7/5 Leads: WFH Support Roles Hiring Now! FT, PT, Contract & Overnight Options!

Support Specialist Contractor

Handshake is a leading career platform for college students, and they are seeking a detail-oriented and resourceful Support Specialist for a six-month contract. You can expect to handle approximately 20-30 email tickets and around 10 calls during a daily four-hour phone shift. The remaining 10% of your time will be spent in team meetings and on administrative tasks. The inquiries you'll handle are often complex, requiring you to dive deep into technical troubleshooting, build and analyze custom reports, and provide personalized solutions. This is a role for a critical thinker who enjoys problem-solving and isn't afraid to get their hands dirty in a technical environment. Handshake is looking for a candidate with a unique blend of technical aptitude and soft skills. Here are some of the key qualifications:

• Technical Prowess: A knack for quickly learning new software and technical concepts is a must. If you have experience with ZenDesk, programming, IT, or data analysis, that's a significant plus.

• Exceptional Communication: You'll need to be able to explain complex technical issues in simple, easy-to-understand language for a wide range of users.

• Problem-Solving Skills: A high level of attention to detail and the ability to troubleshoot with limited information are crucial for success in this role.

• Customer-Centric Mindset: A strong sense of empathy and a genuine desire to help users navigate the Handshake platform are at the heart of this position.

• Adaptability: The world of tech startups is constantly evolving. A resilient and growth-oriented mindset will help you thrive in Handshake's dynamic environment.

• Team Player: You'll be working closely with the support team and other departments, so strong collaboration skills are essential.

This is a remote position, but you must be located in one of the states listed in the job description.

The listed pay for this role is $25 per hour.

Support Specialist I at Order.co

Order.co, a leading guided marketplace on a mission to simplify business buying, is seeking a Support Specialist I to join its dynamic team. As a Support Specialist I at Order.co, you'll be the first point of contact for businesses, ensuring seamless operations and optimal spending. Your core responsibilities will include:

• Providing prompt, professional, and empathetic support across phone, email, and chat to Order.co customers and vendors.

• Expertly troubleshooting and problem-solving technical issues, offering product guidance, and escalating complex inquiries as needed.

• Communicating effectively to explain intricate concepts clearly, managing customer expectations, and providing proactive updates.

• Meticulously documenting customer interactions for continuity and effective follow-up.

• Collaborating cross-functionally with Account Management, Operations, and Product teams to relay feedback and contribute to continuous service improvements.

• Actively identifying areas for enhancement in support processes to optimize workflows and boost customer satisfaction.

Order.co is seeking individuals who embody a customer-centric mindset and possess:

• Strong communication skills (verbal and written) with an emphasis on clarity and empathy.

• Exceptional problem-solving abilities to analyze, identify root causes, and propose effective solutions.

• A natural talent for multitasking and time management in a high-volume environment.

• Meticulous attention to detail for accurate record-keeping and issue tracking.

• A collaborative spirit, strong teamwork abilities, and a willingness to learn and adapt.

• Resilience to manage challenging situations while maintaining high service levels.

Bonus points for candidates with 1+ years of customer support experience, particularly in a SaaS, e-commerce, or startup environment, and familiarity with CRMs like Zendesk.

The listed pay is

Part-time Custome Experience Associate

Rent the Runway (RTR), the pioneer of the "Closet in the Cloud," is seeking passionate and empathetic Remote Customer Experience Associates (CXAs) to join its vibrant team. If you're looking for a part-time, work-from-home opportunity to empower customers, embody a sustainable mission, and become a "fashion therapist" in a dynamic e-commerce environment, this role is for you! As a CXA at RTR, you'll be at the heart of their mission, ensuring every customer feels amazing. You'll act as a subject matter expert, providing detail-oriented solutions and fostering positive lifetime relationships. This fast-paced role demands flexibility and multitasking, as you'll seamlessly navigate multiple communication channels, including phone, email, live chat, social media, and SMS.

You'll resolve inquiries with care and creativity, embodying RTR's core values while staying informed on the latest styles, fits, and inventory. Your insights will directly contribute to enhancing the overall customer journey, helping RTR continue to disrupt the fashion industry and promote circular fashion.

This is a part-time role (20 hours/week, flexing 15-29 hours based on demand) with specific shift options available. New hires must attend a comprehensive 4-week virtual training program, Monday-Friday, 9:30 am - 4 pm EST, starting August 11, 2025.

RTR is seeking individuals with at least 2 years of experience in a customer-focused environment who are:

• Passionate about building rapport and creating exceptional experiences.

• Multitaskers who thrive under pressure, effortlessly meeting productivity and quality goals.

• Resilient and eager to embrace coaching for continuous skill enhancement.

• Problem-solvers who think quickly and make effective decisions.

• Strong communicators adept at listening and clearly conveying ideas.

• Individuals with strong integrity, upholding honesty, ethics, and company values.

• Dedicated to consistently providing the signature "Cinderella Experience."

This remote position requires candidates to reside permanently in one of the following U.S. states: MA, CO, OR, TX, IL, AZ, FL, VA, TN, KS. You'll need technical aptitude, computer proficiency (G Suite, Chrome, Slack, Zoom), and high-speed internet (RTR provides laptop & headset). The starting pay rate is $16/hour.

If you're ready to contribute to a sustainable fashion movement and make a tangible impact on how people experience style, explore this exciting work-from-home opportunity with Rent the Runway!

Customer Support Specialist at Calendly (12am-9am EST)

Calendly, the leading scheduling automation platform, is searching for a Customer Support Specialist to join its impactful team. This is a unique opportunity to be on the front lines of customer support during their overnight shift (12 AM - 9 AM EST), making a direct and tangible impact on users globally. As a Customer Support Specialist at Calendly, you'll be the crucial first point of contact for users, providing expert solutions and ensuring an outstanding support experience. You'll work in a fast-paced, high-volume environment, primarily resolving tickets via live chat, phone, and email.

A typical day will see you:

• Providing prompt, professional support and acting as a Calendly product, use-case, and scheduling industry expert.

• Taking a consultative approach to problem-solving, helping customers efficiently schedule more meetings.

• Demonstrating phenomenal written and verbal communication skills and empathy in every interaction.

• Utilizing your technical savviness and resourcefulness to assist customers relatively autonomously.

• Documenting and advancing issues appropriately, taking full ownership of the customer experience you provide.

Calendly is looking for an intrinsically motivated self-starter who thrives in a challenging, metrics-focused role. Ideal candidates will bring:

• 1+ years of experience in software (SaaS) customer support.

• Proven technical software troubleshooting skills.

• Experience with live chat or phone customer support is a significant plus.

• Outstanding time management skills and the ability to multitask effectively.

• A customer-centric mindset who collaborates well within a passionate team.

• Critical thinking abilities for problem-solving, even in self-sufficient contexts.

This remote role requires a consistent Sunday - Thursday schedule from 12 AM - 9 AM EST and the listed pay range is $19.62-$26.55/hr.