7/22 Job Leads: 4 WFH Opportunities Hiring Now

Customer Experience Agent

Thesis, the world's first customized nootropics (brain supplements) company, is looking for a dedicated and empathetic CX Agent to join its rapidly growing team. As a CX Agent at Thesis, you are the first point of contact for a curious and engaged customer base. You will be responsible for providing exceptional service and support, ensuring every user has a positive experience as they explore the benefits of personalized nootropics. Your day-to-day will involve:

• Multi-Channel Customer Support: You will deliver above-and-beyond customer service through phone calls, emails, and live chat, acting as the primary representative of the Thesis brand.

• Expert Troubleshooting: You will listen attentively to customer concerns, troubleshoot issues, and provide effective solutions to ensure total satisfaction.

• Product Mastery: You will develop a comprehensive understanding of Thesis products and policies to provide accurate and helpful information to customers.

• Process Improvement: You will actively strategize ways to improve service, streamline processes, and share customer feedback with other departments to enhance the overall experience.

Thesis is looking for a hard-working individual with a strong perspective on what makes a customer service interaction great.

Key Qualifications:

• Communication Skills: You must have strong communication skills with the ability to distill complex information into clear, concise language.

• Empathy and Active Listening: An empathetic presence and the ability to put yourself in the customer's shoes are essential.

• Problem-Solving Mindset: You are a self-starter with an ownership mentality and a strong bias for action.

• Organizational Prowess: You need to be highly organized and comfortable wearing multiple hats in a fast-paced environment.

Thesis is committed to creating an exceptional employee experience with a strong emphasis on personal development and promoting from within.

• Competitive Compensation: The role offers competitive pay along with an exceptionally generous equity package.

• Incredible Health Benefits: You'll have access to competitive health, dental, and vision plans, including a 100% covered premium plan for all three.

• Comprehensive Wellness Perks: The benefits package includes access to Talkspace, One Medical, Classpass, a 401k, and pre-tax commuter benefits.

According to Glassdoor the average salary range is $39k-$66k per year.

Service Desk Rep - Sr. Specialist at Allstate

National General, a part of the Allstate corporation, is seeking a motivated and detail-oriented ATSV-Service Desk Representative-Senior Specialist to join their team. This is a fantastic entry-level opportunity to become the central point of contact for technical support within a major organization. As a Service Desk Representative, you are the first person employees and customers turn to for help with their technical issues. Your primary goal is to resolve Level I incidents in a timely and efficient manner, ensuring a smooth user experience. This role requires a blend of technical knowledge and excellent communication skills. Your day-to-day will involve:

• Incident Resolution: You will be responsible for troubleshooting and resolving a variety of technical support tickets related to software, hardware, network, and telecommunications systems.

• Problem-Solving and Escalation: You will tackle basic end-user issues and investigate more complex problems, escalating unresolved incidents to the proper Level II and III support teams when necessary.

• Clear Communication: A key part of your role is making complex technical ideas and situations clear and understandable to non-technical users.

• Team Collaboration and Mentorship: You will provide daily activity reports to leadership and have the opportunity to train and coach less experienced team members.

National General is looking for a proactive individual who is eager to learn and can thrive in a structured support environment. This role is ideal for someone looking to build a solid foundation in IT.

Key Qualifications:

• Experience: This is an entry-level role, with 0-2 years of experience preferred.

• Education: A High School Diploma or GED is preferred, though an equivalent combination of education and experience may be considered.

• On-Call Availability: This position supports a 24x7x365 environment and requires participation in an on-call rotation.

• Skills: You should have a foundational understanding of IT systems and possess strong troubleshooting, communication, and problem-solving abilities.

The salary range listed for this role according to Glassdoor is $44k-$56K per year.

Verifying Representative at Digitech/Sarnova

Digitech, a leading provider of advanced billing and technology services for the EMS transport industry, is seeking a meticulous Verifying Representative to join its 100% remote team. As a Verifying Representative, you are the first line of defense in ensuring the completeness and accuracy of patient and insurance records. Your primary responsibility is to research and verify all necessary information for EMS (ambulance) patient care reports before they are sent for coding. This role is essential for protecting compliance and maximizing results for clients. Your day-to-day will involve:

• Information Verification: You will be responsible for researching patient care reports to gather and confirm insurance information, ensuring it is valid for the date of service.

• Data Accuracy: A key part of your role is to verify patient demographics, such as name, date of birth, and address, and to conduct due diligence to find any missing information.

• Independent Processing: You will manage and process all incoming patient care reports for your assigned clients in a timely and efficient manner.

• Collaboration: While the role is highly independent, you will collaborate with clients and internal departments to ensure a smooth and accurate workflow.

Digitech is looking for a focused and accountable individual who can handle pressure with a pleasant and professional demeanor. This role is ideal for someone who is a quick learner and enjoys the challenge of information gathering.

Key Qualifications:

• Mindset: You must be a focused, independent worker with a strong attention to detail and excellent follow-through.

• Skills: The ability to multi-task is crucial. You should be computer literate, comfortable working with two monitors, and possess good grammar and note-taking skills.

• Professionalism: You need to be a dependable, punctual, and collaborative team player who is comfortable asking questions and is accountable for your work.

The pay for this role is not listed, unfortunately.

Patient Success Specialist at Natera

The Patient Success Specialist will work with all patient-specific eligibility verifications with payers, claim submissions/ investigations, product grid and analysis of the current patient status and manage various reporting functions. The candidate must ensure strong organization, including strict adherence guidelines and regulatory requirements. The current role is a key contributor to modifications to internal/external department protocols and SOP for current processes to expand upon additional product lines of payer submissions.

Qualifications:

• Bachelor’s degree or equivalent experience

• Experience with medical billing and coding, preferably in a skilled nursing environment

• Excellent customer service skills and phone manner

• Ability to manage stress in a fast-paced environment

• Strong knowledge of Medicare and Medicaid practices

• Minimum 2 years of Call Center experience in an inbound and outbound capacity.

• Minimum 2 years salesforce.com experience

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

The listed pay for this role is $23 per hour.