paid holidays.

• Comprehensive Benefits: You’ll have access to top-tier health, dental, and vision insurance, a 401(k) with matching, and 12 weeks of paid parental leave after one year.

• Flexibility and Growth: The company offers flexible schedules, opportunities for professional development, and a vibrant, employee-driven culture.

Associate Support Analyst at Euna Solutions

Euna Solutions, a dynamic software and technology provider, is seeking a motivated and detail-oriented Associate Support Analyst to join their technical support team. This is a fantastic entry-level, fully remote opportunity perfect for someone passionate about problem-solving and customer success. In this critical role, you will be on the front lines, ensuring customers receive timely and effective technical assistance. If you have a knack for troubleshooting software and a desire to build a long-term career in tech, this position provides the ideal foundation.

As an Associate Support Analyst, you will be the first point of contact for customers experiencing technical issues. Your primary goal is to provide solutions that empower users to be successful with Euna Solutions' products. This role requires a blend of technical curiosity and excellent communication skills. Your day-to-day responsibilities will include:

• Multi-Channel Technical Support: You will respond to customer inquiries via phone, email, and chat, providing clear and effective technical assistance.

• Software Troubleshooting: A key function is diagnosing and troubleshooting software issues reported by customers, working with internal teams to identify and resolve the root cause of problems.

• Issue Escalation and Documentation: You will meticulously document all technical issues and their resolutions in the company's ticketing system and escalate more complex problems to higher-level support staff when necessary.

• Product Expertise: You will develop a deep and comprehensive understanding of Euna Solutions' products and services to provide the most effective support possible.

• Knowledge Base Contribution: You will contribute to creating and maintaining technical support documentation, such as knowledge base articles and user guides, to help both customers and your team.

Key Qualifications:

• Experience: You should have 1-2 years of experience in a technical support role, preferably within a software company.

• Technical Skills: You need experience with software troubleshooting. Familiarity with concepts like APIs, SQL, cloud computing, and experience with CRMs and ticketing systems are essential.

• Schedule: This is a fully remote position with a required shift of 12:00 pm - 8:00 pm EST to support West Coast clients.

The pay range according to Glassdoor is $46k-$67K per year.

Customer Solutions Specialist at Insycle

Insycle is looking for a dynamic and collaborative Customer Solutions Specialist to join their fully remote team. This is a unique opportunity to become a key player in a company that helps businesses clean, manage, and organize their customer data in CRMs like HubSpot and Salesforce. As a Customer Solutions Specialist, you are far more than a typical support agent. You are a trusted guide, a technical expert, and a strategic partner for Insycle’s users. This role requires you to wear multiple hats, moving seamlessly between different responsibilities. Your day-to-day will involve:

• Advanced Technical Support: You will be the first line of support, tackling complex technical issues related to data formatting, automation workflows, and bulk data operations via Intercom chat and live Zoom calls.

• Customer Onboarding: You will lead and support new customers, helping them find value in the product early and guiding them strategically to solve not just their immediate problems but to discover new ways to leverage the platform.

• Solutions Consulting: You will act as a technical expert during sales demos, offering creative solutions and expert guidance tailored to each prospective customer's unique data challenges.

• Process Improvement: You will be an internal advocate for the customer, identifying patterns in their feedback, improving documentation, and contributing ideas that directly influence the product and support processes.

Insycle is looking for an enthusiastic and driven individual who is comfortable with ambiguity and energized by a fast-moving startup environment. This role is perfect for someone who enjoys figuring things out and isn't afraid to dive deep to find a solution.

Key Qualifications:

• Experience: You have 1-5 years of experience in a technical, customer-facing role such as high-level customer support, solutions consulting, or customer onboarding.

• Technical Acumen: You are confident working with data tools and are comfortable with major CRMs like HubSpot or Salesforce.

• Communication Skills: You are a strong communicator, equally adept at providing clear explanations over chat, email, or a live Zoom session.

• Problem-Solving Mindset: You are a natural troubleshooter who is proactive about finding solutions and better ways to do things, even when documentation is light.

This isn't a role where you'll be reading from a script. You'll be on the front lines of a product that users value, helping smart people become even more successful. As part of a small, dedicated team, your voice and ideas will directly shape how the company supports its customers and how the product evolves.

• Compensation: The annual salary range for this position is $50,000 - $70,000.

Member Support Specialist at Wellth

Wellth, a mission-driven startup that uses behavioral economics to motivate healthier habits, is seeking a dedicated Member Support Specialist to join its remote team. This is your chance to be part of a company whose work literally saves lives every day.

Wellth is rapidly scaling after demonstrating proven results with major health insurers, and they are looking for motivated individuals who share their passion for improving healthcare for underserved populations. If you are looking for a role where you can see the tangible difference you make and grow with the company, this is an opportunity you won't want to miss. As a Member Support Specialist, you are the face and voice of Wellth. You will be the primary point of contact for members enrolled in the program, providing crucial support and encouragement. This role requires a high degree of empathy, professionalism, and a commitment to the company's mission. Your day-to-day will involve:

• Multi-Channel Member Support: You will assist members with any questions or issues they have via phone calls to the Wellth Helpline, as well as through email and text messages.

• Proactive Engagement: This role goes beyond reactive support. You will monitor member adherence to their health programs and make supportive, empathetic calls to help those who are struggling get back on track.

• Tech Troubleshooting: You will guide members through any technical issues they encounter with the Wellth app and other digital tools, ensuring a smooth and positive user experience.

• Collaboration with Care Teams: You will serve as a vital link between the member and their medical care teams, alerting them when necessary to ensure continuity of care.

Wellth is looking for a self-motivated and goal-oriented individual with a positive attitude and a genuine desire to make a positive impact in the healthcare field.

Key Qualifications:

• Customer Service Excellence: You must have outstanding customer service skills and the ability to simplify information and communicate it effectively.

• Empathy and Patience: A high degree of empathy, sensitivity, and patience is essential for working with the company's diverse member base.

• Tech-Savvy: You should be comfortable with mobile technology (Android and iOS) and other digital tools like CRMs.

• Flexibility: This full-time role requires availability for weekdays and weekends, with shifts falling between 9:00 am and 8:00 pm ET.

• Bilingual Skills: The ability to speak both English and Spanish is a strong plus.

Key Details:

• Compensation: This full-time role offers a competitive rate of $18.00 per hour and a full benefits package.

• Growth Opportunities: Wellth is committed to employee growth. Motivated individuals will have the chance to gain experience in other areas of the company, such as business development, product, or research.

• Mission-Driven Culture: You will work alongside extremely talented people who are all dedicated to improving health outcomes and saving lives.