7/28 Job Leads: Tech & Healthcare Support Roles Hiring Now

Customer Support Specialist at AffiniPay

AffiniPay, a leading Austin-based fintech company and a 13-time honoree on the Inc. 5000 list of fastest-growing companies, is looking for a dedicated Customer Support Specialist to join its dynamic team. This is your chance to become part of a fast-moving, growth-focused culture that is transforming how professional services firms get paid. If you are a collaborative and detail-oriented individual with excellent interpersonal skills, this is a fantastic opportunity to build your career with a leader in the financial technology industry. As a Customer Support Specialist for Payments, you will be on the front lines, responsible for ensuring that every AffiniPay customer receives consistent, reliable, and high-quality service. This role requires an analytical mind and the ability to explain complex issues with clarity and professionalism. Your day-to-day will involve:

• Multi-Channel Customer Support: You will be the first point of contact for customers, answering inbound support calls and responding to inquiries via email and a support ticketing system.

• Expert Product Troubleshooting: You will investigate and troubleshoot issues reported by customers, developing a deep knowledge of AffiniPay's suite of products like LawPay, CPACharge, and MyCase.

• Customer Education: A key part of your role will be educating customers on how to best use AffiniPay's products, empowering them to get the most value from the service.

• Issue Documentation and Escalation: You will meticulously document all issues and the steps to reproduce them, ensuring seamless communication with other internal teams for resolution.

AffiniPay is looking for a friendly, clear, and strong communicator who can react positively to difficult situations and works well in a team setting.

Key Qualifications:

• Experience: You must have 2+ years of experience in a customer support role.

• Education: A Bachelor's degree is required for this position.

• Skills: You need excellent interpersonal and professional communication skills (both written and verbal), strong time management abilities, and proficiency with programs like Microsoft Office.

• Mindset: The ideal candidate is a self-starting, detail-oriented problem solver who maintains a high level of professionalism and integrity.

According to Glassdoor, the salary range for this role is $41k-$56k per year.

Customer Service Team Lead at Promenade

Promenade (formerly BloomNation), a rapidly scaling tech company, is seeking a dedicated Customer Service Team Lead to guide their team and enhance client satisfaction. As the Customer Service Team Lead, you will be responsible for overseeing a team of eight offshore representatives, acting as a leader, mentor, and expert problem-solver. Your primary goal is to build world-class B2B partnerships and drive unbeatable customer satisfaction. Your day-to-day will involve:

• Team Leadership and Motivation: You will lead and inspire a team of customer support representatives, setting clear goals, monitoring performance, and providing regular feedback and coaching to help them succeed.

• Handling Complex Escalations: You will personally handle complex customer inquiries, troubleshoot advanced issues, and provide timely and effective solutions.

• Process Improvement: A key part of your role will be identifying opportunities to streamline support processes, improving efficiency and the overall customer experience.

• Product Evangelism: You will act as a passionate advocate for Promenade's products, helping small business clients understand how to use the technology to better connect with their local communities.

• Cross-Functional Collaboration: You will work closely with other departments to ensure seamless communication and effective resolution of any issues that arise.

Promenade is looking for a natural people person and relationship builder who is tech-savvy and can remain calm and positive under pressure.

• Experience: You should have a background in customer service (experience in the retail or service industry is a big plus) and be adept at handling support via phone, email, and chat.

• Leadership Acumen: This role requires the ability to lead, motivate, and manage the performance of a team.

• Technical Skills: You need to be tech-savvy and able to quickly learn support tools like Zendesk, Salesforce, and Confluence.

• Communication Prowess: Excellent communication skills, both written and verbal, are essential for success.

  The role offers a competitive rate of $23 to $25 per hour. The structure is $23/hr base with a $10,000 annual bonus that is paid out quarterly.

Help Desk Rep-Healthcare at Gainwell

Gainwell Technologies, a key player dedicated to improving health and human services outcomes, is seeking a knowledgeable Help Desk Representative to join its fully remote team. This is a fantastic opportunity to take on a consultative role where you can apply your expertise to resolve complex issues and support a vital mission.

This position goes beyond typical help desk support; you will be an expert on insurance and healthcare policies, working independently to investigate and adjudicate claims. If you are a self-motivated individual with strong organizational skills and a desire to make an impact, this could be the perfect next step in your career.

As a Help Desk Representative, you will play an important role in Gainwell's commitment to its clients. You will handle complex assignments and serve as a resource for peers, all while ensuring compliance with state and federal laws. Your day-to-day will involve:

• Claims Adjudication and Investigation: You will be responsible for investigating and resolving claim characteristics that do not align with policy provisions, approving remedial actions as needed.

• Provider Support and Appeals: A key part of your role will be responding to provider appeals and meeting with trading partners to resolve problems and issues.

• Policy and Compliance Expertise: You will develop a deep understanding of general insurance and health policies, interpreting moderately complex documents and government guidelines to provide accurate information.

• Advisory Functions: You will have the unique opportunity to advise provider review councils and work with organized healthcare groups on various issues related to insurance programs.

Gainwell Technologies is looking for a candidate with strong administrative skills and the ability to work independently to solve problems and prioritize tasks.

• Experience: The ideal candidate will have 2-4 years of working experience in a related field.

• Skills: You must have excellent written and verbal communication skills, professional telephone etiquette, and strong time management and organizational abilities.

• Technical Acumen: An intermediate-level knowledge of operating systems and general office administrative skills are required.

• Schedule: This is a full-time (40 hours/week) position requiring an 8-hour shift between 7:00 a.m. and 6:00 p.m. CT, Monday through Friday.

According to Glassdoor, a standard Customer Service Rep role at Gainwell pays $33k-$45k per year. So the pay for this role could be similar and likely quite higher since it is more tech focused.