7/20 Job Leads: 5 Customer Support Opportunities Hiring Now

Customer Support Advocate at Task Rabbit

Taskrabbit, the leading marketplace platform that connects people with skilled "Taskers" for everyday home projects, is looking for a dedicated Customer Support Representative to join its remote-first team. As a Customer Support Representative, you are the primary point of contact for the entire Taskrabbit community, supporting both clients and Taskers. This role requires empathy, efficiency, and a deep commitment to the user community. Your day-to-day will involve:

• Multi-Channel User Support: You will be the expert guide for users, efficiently addressing and resolving their issues primarily through live channels like chat, email, and phone.

• Proactive Problem-Solving: More than just answering questions, you will anticipate user needs, take initiative to solve issues as they arise, and work to ensure an exceptional service experience.

• Customer Advocacy: You will act as a champion for the users, identifying trends in their feedback and collaborating with other departments to continuously improve the platform.

• Performance-Driven Service: You will work to meet and exceed key performance indicators (KPIs) focused on customer satisfaction, productivity, and accuracy.

Key Qualifications:

• Experience: You must have a minimum of 1 year of customer service experience, including handling complex customer interactions. Knowledge of CRM tools is a plus.

• Skills: You possess excellent written and verbal communication skills, a strong command of grammar, and the ability to navigate online tools and systems with ease.

• Flexibility: This is a full-time (40 hours/week) position that operates 7 days a week, so weekend and holiday availability is required.

• Mindset: You are a collaborative team player who is comfortable with ambiguity, can multitask effectively, and is eager to grow with the company.

The listed pay for this role is $17.50 per hour plus a bonus, benefits and perks.

Customer Experience Specialist at Kins Health

Kins Health, a modern physical therapy practice on a mission to restore mobility and confidence, is looking for a dedicated individual to join their Customer Experience team. This is your chance to be part of a company that is transforming millions of lives by making effective physical therapy more accessible.

Kins Health combines the best of virtual and in-person care with powerful digital tools to help patients find and stick with their treatment programs. If you excel in a fast-paced startup environment and are passionate about providing concierge-level service, this could be the perfect remote opportunity for you.

As a key member of the customer experience team, you will be the first point of contact, delivering exceptional service to potential patients, active patients, and the company’s network of physical therapists. This role requires a unique blend of empathy, sales acumen, and problem-solving skills. Your day-to-day will involve:

• Patient Onboarding and Nurturing: You will engage with potential patients via phone, text, and email, explaining the Kins model, answering questions about insurance, and matching them with the perfect physical therapist to begin their journey.

• Benefits and Cost Translation: A crucial part of your role will be determining a patient's insurance coverage and clearly communicating their benefits and expected costs, ensuring transparency and trust.

• Multi-Faceted Support: You will be a primary resource for existing patients and physical therapists, swiftly resolving a broad range of issues from scheduling conflicts to payment concerns.

• Strategic Contribution: You will collaborate with leadership to develop lead conversion strategies and partner with the technology and clinical teams to translate customer insights into meaningful business improvements.

Kins Health is looking for a high-touch, empathetic professional who can confidently navigate a fast-paced, high-tech healthcare environment.

Key Qualifications:

• Experience: You must have at least 2 years of experience in a customer or patient-facing role, preferably in a healthcare or technology startup environment.

• Communication Skills: Strong verbal and written communication skills, combined with incredible empathy and active listening, are essential.

• Tech-Savviness: You need to be highly proficient with computer technology, including navigating online tools and using multiple software systems at once. Experience with customer service tools like Zendesk is a plus.

• Healthcare Knowledge: While not required, previous experience in a healthcare setting is a bonus.

This is more than just a customer service job; it’s an opportunity to play a vital role in a company that is broadening access to life-changing care for musculoskeletal disorders.

• Compensation and Hours: This role offers a competitive hourly rate of $18 to $22, with flexible hours ranging from 25 to 40 per week.

• Remote Work: This is a fully remote position for candidates based in the United States.

Provider Experience Specialist at Zocdoc

Zocdoc, the leading healthcare marketplace dedicated to giving power to the patient, is looking for a dedicated Provider Experience Specialist to join its highly collaborative and fun-loving team. If you are excited about offering solutions, building authentic connections, and working for a mission-driven industry leader, this remote opportunity is for you. As a Provider Experience Specialist, you are more than just a customer service agent; you are a key partner to the healthcare providers on the Zocdoc platform. Your day-to-day will involve:

• Best-in-Class Provider Support: You will be the first point of contact for healthcare provider partners, assisting them with their needs through phone calls, emails, and chat.

• Solution-Oriented Upselling: You will proactively identify opportunities to upsell features and offer tailored solutions that help providers maximize the benefits of the Zocdoc platform.

• Building Lasting Connections: Every interaction is a chance to create a positive impression. You will work to humanize the connection between the Zocdoc product and its users, resolving issues promptly and effectively.

• Platform Expertise: You will develop a deep understanding of Zocdoc's services to inspire engagement and clearly demonstrate the value the platform brings to a provider's practice.

Zocdoc is looking for a super-positive team player who is passionate about finding solutions and eager to learn new systems and techniques.

Key Qualifications:

• Experience: You should have customer service experience, preferably in a healthcare or technology-related field.

• Communication Skills: Excellent verbal and written communication and interpersonal skills are essential for success in this role.

• Problem-Solving Abilities: You need strong problem-solving skills and the ability to adapt in a fast-paced, dynamic environment.

• Organizational Prowess: Exceptional organizational skills and a keen attention to detail are required to manage interactions and maintain accurate records.

The listed pay range for this role is $19.64 to $26.92, based on your skills and experience.

Customer Experience Coordinator at Blueground

Blueground, a leading company providing beautifully furnished, flexible-term apartments, is seeking a dedicated Client Experience Coordinator to join their growing team and enhance client satisfaction across the US. This is an exciting remote opportunity to be at the heart of customer support, field operations, and business coordination. As a Client Experience Coordinator, you will be a central figure ensuring the seamless delivery of services across Blueground properties. Your day-to-day will involve:

• Elevated Client Support: You will handle complex client inquiries with speed and empathy, taking escalations and making decisions on customer compensation to ensure a world-class experience.

• Operational and Field Coordination: A key part of your role will be planning and optimizing the daily schedules for field associates, using your route planning or task scheduling skills to manage tasks based on location and priority.

• Cross-Functional Liaison: You will collaborate closely with internal teams like Tech and Ops, as well as external partners, to troubleshoot issues and ensure efficient resolutions.

• Process Improvement: You will be empowered to identify the root causes of recurring problems and contribute to streamlining internal processes for a smoother and more efficient client journey.

Key Qualifications:

• Experience: You must have 3+ years of experience in customer service, operations coordination, or back-office support. Experience in a BPO (Business Process Outsourcing) setting is highly valued.

• Leadership Skills: Previous experience in a Team Leader or Supervisor role is required, particularly with responsibilities for handling escalations and making customer compensation decisions.

• Technical Acumen: You should be comfortable using digital tools like CRMs and task management software.

• Flexibility: This role requires the flexibility to work on weekends as needed to meet business priorities.

The pay range according to Glassdoor is $45k-$70k per year.

Customer Service Representative at Cigna (via Magnit)

A unique opportunity is available for an Operations Representative to support the business and finance operations of a major healthcare organization, The Cigna Group, through the employer Magnit.

This is a temporary, full-time contract position perfect for a detail-oriented professional with a background in managed care or pharmacy claims. Please note: This is not a call center role. This is a fast-paced, operational position that requires proactive problem-solving and direct coordination with clinical and administrative teams. As an Operations Representative, you will be a subject matter expert, responsible for a variety of delegated technical and administrative tasks that are crucial to the team's success. Your core responsibilities will include:

• Clinical Coordination: A key part of your role will be managing clinical interventions. This includes reviewing and sorting clinical documents and progress notes, coordinating assignments with clinical pharmacists, and auditing document formatting for accuracy.

• Prescriber and Client Outreach: You will contact prescriber offices to gather information, coordinate the delivery of intervention documents, and schedule teleconferences between prescribers and clinical pharmacists.

• Operational Support: You will support day-to-day operational functions for your assigned product line, assist with departmental projects, and identify opportunities for process efficiencies.

• Information Management: You will handle inquiries and requests for information from clients and other departments, performing research and interpreting policy provisions to provide effective responses.

Key Qualifications:

• Required Experience: You must have experience as a Pharmacy Technician. Experience in managed care or workers’ compensation claims is also highly advantageous.

• Experience Level: The ideal candidate will have 1-2 years of relevant experience. Candidates with 10 or more years may be considered overqualified.

• Skills: You must have strong communication, organization, and time management skills, with keen attention to detail and proficiency in MS Office products and data entry.

• Mindset: This role requires a proactive, action-oriented individual who is tech-savvy and can thrive in a fast-paced environment, resolving issues that go beyond routine inquiries.

  The listed pay range for this temporary role is $16-$18 per hour.